Arron M.
Misleading lead-times
Misleading lead-times. Products indicated as available 50+ and allowed to select a delivery 24 hours, then received an email stating it would be over 2 weeks and drew my attention to another piece of information further down the product information page. Wont be using this supplier again, took my money then the best they could come up with was that the order would be sent for processing a refund, no indication of when I would actually be refunded.
Response from Senetic Inc.Jun 6, 2019
Thank you for sharing your feedback with us it will help us to continually improve the standard of services offered to our customers. As described and mentioned over the email our website provide the availability which is also followed with the lead times under each product. We do not stock all listed products hence some of them have to be back ordered for you, lead time states when we can deliver the product by choosing Standard or Express delivery. Dates of delivery are shown at least couple times and followed with confirmation. The account manager has also contacted you regarding this to make sure you have noticed the lead time and offered you an assistance to find alternative is you are not satisfied with the delivery times. After which you have requested a cancellation and refund. Due to technical difficulties with AMEX cards refunds cannot be processed. Refund request was made however you have not given us a bank details to use for refund.