Sentara HealthcareReviews of sentara.com

Customer service does not exist. When I call, after navigating through a complicated menu, wait times are given as 20 minutes or longer. Email goes unanswered. We never received policy ID cards, and my other family members do not show up on the account.

Customer service is non existent , transferred over and over just to be hung up on twice long wait times. Was double charged couldn’t get any help and canceled plan still waiting on half of my money. I would rather be insurance less then deal with this company

Gupta the hospitalist got up set with me because I asked her if she consulted with my love one Doctor she stated we don’t talk to out side doctors then she got mad at my son because he told her they wasn’t sticking him for one unit of insulin, she got mad about that then she stated that the ER doctor stuck in his lip three times with Novacaine and he had all allergic reaction and infection in he originally had a cyst on his chin and the doctor drained it infection sent in next day he was admitted 5/25/2025 then the hospitalist said oh we gotta take x-rays. We gotta do all these labs. We got a call in the surgeon. Then she said we have to send you to another hospital like Princess Ann or Norfolk General Hospital then the next day she came and told my son oh it looks better and he look at her crazy and said you not ever gaveing me any thing it’s seeping pus then she got mad and left I filed a complaint with the hospital, advocate and emailed the CEO and told him all about it and send him pictures then about an hour later they send a Care partner in his room to let him know that they was gonna have to transfer him to Richmond Hospital shame on them they sloppy and if you don’t look out for your loved ones they die they also hold you hostage trust me. I know I worked at several hospitals seen it all the time, but that’s their norm. That’s what they do. They also lie to the nurses to lies. They’ll call the doctor and say that you combative and they knock you out for several days with Ativan. I’m speaking facts. I’m talking about what I know. And then when you wake up and they realize you don’t woke up, then give you some more and they really don’t care about. If you have any mental issues you hit that’s why I’m exposing them the way that I am.

This is for Sentara Medicare. They are very scammy and unprofessional. They advertise many benefits in a misleading way and make them hard to obtain. For example, in 2025, there was a grocery benefit of $100 per month that is missing the qualifying conditions and form to complete on the Nationsbenefits website. They advertise a dental benefit of $2,500 through Delta Dental but then exclude x-rays, crowns, night guards, and sealants from coverage. The plan is only useful if you have a lot of money to spend on dental expenses or just want teeth pulled and replaced by traditional dentures. Then they make it hard to file a grievance by forcing you to leave a message just to talk to someone. Also the Modivcare transportation app is very buggy and doesn't work so it discourages using the transportation benefit.

Worst money hungry hospital ever! I would rather die then go back to that crap hole!