worst service and worst price..and worst deal,...please don't do business with them
Response from SellaGadgetNov 2, 2018
Thank you for your feedback!
You selected "Accept The Price" before check out. This selection means you have seen and accept the LOW to HIGH range quote for your item, and once the inspection is complete, your payout is sent immediately.
Our Inspection Department found/pictured the following issues with your device which were uploaded to your Member's Area: Device is password locked. LCD Back Cover has scratches/scuffs. Bottom Case has scratches/scuffs. Palmrest is worn. Keyboard is worn.
Unfortunately, based on the inspection of this device, the payout was appropriate. We're sorry to hear you were dissatisfied.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions
SO
Security Officer E. R.
One Price listed
One Price listed, retailer never answered. The people that referred me did! Poor customer service, Unsecured Web-site.
Response from SellaGadgetOct 3, 2018
Thank you for your feedback!
We seem to only have 1 message from you in regards to this order, and we have replied to you. You should have access to our members area through the order you made with us. We have also not yet received the item for your order. Please check your inbox for a response from us, and we can begin assisting you further.
TO
Tom
Will be contacting BBB and sending 93A for triple damages.
Sent in a laptop in to sell, got a $135 offer then a $156 offer because it was a better sub model of the one I selected. Ended up getting $24 offer because the system gets too hot, so they claim. Fine, whatever. Told them to send it back but they refused because they insist I selected the option to automatically accept any offer. This is false and I have screenshots of my checkout process to prove it. I will be contacting the BBB and sending a 93A letter. DO NOT USE THIS COMPANY.
Response from SellaGadgetOct 1, 2018
We are sorry to hear you are dissatisfied with your final evaluation. Unfortunately, when we inspected this item, we found it to have some cosmetic damages along with severe overheating, which we have pictured and posted to your account. These issues unfortunately heavily impact the resale value of the device and the price we are able to pay for the item. To be as transparent as we can, your offer was only reduced because the condition of which it was inspected did not match how the item was represented when obtaining the online quote.
When you created your order with us you selected to automatically accept the price should the quote change after the items inspections. Once this is selected we are not able to return the devices, as the quotes have automatically been pre-accepted and this order has been paid out and processed.
All of our user accounts are encrypted and we do not have access to them; there is no possible way that it was changed from our end. It is also not possible that it changed from what was originally selected by you at checkout. We are showing, from our logs, that this selection was chosen and input on Sunday 23 September, 2018 08:33:43 pm. That is the same time that the shipping label was provided (according to UPS' website), so this was indeed the selection that you chose at checkout. We apologize if you accidentally chose the wrong option, however once this option is selected we are not able to change it.
For future orders, if you would like the chance to negotiate the revised quotes or to have your device returned, please be sure to select "Contact Me" instead of "Accept the Price" at checkout.
Additionally, we have taken a screenshot of your order page showing this selection, which was uploaded to your account for you to review.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions
KL
Keith & Lauren C.
Rip Off
I have changed my original review from 5 to 1 stars because they lowered my quoted values on my iPhones SE from $109 to $55 stating that the condition was good and not flawless because of discoloration of back and sides and that the USB chord was damaged for one and from $109 to $32 because it was missing the USB adapter and there where scratches. These phone have had covers and screen protectors since purchase. I saw none of the flaws quoted, nor did they provide a pic. I would send in a USB for $5 if we got more money back. Also we where still using those cables and they worked fine with no damage, one just had black stuff on it, but it was not damaged. I DO NOT recommend using them and never will again. I will go back to Gazelle next time.
Response from SellaGadgetOct 2, 2018
Thank you for your feedback!
You selected "Accept The Price" before check out. This selection means you have seen and accept the LOW to HIGH range quote for your item, and once the inspection is complete, your payout is sent immediately.
Our Inspection Department found/pictured the following issues with your device: https://imgur.com/a/P0Zutla
Unfortunately, based on the inspection of this device, the payout was appropriate. We're sorry to hear you were dissatisfied.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions
AK
arun K.
Best offer price
They have the best offer price in the market for your laptop. I have shipped it and yet to receive confirmation about the offer. Once i get it i will update my review here. The whole process is simple. Just waiting on them to approve my order and receive the payment.
09/29 Update: This company is just like any other company. Gave me an offer but after inspection made that into half citing few minor scuffs and barely visible wear marks. What is shocking to me is an offer of 181 became 93 just for the above reasons. So that means the laptop processor, hardisk, motherboard and all do not carry any value. Its just the cosmetics that decides the price of a laptop? And also they have a tricky website where there is an option hidden while you place the order that doesnt allow you to deny their offer post inspection. They tell you that you cannot get the laptop back if you are not happy with the new offer price and they just mail the check back. I was negotiating with them about the price but they Mailed me the check before even concluding the negotiation. This is a scam company. Laptopnuts is a better company. They pay less but stick to their initial offer unless there is a real issue with the laptop. I am going to fight this case and get my laptop back. If any of you who is reading this review want to see what kind of wear and tear images they sent me to cut the offer down from 181 to 93 please shoot me an email. I will send you the pics that they sent me so you will get an idea. And yes. Dont go by the trust pilot review. They pay 5$ for the review so each and every person who sells their stuff will write a good feed back for 5$ just like i did initially.
