Seller LabsReviews of sellerlabs.com

Response from Seller LabsApr 21, 2026

We're sorry about this experience, MT. Unexpected billing changes without clear communication are unacceptable, and we understand the frustration. We've since improved how we notify customers about plan changes, including advance email notifications before any pricing adjustments take effect. If this issue was never fully resolved, our Customer Success team is available at [email protected] and we'd like to make it right. — Lisa Jones, Customer Success Manager at Seller Labs

Response from Seller LabsApr 21, 2026

We appreciate the honest feedback, Will. You were right — our cancellation process at that time was more cumbersome than it should have been. Since then, we've simplified it significantly. Feedback like yours was a direct reason we made those changes. We should have made it easier from the start. — Lisa Jones, Customer Success Manager at Seller Labs

Response from Seller LabsSep 7, 2021

Seller Labs is an app that is approved for use in the Amazon App store in addition to being a member of the Amazon MWS Developer Council. Our tool is NOT a violation of Amazon's policy. In fact, Amazon's policy was updated in September 2020 to explicitly state that you CAN use 3rd party software to solicit reviews from your buyers. You can read more about Amazon's policies by visiting this page. https://www.sellerlabs.com/blog/amazon-messaging-policy-updates/ Seller Labs is a SaaS application that charges a monthly fee. When you sign up for our free trial you are required to add a credit card and the details of our program are explained to you. Every month we send a receipt after the credit card is charged. A user can cancel at any time by simply logging into their account and clicking the "cancel subscription" button located in the My Account section. If you fail to cancel your subscription and you contact our customer success team with a few days of your renewal we will credit you for the current month. We highly encourage users of any SaaS application to review their credit card charges and cancel any subscriptions they are no longer using.

Response from Seller LabsApr 21, 2026

We hear you, Aruna, and we're sorry this happened. Being charged for a service you weren't using is not something we take lightly. Since this review, we've added onboarding checks and billing alerts designed to catch inactive accounts earlier. We should have had those safeguards in place sooner. — Lisa Jones, Customer Success Manager at Seller Labs

Response from Seller LabsAug 5, 2021

Hello, Chloe! Thank you so much for your feedback. I do apologize for this inconvenience regarding our Seller Labs Basic subscription. In order to provide an improved customer experience for our community, we did sunset our Basic subscription plan this past spring. All subscribers were notified in the time leading up to the sunset, and we did automatically apply a discount to your account to help ease the transition. If you have any questions, we encourage you to speak to our Customer Success team by emailing [email protected], or by using the chat function located at the bottom right corner of any Seller Labs page. Thank you again for your feedback, and we look forward to the opportunity to work with you in the future!