Sentara HealthcareReviews of sentara.com

The CEO Dennis Matheis earns $6,375,042 per year EVP & Chief Clinical Officer earns $3,333,216 The CEO of Sentara Health Plans Insurance $2.19 million Typical bedside RN: roughly $57,000–$90,000, depending on role, experience and shift At $90,000 a year, Matheis's compensation is equivalent to about 71 nurses' annual salaries. At $57,000, it's equivalent to about 112 nurses. And there are examples inside Sentara's own IRS filings showing what even unusually well-paid nurses earn. Sentara Princess Anne Hospital reported a direct-care registered nurse earning about $219,793 in salary, plus about $67,610 in other compensation — exceptionally high for a bedside RN and far above the norm. Even that nurse's total compensation was only about 4.5% of Matheis's $6.38 million package.AND THEY CALL THEMSELVES A NON PROFIT???

YIKES - Stay Away! Sentara took over AvMed in FL. Now the horrible customer service & lies from the overseas agents will reflect on Sentara now. Supervisor Gian Palomata is LIAR! Promises call backs, never happens! Said claims take 45 business days & they have had our claim for 4 months that had a pre-arranged LOA & still haven't been paid for services rendered!! **Update: they said see attached form for assistance - No Form Attached**

Absolutely terrible. We are paying for insurance we don’t have. They didn’t apply payments made to our account. Our premium is about $260/mo yet we had to pay $544 to start it. I’ve been almost two months without insurance I am paying for. Can’t get my meds that keep me healthy and comfortable. I’m struggling. Everyone from our pharmacist to doctor to marketplace has said they are known for billing issues. We received 3 bills in one month for many different amounts. It’s chaos and I’m paying but can’t be seen. Customer service is horrid and you get different answers. Today’s is “we have 100s of reinstatements and it can take weeks” when we originally told 5 to 7 days”.

My experience with Sentara has been extremely disappointing. After being involved in a car accident, I scheduled an appointment with a chiropractor, who then referred me to physical therapy so I could begin my recovery. Unfortunately, my experience at this location only added unnecessary stress during a time when I was already dealing with both physical and emotional challenges. There were multiple issues throughout my care, so many that it would take far too long to detail each one. However, my main concern at this point is the billing. I recently received a bill for $2,123.00, but I’m unable to access any breakdown showing what these charges are for. Given the repeated errors and lack of clarity throughout this process, I have serious concerns about the accuracy of this bill. I’ve also been told in this office "not to worry about the charges because car insurance is involved" That is not acceptable. I came to this facility using my health insurance, which I pay for every month, and regardless of whether car insurance is involved, the billing must be accurate. In addition, I am still waiting for a refund that was confirmed months ago. On January 15, Dr. Kenneth stated via email: “I just finished setting up your refund today, so you will get your money back for the one appointment you paid out of pocket for.” I paid for that appointment in December, and despite that confirmation, as of April 7, I have not received the refund. What is most concerning is not just the errors, but the complete lack of accountability. I have had to repeatedly follow up with the billing department just to get basic information and to pursue a refund that should have been handled promptly, especially considering I have health insurance. When calling the billing department, there is no response. I have spent 45 minutes or more on hold multiple times without reaching anyone. At the same time, Dr. Kenneth P., Supervisor of Rehabilitation, and Joseph Zeske, CHAM Supervisor of Rehab Administration, have not responded to my emails. Ignoring patient concerns is not an acceptable way to handle these issues. Based on this experience, I do not recommend Sentara and also this specific location. The level of professionalism, communication, and respect for patients’ time has been far below what should be expected from a healthcare provider. At this point, the refund itself is no longer my primary concern. Given the significant bill I received and the pattern of administrative errors, I will be reviewing this matter with my legal team. Unfortunately, my experience has shown that I cannot rely on Sentara to handle this situation accurately or responsibly. What has been most frustrating is the amount of time and effort I have had to invest just to get answers. This situation could have been resolved quickly and professionally, but instead it has been prolonged due to repeated mistakes and lack of response.

Have Sentara Healthcare coverage through the Marketplace. Last year had no problems so stayed with them for 2026. This year has been nothing but issues. They cannot seem to get my premium payments straight no matter how many times I call. Each call is a least an hour long because the wait time to talk to a human is ridiculous. I am paid in full and each month they keep saying I owe money and I am unable to use my insurance so I have to call to get it turned on. I am currently number 47 in line on the phone to get this months bs straightened out. NO way will I sigh up with Sentara ever again. Get more customer reps to help people and employ ones that know what they are doing!!!! Shameful

I canceled my insurance with Sentara, but kept my wife's, so I immediately paid hers. Since the amount ($719) fell short of the previous total, they took my money, called it insufficient canceled her policy. Not knowing this, I mailed a check for her next month - which they cashed - with a canceled policy! She was without health insurance 2 months and locked out of insurance. So, Sentara health insurance is sitting on over $1500 of my money for which I have NO INSURANCE for my wife.

This review is about Sentara Health Plans. I have Marketplace health insurance with them. Sentara is surprisingly unable to perform even the most simple of tasks like correctly processing medical claims. I called them prior to a Dec 2025 ultrasound to see if it needed preauthorization; I was told it did not. Received an EOB that showed the claim was denied due to it not being preauthorized. I called and was told right away that it did not need preauth and that they would reprocess claim. I called back several weeks later as I had not received a revised EOB. I was told the claim had been paid in full and that my share was $0. I asked for a copy of the revised EOB and they said they would have to mail it and that I could not see it in their app as it was for a 2025 claim that was processed in 2026 which made little sense to me. A couple of weeks later, I receive what I think is the original EOB showing the procedure was denied as it needed preauth. I was livid and called on 02/27/27. The rep said the claim was never reprocessed and that her colleague was confused about which claim to reprocess which is hard to understand as I specifically discussed the amount (larger than any other claim) and the health care provider (only bill from provider). The rep confirmed right away that there was an error as no preauth was needed. After I asked, she said she’d escalate my issue, quickly reprocess the claim and call me with an update. The last call was over a week and a half ago and it’s now been several months since the Dec 2025 procedure. This is beyond pitiful service.

I became a member last year after losing employer healthcare coverage. After signing up and paying my initial premium, Sentara took the money out of my bank, but never applied the payment to my account. There is still an "unpaid" invoice for this exact amount, although again, they took the money. I had cancelled the plan for January, to change to a different one with Sentara during open enrollement for 2026. During the month of January, while having no insurance at all, I was still invoiced for a plan that I had cancelled. I am now receiving double billed invoices for my current plan, and am considering cancelling the insurance altogether. Trying to get in touch with customer support has been very long wait times, to be transferred to a different department multiple times with no answers. This entire experience with this provider has been nothing short of incredibly disappointing, to the point of almost feeling like I'm being scammed.