Joseph S.
Trustworthy company
Trustworthy company. When I received a defective item - a couple stitches in a seam weren't closed and unraveled - they #1 - checked in with me about my order before I contacted them and #2 - replaced the item asap and offered a discount on another item and #3 - followed up again to see if my order was correct! I have ordered 3 items from them and all three are well made and durable.
Response from SernesApr 30, 2021
Thank you, Joseph, for sharing this experience; we are sorry that the product wasn't in the best shape to begin with, but glad that we could wrap the situation up successfully to keep a good customer satisfied. We wish to see you soon for your 4th order. Stay Healthy :) SERNES