SEKO LogisticsReviews of sekologistics.com

Package has been in transit for 2 and a half months, no one can find it after import fees of nearly 400 AUD were demanded, has been sitting in Customs Held for Inspection in Mascot since April 9th. No one can find it and the retailer is being stonewalled from replacing the items lost. Utterly ridiculous company, don't do business with them if you value your items. Still trying to get answers from them 67 days later.

Express post garbage Queensland to Melbourne 6 days still no delivery.

Horrible. Rude staff hung up the telephone 4 times in my face. They have in their hands a really expensive package to be delivered and looks like like they don't care. After some mistakes, they delivered, and the driver was very polite. The customer service is really bad.

Had a large order of clothing go missing with a retailer who partners with SEKO. It was left when no authority to leave was given in a visible area and the assumption is stolen. I went through the channels with the retailer to have the order replaced and this time went with AusPost so I could collect from the post office if not home. Tonight, at 8pm, I just had the courier turn up at my door and enter my front gate with a flashlight pretending to look for the parcel and then knock on my door and confront me whilst also implying there is no way I could have got a replacement so quickly. I had to shout at him to leave the premises. Never experienced something so unprofessional with a courier service in my life

Bought item from Coggles, who use Omniparcel (SEKO logistics). On tracking the item we found it is blocked at customs in Sydney. We received an email stating “ Due to the customs clearance laws imposed by AUSTRALIA, you are required to pay import duty/tax. Payment was paid via omnipay(SEKO) and another email was received “ Thank you for your payment on your The Hut Group Duty and GST Charges, We can confirm all your formal clearance liabilities for your country have now been cleared for this order.” Issue now is, that the item is still blocked in Sydney, retailer says that custom duties still need to paid and SEKO says they can’t help until the retailer raises an investigation which they had already. With these 2 companies under the THG banner, you would think they should be able to get their acts togethers. Well round and round we go. Totally frustrating