Serena & LilyReviews of serenaandlily.com

Quality of product and speedy delivery!

Great customer service Prompt and helpful

A boutique company that really delivers. Quality furniture, wonderful linens, superior customer service.

I have ordered a bed frame twice now, and both times it was delivered broken. The stitching was practically falling apart. This is very disappointing and their customer service is horrible. If you buy from this company, I’d find a brick and mortar location. Do not trust the online system.

I recently redecorated a bedroom and absolutely love how it turned out!! My design person was amazing.. very patient and fun to work with!! I have since purchased other items and will continue to shop at S&E!! I highly recommend them!!

Serena and Lily is a standout from the perspective of customer experience, communications, and product quality; they've become a go-to shopping venue for me.

I utilized the design service to determine if a barstool cushion would match a specific painters chair. They were quick to respond and very helpful. She gave me an extra discount as well. When I went to order, I noticed white glove shipping was the only option but it was $599! I called customer service and the guy discussed the heaviness of the chairs and how many plus where we live. He offered free shipping but left the white glove service. This was my first experience with Serena and Lily but I was wowed by their service and attention.

Shopping online is assuming your purchases will be as described. Having made several purchases in the past year, I have been extremely pleased with the quality and beauty of the items I ordered. The order was processed in a short amount of time.packaged beautifully and arrived when expected.