Donna F.
AVOID SELECT AUTO PROTECT!
Like most of the bad reviews, yet here is another. Took our "platinum plan" warranty-covered truck in for brakes knowing full well that we would have to pay for them. No problem there. The repair shop found an issue with the ABS system, which per my contract, is fully covered. Select Auto Protect denied the claim and won't pay for the repair due to neglect. They assume we neglected the ABS system??? Don't see how that is possible. We have only driven the truck 2,170 miles since we bought it and obtained the warranty. There is no way we neglected the ABS system. They won't refund our money for the warranty, nor will they repair the issue that should be covered. I asked to speak to the manager and was told he was the manager and that no one was over him. I asked to speak to corporate and he said they don't have a phone number. PS - THEIR "MAILING" ADDRESS IS VIRTUAL - THE OFFICE IS NON-EXISTANT! AVOID SELECT AUTO PROTECT! *Edit due to their response: "we welcome the opportunity to discuss your policy concerns" is a complete lie. You won't return my calls or emails and won't refund my money which per the "contract" is doable. And Jeff of the shop never said that the truck shouldn't be driven. He personally told me that he never said that to you.
Response from Select Auto ProtectDec 5, 2022
Donna, thank you for your review. We take your feedback very seriously and we welcome the opportunity to discuss your policy concerns. Based on the diagnosis we received from the repair facility, it was determined that the car had a leaking master cylinder, issues with the ABS module and a failed control unit. There is no way to determine what failure occurred first, however, the repair shop was adamant that the car should not have been driven at all. Please see Filing a Claim, Subsection 2 of your policy which states that “This Contract will not cover the damage caused by continued operation… This may require You to stop driving Your Vehicle, pull off to a safe area of the road to have Your Vehicle towed.” For these reasons, the claim was denied. We apologize for any inconvenience and/or frustration you have experienced in your attempts to resolve this matter.