Carla H.
Have Sentara Healthcare coverage…
Have Sentara Healthcare coverage through the Marketplace. Last year had no problems so stayed with them for 2026. This year has been nothing but issues. They cannot seem to get my premium payments straight no matter how many times I call. Each call is a least an hour long because the wait time to talk to a human is ridiculous. I am paid in full and each month they keep saying I owe money and I am unable to use my insurance so I have to call to get it turned on. I am currently number 47 in line on the phone to get this months bs straightened out. NO way will I sigh up with Sentara ever again. Get more customer reps to help people and employ ones that know what they are doing!!!! Shameful