10/05 update: Thank you for posting the pics. I myself wanted to do this but you did it. Now the public will see the pics and understand if the usage wear shown in the pics are worth to take the price down from 181 to 93$. So the effective cost of motherboard processor harddisk screen and all other components price is equal to minor scuffs and a missing pad at the bottom according to your pricing scheme. I would not have bothered if you had reduced the offer price by 10 or 20$ but you made it half. And i chose accept the price option because when you show an offer on screen to complete the order anybody will select accept the price and proceed button. Nobody will click contact us button unless they want to talk to customer care at that moment. Why have that option in the first place? You can inspect and tell the final price to all customers? Why do you provide a one way option where a customer cannot get back his laptop at all. And you knew we were negotiating and could have held on to the check dispatch for the negotiation to complete. If you have that kind of one way policy in your terms and condition then this will make it public now. Here is my email id folks. Anybody reading this review can email me and i can give you my phone number so i can tell you exactly what happened. I dont go by a 50page tiny font terms and condition. I have a phone number where you can call and speak to me unlike others. arsu.unji@gmaildotcom
10/09 update: I got an email saying my check is dispatched and i should be getting in 3-7 business days. It was mailed on 25th sep. I still havent got it.
10/10 update: i contacted them and they paid me by paypal.
Response from SellaGadgetOct 2, 2018
Thank you for your feedback!
You selected "Accept The Price" before check out. This selection means you have seen and accept the LOW to HIGH range quote for your item, and once the inspection is complete, your payout is sent immediately.
Our Inspection Department found/pictured the following issues with your device: https://imgur.com/a/ZfTPJzG
Unfortunately, based on the inspection of this device, the payout of $132 was appropriate for this device. We're sorry to hear you were dissatisfied.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions
CU
customer
No shipping box was provided
No shipping box was provided. Customer service is not answering emails
Response from SellaGadgetSep 17, 2018
Thank you for feedback. We are unsure where you got the impression a box and packing material would be sent to you, but unfortunately we do not offer those items. We do, however provide a free pre-paid label for all our customers.
Regarding Customer Service allegedly not answering emails, they have replied to every email that you have sent. Your first email to us on Sept 12th was answered on the same day. The second and most recent email we received was on Sept 15th. As we do not work on the weekends, we were not able to answer that email until today. We have since replied and let you know that we are not able to supply any shipping boxes or packaging materials.
HB
Hermanus B.
I was offered $68 for my used laptop and received $5.
I was offered $68 for my used laptop. I received $5 due to my battery not charging as a new one would. DUH...It's used. The company then refused to return my laptop. It was DEFINITELY worth more than $5 to me and I feel that that this company was very dishonest and failed at even pretending to care about customer satisfaction. DO NOT DO BUSINESS WITH THIS COMPANY.
Response from SellaGadgetSep 13, 2018
Thank you for your feedback!
You selected "Accept The Price" before check out. This selection means you have seen and accepted the LOW to HIGH range quote for your items, and once the inspection is complete, your payout is sent immediately.
You had marked this item as fully functional, no screen defects, Flawless or "like-new" condition, and that the battery held at least 80% max mAh during the questionnaire.
Unfortunately we found every selection you had selected to be incorrect. The item was not functional, due to no OS being present. The LCD Screen had scuffs and scratches present. The condition was not Flawless, as there was certainly wear present (LCD Back Cover, Bottom Case, Palmrest, and Keyboard were all worn or had damages). Also, the battery did not hold the 80% max mAh rating required.
We also were sure to include photos of each of this issues, so you can clearly see how the item was received by us. Each of these defects can clearly be seen in the photo's we provided in your order.
It is the responsibility of the seller to accurately describe the items they are selling for an accurate assessment before shipping the device. In this case, these defects should have been selected when obtaining your online quote. Unfortunately, based on the inspection of this device, the payout was appropriate. We're sorry to hear you were dissatisfied.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions
EG
Erica G.
Original price quoted was cut by 90%…
Original price quoted was cut by 90% due to me not including the charger ( because it was 3 years old and not it great condition so it was my assumption a new charger would be purchased for further retail - they cost $10 on amazon ).
I rejected the offer An was told I would have to pay to have my laptop returned. So my choice was accept a $14 quote or pay $22 dollars to have them return my laptop.
Completely unethical - terrible company. I would use “ usell “ everytime if you want decent money an good experience. RUN!
Response from SellaGadgetSep 6, 2018
Thank you for your feedback!
You selected "Contact Me" which states you have the chance to discuss the device condition, and have the device returned.
Our Inspection Department found the following issues with your device: Device is password locked, LCD Back Cover has scratches/scuffs, Palmrest is worn, Keyboard is worn, Bottom Case has scratches/scuffs, Bezel is missing rubber foot pads, and AC Adapter was not included.
Unfortunately, based on the inspection of this device, the final quote was appropriate. It is the responsibility of the seller to accurately describe the items they are selling for an accurate assessment before shipping the device. In this case, these defects should have been selected when obtaining your online quote. As this item was not accurately described we do ask that a prepaid label be issued for the return of the device (per our Terms and Conditions 5.C). We're sorry to hear you were dissatisfied.
If you need any clarification, please refer to the 'Terms And Conditions' you agreed to before the order was complete: https://sellagadget.com/terms-and-conditions
