Serena & LilyReviews of serenaandlily.com

Excellent Customer Service We ordered a pair of custom upholstered chairs which arrived in a condition that did not meet Serena & Lily's high standards. I emailed customer service (found on the website) and received a quick response requesting more information. Once my info was received, without hesitation, S & L issued a one time merchandise credit for the full amount and made arrangements for the chairs to be picked up. We thought this was terrific until we realized the closest store is 5.5 hours away. We wanted to sit in other chairs before purchasing a replacement. Driving that distance was not feasible and ordering on-line (w/o trying first) would have been a foolish decision. When I brought this to their attention, they responded quickly and issued a one-time full refund back to our original form of payment. We were relieved to get the money back and impressed with how easy they made the entire transaction. We are now loyal fans of Serena & Lily and will sing their praises to anyone who'll listen.

I called them with an issue with some beautiful wallpaper that I had ordered and the associate I spoke to looked into the issue and got back to me as promised within a few hours. And when I called back the same day, the person that took my payment was also very helpful and accommodating. They resolved my issue appropriately and I consider that they have great Customer Service!

Very quick resolve to issue. Very happy with outcome.

Great company to buy from and deal with. I had an issue with a lamp set and Beth resolved it promptly and shipped out a new item SUPER FAST.

I had not received the full order in the shipment that arrived. When I called customer service, they apologized and immediately sent the missing items.

Unfortunately, the mirror I purchased was too small for my space. My S&L agent was empathetic about my issue. She immediately emailed me a return label and instructed me how to proceed to return it. She was very kind …very efficient. Serena and Lily is always gracious about any item I’ve had to return.

I inadvertently ordered the wrong size pillowcases for my duvet. When I called Customer Service, the representative was extremely pleasant and helpful and processed my return and new order in minimal timeframe.

SL advertised (and still do?) that their very expensive outdoor Lanarca furniture is made from aluminum--its NOT! Its held together with steel and it all rusted away and fell apart. Serena & Lilly acknowledged the misrepresentation and offered NOTHING???