SelfShipReviews of selfship.com

I cant acess my acount or my package They updated the website and no thing work no chat or customer service reply Dont recommended for every one

company is unreachable, chat support can't see incoming packages nor provide help, email support does not answer STAY AWAY FROM THIS COMPANY

mediocre staff inconsistent service.. no response to emails or help chats .. not recommended stay away ..

My shipment is still stranded with them, even though I paid for shipping a week ago. The portal still hasn't provided a tracking number, and 3 packages are still stranded. No one replies to my support emails, and the chat function seems disabled. They were so good in the past, and not sure what has gone wrong.

I have over 500 USD of packages stranded because neither the APP or website are working. A few days ago I requested via the help chat on the website for them to be released and shipped to me. They said they couldn't tweak any of my settings on the site. I told them their site wasn't working and I couldn't do it myself. Now not only is nothing working, the don't answer customer help emails, and the help center chat is no longer working. I WANT MY PACKAGES THAT ARE STRANDED IN THE DUBAI WAREHOUSE!

Was using selfship.com for a few years, mostly as a paid member. Not a perfect service, but had very good shipping rates from USA. Now that it has moved away from Desertcart (or so their support claims) the website platform is dead and my current packages are stranded with them. The Selfship.com website help chat was disabled as of earlier this week (30th Aug 2026) and zero response from the support email for the last 10 days. Even Desertcart support says they can't do anything to help get my packages to me. Stay Away!

Foolishly decided to use this service despite the plethora of negative reviews on here, won’t make that mistake ever again. “Please allow 24-48 hours for packages to be registered in your account.” Is what is stated by SelfShip on their own website. FedEx marked my package as delivered to the SelfShip US warehouse on the 30th of June, and to this day (16th of July) it hasn’t shown up in the website's warehouse. It is impossible to get into contact with anyone working directly in the warehouse. Customer service is as horrible as it gets; I’ve contacted 4-5 different customer service workers (some of which are: Rejan & Shruti Verma) since my package was delivered, all of which have asked me to wait 24-72 hours for a response, which I would never end up getting.

Absolutely terrible experience. SelfShip received my two parcels in January 2026, and months later I am still waiting. Endless emails, endless excuses, and no resolution. Customer service has been completely ineffective. I deeply regret trusting this company with my shipments. Just awful !!!!!! Stay away from this company