SENA Cases Reviews | Read Customer Reviews of senacases.com

SENA Cases Reviews | Read Customer Reviews of senacases.com

SENA Cases reviews

363 approved reviews, newest moderated first

Anne C.
May 3, 2023
Not easy to return this item.
Not easy to return this item.
Response from SENA CasesMay 3, 2023
Anne, I apologize for any issues you are having with your return. I do see that the return authorization email was sent to you on April 26th. I also took a look at your order. Sorry to hear that you are not enjoying the new Wallet Wrap. The Wallet Wrap was designed to work with our new Varano cases. If you would like to take a look at those or have any questions please reach out to us at 888-736-2872 Monday thru Friday 10 AM to 7 PM EST. Our customer support team would be happy to help you.
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Ryann
May 2, 2023
Deliver was fast and quality is almost…
Deliver was fast and quality is almost perfect for the case, there are some rough edges to it but the wallet for iphone 14 are the best!
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Terri L.
Apr 20, 2023
The case arrived damaged
The case arrived damaged. It was bent where the fold for the stand is. It wouldn't close all the way, which caused the auto shut off to not work. I was given a hard time about getting the coupon discount towards placing a new order. After several emails back and forth, I was finally offered the discount. I reordered the case and the next case had the same issue, but it wasn't as bad. After my bad experience of trying to get the credit on the first one, I decided to place a book on the case, hoping it would flatten. It still never flattened and the tablet dies after sitting overnight because it wont shut off. I called, but because it was past 30 days, I would have to pay for shipping to return. I ordered a different brand and ended up wasting $55 on a case that won't get used
Response from SENA CasesApr 24, 2023
Hello, we are sorry for any issues that you experienced. I have pulled up the original order and the replacement order made by you. I see you were refunded and provided with the original discount you had on the first order for the second one. I also see that all though past the 30 day return period a replacement under the warranty was offered to you. If interested you can still reach out to our customer support team and they will be happy to set that up for you. They can be reached at 888-736-2872 Monday thru Friday 10 AM to 7 PM EST.
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Elaine knight K.
Apr 13, 2023
Exactly as described I have purchased… when will not be disappointed if you buy these lovely quality
Exactly as described I have purchased these before and I love them. Great quality.
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Jose C.
Apr 11, 2023
The product that was delivered was not…
The product that was delivered was not what I thought I was buying, I did not want a magnet to hold the phone, I wanted the phone to snap into the case like prior purchases.
Response from SENA CasesApr 24, 2023
I am sorry that the Wallet Wrap appears to not be to your liking. I did go and pull up your order it appears that you only got the wallet wrap and not the Varano case the wrap is designed to work with. If you would like please reach out to our customer support team at 888-736-2872 Monday thru Friday 10 AM to 7 PM EST. They will be happy to guide you to the Varano cases and set up an order
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JustAnswer C.
Apr 5, 2023
Not the same quality as in the past
Not the same quality as in the past. Case's buttons barely function on my iPhone 14 pro. The magnetic wallet does no work as rhe apple magnetic wallet.
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David S.
Apr 5, 2023
GOod
2nd Case I ordered is good. The first one broke and still haven't received a label to send it back for a refund.
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Pat
Apr 3, 2023
Nice products, but returns are painful
I have had Sena products before. They are great quality, nicely made, well designed. But I gave them a less than stellar rating due to the difficulty of initiating a return. The user interface is archaic compared to any other online shop I've encountered.
Response from SENA CasesApr 4, 2023
We are sorry to hear that you had any issues setting up a return. However, we do see that a return was successfully set up for you. Did you need any further assistance with it? We would be happy to assist you. You can contact us at 888.736.2872 Monday thru Friday 10 AM to 7 PM EST.
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