Simon
and there is a surprising continuation…
and there is a surprising continuation of that story. Ms. Michele from Select Auto Protect reached out to me by text and conditioned my cancellation of the policy on contacting her personally by phone and wasnt satisfied with the text message cancellation request. Imagine having to contact and experience stress of talking to the person against whom you are complaining? How professional do you think that is on the scale from 0 to 5? Why would the company condition your cancellation on you talking to the person that you complained against? She then proceeded to say that "I feel that you experience what I experience when my supervisor had to review my conversations with you" essentially wishing me unwell, then she went on to say that she simply forgot to come back to me and her business day ended that day. Keep in mind she left the office right after misstating the mileage designed to deny coverage to any valid claim to later sign "you signed off on incorrect mileage" Her defense was that she accidentally put a wrong mileage, didnt look at the photo with the correct mileage. Too many defenses to deny it was done intentionally. Then she proceeded to talk over me on the recorded line to manufacture an argument against me that I was being combative. There is 0 reason for the customer to be combative when the customer has no claims with the company and is simply trying to cancel his policy. Note that her attempt to provoke a customer to talk over her was designed to be misrepresented as a customer just making things up and being angry because apparently she got away with this previously thats why she was using her usual tactics of misrepresentation to try to defend against her deception in putting wrong mileage on the car and stopping to respond to text messages (Keep in mind thats the same company that would have a rep call you if you submit your quote even at 11 pm, and she wants me to believe that there was no one to respond to her group monitored text messages which she again misrepresents being only viewed by her. Upon realizing that we have developed a really good record for her deceptive practice of setting me up to sign a contract with incorrect mileage to later deny every single valid claim if I ever decide to file one with a pretense "oh, sorry look you signed an incorrect mileage to us and you held your policy for 12 months, so we gona take 125$ for each month you had a policy and cancel the rest" This is deception at its core. Having Michele try to set me up on a recorded line by calling me a liar for presenting valid claims of deception and then subjecting me to a condition of contract cancellation to having to talk to her personally was humiliating to me, calling me a liar damages my reputation as a customer and causes me stress and physical manifestations of stress, I am interested in a class action to restore a sense of justice so this deception doesn't happen to any other customer. The reason why she wanted to talk to me in person is to try to cover the lie of misrepresenting the mileage, not disclosing the condition of "probably pre-existing conditions not known to the customer" LISTEN TO IT! The company denies coverage to conditions that are probably caused by other preexisting conditions that are NOT known to the customer - WHICH IS ALL VALID CLAIMS. How is this not a deception by failing to disclose that to me? And then trying to get me to sign a contract with incorrect mileage that she claimed she forwarded a photo of mileage to someone else. DO YOU BELIEVE that a customer service rep not looking at photos of your mileage that you are submitting to them to verify your mileage, and when you call out the lies and document the lies Ms.Michele requires to talk to you in person and tries to set you up and provoke you so you talk over her and so on the recorded line she can misrepresent her talking over as being combative which is the very essence of deception. I am offended personally by this conduct but I hope that someone looks into this business because if the company is allowing her to remain employed then the company is agreeable with her behavior which is both extreme and outrageous.



