An inspired home collection. Luxury bedding, furniture, décor, nursery and more.
Serena & Lily (serenaandlily.com) has 280 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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280 approved reviews, newest moderated first
Maria Yolanda R.
This is a very, very nice store . I love almost everything that you have, Except when you use more blue color than the green. I would like to see more equilibrium between blue, that beautiful soft green and camel colors. Thank you.
BB
I’ve ordered from Serena and Lily several times! Great quality and fantastic customer service!
Heather
Everything i get from you is beautiful and well made. Thank you
noreen C.
Luxury bedding at its finest
grace
Worst customer service EVER! I ordered fabric at the beginning of January and it showed as in stock. Today, 6/17, I'm still waiting for it and they cannot give me a definite answer on when it will ship. I also ordered wallpaper and was told that I would definitely receive it before my wallpaper installer was scheduled (3 weeks from day or order), STILL DON'T HAVE IT!
Binda D.
Worst customer service at Serena and Lily outlet in Rehoboth Beach. I went in specifically to buy a set of Queen size sheets. The sheets are in individual labeled bins. What I thought were sheets turned out to be a duvet cover. As soon as I realized the mistake I immediately went back to the store to make an exchange. I was met by the rudest sales person I have ever dealt with. I explained the situation and was told all sales are final. Lexi went on to lie and say she told me at checkout what I was purchasing stating it is their policy to do so. There were 2 of us checking out, my daughter in law and I both heard Lexi say “These are standard size pillow cases, are you aware of that?” To which we both replied yes. She never mentioned the duvet, had she done so we would have realized the error immediately. The duvet was in the bin labeled Queen size SHEETS. It was an honest mistake. I was not asking for a refund, just a simple exchange. I have been buying S&L since 2009 but am sad to say they lost a good customer. Will never shop at any Serena and Lily store/outlet/online again. I reached out to Manager and customer support with no luck. The lack of respect for loyal customers begins with their corporate team and ends with local store managers.
Elizabeth S.
The website is very clear. The choice for affirm is appealing.
Heather S.
Timeless and beautiful merchandise that is made with quality! Serena and Lily never disappoints!!