Serena & LilyReviews of serenaandlily.com

Horrible customer service. I ordered a rug on May 24th that was in stock with an expected delivery date of June 6th. By June 12th, I had not heard anything in regards to shipping, delays, or updates in general. I had to reach out several times to be informed that the expected date of delivery was now July 6th…. After finally getting in touch with a manager and explaining my frustration and asking for accommodations, they replaced my order for an in stock item….. and the same exact thing happened. Why would I spend $1400 with a company that has such massive problems with direct communication? When I finally decided to cancel my order the only response was “cancellation confirmed”- this is beyond concerning. I highly suggest using other companies for products that are needed in a timely matter. Sooooo disappointing.

Once again the answer to why my single dining chair is taking six weeks longer is a rote “supply chain/Covid/nothing we can do” answer. No follow up email that it was six weeks delayed I had to call the shop to find this out. If you’re going to have delays like this the least you can do is keep customer updated. Could have gotten this chair anywhere. Nothing special. Suggestion: go elsewhere, pay less get better customer service.

serena is like a good servises travel agency.and with this people travel more and more the servises provide by this is very reliable.

At first customer service let me down but they came through. Design team is lovely to work with.

**AVOID** HORRENDOUS! Packaging was not adequate enough and my wallpaper arrived creased, plus there was some kind of coding printed on the wallpaper, all in all making it totally unusable. $700 wasted. AVOID AND DONT WASTE YOUR MONEY LIKE I DID

I purchased two baskets for our nursery. They were very different colors from one another (one of them being an awful greenish tone). I emailed their customer service and received an automatic response that they would reply in 3-5 business days. Never heard back. Emailed again after a week. Never heard back. Awful customer service. So glad I didn't order anything else like our nursery furniture from them. I would have been very upset.

I can’t get through to customer service. I have emailed and called. Long music hold for 20 minutes. No answer. I was trying to order living room and dining room furniture. I need to know status of a delivery.

Good quality and really nicely curated items but please stop using fedex for deliveries. They are extremely unreliable and have lost many packages