Serena & LilyReviews of serenaandlily.com

I am extremely disappointed with Serena and Lily. We spent thousands of dollars on a bed frame with the expectation of receiving white glove delivery, which includes setup. However, their team failed to set up the bed. When we reached out for assistance, they falsely assured us the issue was resolved. We were then promised that the team would return to assemble the bed the following Wednesday, but this turned out to be a lie. Despite numerous attempts to contact customer service and spending hours on follow-ups, we've received no substantial response. We are now left waiting an additional two weeks for setup while sleeping on the floor. The lack of communication and accountability has been incredibly frustrating and unacceptable.

Their All Weather Resin - or plastic wicker - started cracking and fell apart within two years. The furniture was never exposed to frost or even much rain - it was in a covered, sunny spot. Serena & Lily refused to replaced this expensive piece because it was past the 1 year warranty. This is NOT wear and tear - this is deceptive marketing. All weather furniture should last much longer.

Spent $9k on an outdoor sofa with sunbrella fabric, 2 years exactly the fabric is yellowed and ugly and CS won’t do anything about it, except sell me new cushions. Disappointing. I have spent probably $50k in other furniture and bedding items there in the past 10 years, and have been really happy. Beds, bedding, tables, chairs, lamps, rugs, clothing, tableware, baby stuff - I think I’ve hit every department. The outdoor stuff- however- is a real let down. The reason I spent more on this outdoor set was because of my past experience and the quality we have enjoyed and appreciated.

Worst company EVER! A client bought over 100k of furniture and the amount of screw ups was ridiculous! Shipping and delivery is terrible and they tell you when they are delivering instead of asking when convenient. Quality is awful! Believe they are growing too fast and the quality is going down. No quality control waist so ever! Even tried contacting the CEO to get some help with all the orders as a last resort and she passed the info on to the head of customer service which carried on for months. Never an apology from her or her office. As a finale, they sent my client flowers and they never asked when she would be home and when she finally arrived at her house, she found dead flowers on her doorstep. Joke! Can’t make this up. Par for the course! They did give her a bed frame and promised to give me something for all my wasted time but never did. It’s ok because I don’t want their poorly made products or dead flowers. Take your business elsewhere! Only writing this now after a year as Ive just given up on hearing from them and fulfilling their promises.

My very expensive outdoor wicker furniture from them pretty much disintegrated. Unusable. Very disappointed and out lots of money.

I purchased an expensive side table. I never even opened the box. They won't take it back. You can't get anyone on the phone. They know nothing about customer service.

I ordered a mirror online and just got it delivered, it arrived earlier than expected and I just love it. I was worried about it getting damaged but it arrived perfectly well and it is already hanging in my living room

Inquired for a swatch item number that was unlisted on their website. 3 days of back and forth incl me sending multiple links to their customer svc team ended with 0 answers. When brought to second level of customer svc, was ignored. So grateful I didn’t already spend $$$$$ with this company and feel sorry for those who did