SerengeteeReviews of serengetee.com

I ordered a few shirts and a mystery pack in April. I received the wrong size in the mystery pack, but everything else was correct. I reached out to customer service and they sent a replacement - but it was also in the wrong size. We repeated this process again, only for me to receive the wrong size a THIRD time (I see below this also happened to someone else - how do they fail this hard!?). After ignoring my emails multiple times, I was told they were “sent to a manager,” I tried customer service on Facebook messenger. I was told to pick out two new shirts as a replacement. This was June 3rd. I reached out multiple times after my order didn’t ship, and they said one of them was out of stock, but it should ship “super soon.” This obviously didn’t happen. I asked customer service again to swap out the shirt that couldn’t be shipped, they told me it would process within a week. After 3 weeks, customer service blocked me on Facebook messenger and still did not ship my order. I filed a claim with PayPal and got a refund for the mystery pack items they never corrected.

I ordered 2 mystery packs of t-shirts for about $100. It was a good deal so I thought I'd give it a shot. Little do they tell you - there will be extra charges - I was charged almost $40 additionally in fees after I made my payment. When I emailed them to ask for an explanation and my money back they said it was my problem because of the country I live in. There is no notice of this anywhere on the website and had I known I'd be charged secretly another $40 I would have never ordered. Not worth it.

I would put 0 if I could! I made a decently large order, I received all of my items BUT one of my mystery packs were the wrong size. So I emailed and requested the right size be sent my way, they responded in 20 minutes and I had an order on the way, well REPEAT this process 3 times. They sent the SAME size 3 times as well as they were the EXACT same shirts each time. The “ninja” said they were sending my case to their manager, since then, I havnt been able to speak with anyone (EMAIL or OTHERWISE) I have filed for a small claims law suit. Absolutely awful customer service. I’m so embarrassed that I even gave this customer my hard earned money.

I ordered a sweatshirt for my daughter and it was too small so I requested an exchange for a different size. I mailed the original one back to them and the tracking shows that they received it on Jan 4,2021. I still have yet to receive the replacement and they do not respond to any emails or Facebook messenger messages. I have sent several and only get automated responses back. There is not a customer service number anywhere that I can find. I realize that things are a little slower with COVID regulations but that shouldn’t prevent communication. It’s just incredibly frustrating!

I also placed my order 11/30 for two mystery tshirts packs ... I have written four times and each time they say the order is in the warehouse and is processing... sorry for the delay but you should have your order... do not purchase from this company. I have only received automated replies and there is no customer service number to call

awful, i’ve been waiting for over a month now for my order. no response from customer service, and all of the other negative reviews have made me realize i probably won’t get one. don’t order from this site, EVER. i haven’t even gotten a single shipping update in about two weeks.

I ordered from this company about a month ago and I still don’t have any updates whatsoever about the status of my order. When I emailed them 3 weeks after my purchase, they explained that their shipping partner already has my purchase and sent me a tracking link (a link to which I already had been using this entire time) so basically useless information. When asked again for an update, I was ignored. When asked for a refund, no response again. Will not be ordering from this company.

I thought I could support a good cause and small artist while buying a sweatshirt. But they charged me close to $100 for a sweatshirt that is PAPER THIN. I can see my fingers through the fabric. I requested a refund and did not hear back from them even after a week. They are a total scam and I am convinced anyone who stands by their product is just hoodwinked into thinking they're 'doing good' for the world.