Senior Reverse MortgageReviews of seniorreversemortgage.com

We initially selected AAG (compared to Reverse Mortgages) on the advice of a trusted financial advisor on June 13, 2016, based primarily on AAG's size and dominance in the reverse mortgage marketplace. That turned out to be AAG's downfall as over the next 8 weeks they continually failed to "have the right hand know what the left was doing"; communicate with me in a timely fashion about what was happening or needed; and failed to alert me, until Aug 1, after we had already been conditionally approved, that "we cannot close this file in a trust in the state of Texas," without providing any amplifying explanation. I fired AAG by email on Aug 8, stating "Well, since nobody seems to care to return my calls or emails, I assume that means you don't care about my business. It also shows a distinct lack of interest in communicating with a client to get to a closed deal, certainly a different position from your email dtd 6/13/2016 in which you stated 'I will be with you every step of this process. I am always here if you need anything.' Or your following email in which you pleaded 'Please give me that opportunity to earn your business.' How do you feel you're representing AAG or earning my business now?" I then returned back to Reverse Mortgages, and Amber Hatcher who had previously matched AAG's offer; cautioned me about AAG's size & touted the benefits of working with the smaller, "leaner" Reverse Mortgages; and, thru continual email inquiries, had kept asking about "how were things going and if you need to change, let me know." And when I explained the whole difficulty, she immediately responded, explaining the trust issue completely; showed us how to transfer from AAG to Reverse Mortgages; and get us closed with 30 days. She has performed exactly, and as professionally, as she said she and her Reverse Mortgages team, including Katy Via would do: they communicated everything that was needed; detailed all steps (& then completed them); followed up completely so that we knew how, when and why things were happening; and managed our every expectation such that we were comfortably informed, completely "in-the-loop" at every step, and not surprised by anything. Our closing signing last evening, Sep 7, went off without a hitch and within her "30 days to close" schedule. Perfect teamwork, all the way through. Amber and Katy do everything they say they will, and are great representatives of Reverse Mortgages. We will recommend them, and Reverse Mortgages, to anyone at any time. Thank you. Cash and Georgia Calaway Trophy Club TX

My experience was unusual because the title to my house is held within my personal Trust. Thus, the Trust documents had to be reviewed for compliance with all HUD requirements; in that, there was a problem that took a couple weeks and many phone calls to solve. The Reverse Mortgage Inc. people helped me through this maze and were patient and diligent in making the end result a success. I couldn't ask for a more dedicated or nicer group of people at RMI who know their business. This is the last mortgage that I will ever have; but if I ever needed another, RMI and Amber & Katie would be my first call.

When I first heard Amber's voice and then that of Katy, I knew I was in good hands. As a team they worked wonders with me,answering all questions and giving me confidence. I didn't bother checking around after talking with them. Thank goodness they were the one who answered my initial inquiry. Judy Yaeger

This by far has been the best decision my husband and myself have ever made. Lois from the start and Andrea on the end were both excellent and very professional but yet set our minds to ease. I would highly recommend these two ladies and I have been spreading the word. A BIG Heartfelt thank you ladies! Linda & Clyde M. {Georgia}

We worked with Lois and Andrea and from the first document things were explained so that I could feel confident in the process. Problems, such as the absence of a picture ID for my wife, were dealt with and solved. The task were complete and the closing accomplished with the results we expected.

We worked with Michelle Huff and she is one hard working lady for sure. She fought hard to get us the most money when other companies we looked at kept finding reasons not to work with us. Due to some technicalities that slowed the process down.... I was ready to give up but Michelle would not let me and she kept jumping every hurdle we came to until we reached the end and got the money we needed. I would recommend using Michelle and her company if you are looking at reverse mortgage loans. She will not disappoint you!

If I had to do it all over again I'd wish for the same two ladies who walked us thru this reverse process. .Prompt, accurate, pleasant, and fun to deal with....There couldn't be two better employees...........Thanks for the experience....

I will start by saving i am so thankful for contacting "Senior Reverse Mortgages". I had previously contacted a few others with no hope of getting a loan so i was told. When I emailed Senior Reverse Mortgages I was contacted immediately by Brittney Bailey and my hope was restored. Brittney wasted no time working on the loan it was going smoothly until several negative issues came about. Being that it was a very time consuming loan Brittney did not hesitate to call in Sarah Thornton to help resolve the issues. Sarah work with me day after day even emailed me late evenings to give me updates, I felt Sarah was a friend helping me at a difficult time, so dedicated to help someone who really needed a reverse mortgage. Sarah would consult with Brittney on certain issues and they would come up with a solution. I honestly believe if it had not been for Sarah's determination and devotion my loan would not have been approved. I have to give Brittney credit also she was there to the end and she knew the right person who could help me through the loan process. Sarah Thornton and Brittney Bailey thank you so very much for making my life so much easier and most of all being able to stay in my Home! I will recommend "Senior Reverse Mortgages" to anyone who needs or wants a Reverse Mortgage, their loan officers are Awesome! Patricia B. Jacksonville Fl.