Alger
PayPal Rest API Broken For What Feels Like A Year At Least, Checkout Email Process Bypassed Somehow? 2/5 From Me
One of the biggest issues I encountered was what appeared to be a fraudulent purchase. Somehow, the buyer managed to bypass parts of the checkout process. The order came through as "Anonymous" with no email address attached. When I raised this with the SellAuth team, I was given a vague explanation that they weren't sure why it happened. Not long afterwards, the buyer filed a dispute, and I suspect they used a stolen card. It wasn't reassuring to see such a serious issue handled with so little clarity. The other major problem was the PayPal REST API integration. For almost an entire year, payments would randomly fail. Around half of my PayPal transactions were affected, forcing me to manually email customers their orders. This led to at least three chargebacks/disputes from legitimate customers because they never automatically received what they paid for. While this has finally been fixed, it's frustrating that such a critical issue took nearly a year to resolve. That said, I do think the platform has improved significantly over time. It's much better now than it used to be, which is why I'm giving it 3/5 stars instead of a lower rating. I just hope issues involving fraud prevention and payment reliability are handled much faster in the future.
Response from SellAuthJul 29, 2026
Thank you for the detailed and honest feedback, we genuinely appreciate it and are glad to hear you have noticed the platform improving over time. Regarding the anonymous order, this occurs when a customer creates an invoice and subsequently deletes their account, which removes the associated email from the order. It is not a checkout bypass. We understand the explanation given at the time may not have been clear enough and we apologise for that. On the PayPal REST API issue, we have not received reports of this affecting other merchants, which suggests it may have been specific to your account configuration rather than a platform-wide problem. We would encourage you to open a ticket at discord.sellauth.com so our team can investigate your account directly and ensure everything is set up correctly going forward. Regarding manual order processing, our platform does allow merchants to manually complete and deliver orders without needing to email customers yourself, which should help avoid situations like the ones you described. We appreciate your patience and your continued use of the platform. We are always working to improve and feedback like yours helps us do that.