Seido KnivesReviews of seidoknives.com

Response from Seido KnivesMar 30, 2024

We're sorry for the inconvenience this has caused. Please rest assured that we are committed to making this right for you. We have already escalated your issue to our warehouse team, and they are working diligently to arrange for a replacement to be sent to you. The replacements will come from a different batch to ensure that you receive knives of superior quality. We truly appreciate your patience and understanding throughout this process. We are determined to regain your trust and satisfaction as a valued customer of Seido Knives. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can. Thank you for giving us the opportunity to rectify this situation, and we look forward to restoring your confidence in our products.

Response from Seido KnivesMar 1, 2024

Upon reviewing your case, we would like to provide some clarification regarding our warranty and satisfaction guarantee policies. Our Limited Lifetime Guarantee is designed to ensure the quality and performance of our knives. However, it does not cover normal signs of wear, including rust, which can occur due to factors such as improper maintenance or exposure to certain conditions. We highly recommend proper care and maintenance of our knives to prolong their lifespan and maintain their optimal condition. This includes hand-washing and immediate drying after use, as well as avoiding exposure to harsh detergents or extended periods of soaking. For more information, please refer to our warranty page here: https://seidoknives.com/pages/warranty Regarding your experience with our customer support team, we sincerely apologize if you felt that your concerns were not adequately addressed. We strive to provide exceptional service to all our customers, and we regret any miscommunication or inconvenience you may have encountered. Regarding your concerns about negative reviews, we assure you that we value all feedback, both positive and negative, as it helps us improve our products and services. We do not selectively delete reviews, and we encourage transparency and honesty in all customer interactions. We understand your frustration and want to make things right. If there is anything further we can do to assist you or if you have any additional questions or concerns, please do not hesitate to reach out to us directly. We are committed to ensuring your satisfaction and restoring your confidence in Seido Knives. Thank you for bringing these issues to our attention, and we hope to have the opportunity to earn back your trust in the future.

Response from Seido KnivesJan 29, 2024

I understand that you are dissatisfied with the forging patterns on your knives, and I apologize for any confusion. I would like to clarify that we offer both Stainless Steel Knives with Damascus etched blades and Damascus blades in our product range. It seems there might be a misunderstanding, and I would like to assure you that our product details clearly specify the type of blades each set contains. I encourage you to check the product descriptions for the items you purchased to confirm the specific features of your knives. Regarding your request for a return, I want to assure you that our return instructions are publicly posted on our website, and they outline the process for returns and exchanges. We value your trust in Seido Knives and apologize for any inconvenience caused. Your satisfaction is our priority, and we appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from Seido KnivesJan 24, 2024

Regarding your return request, I want to inform you that we have already processed a return authorization for the 2 Silver Seido Kitchen Shears. You should have received an email with the necessary details and instructions for returning the items. If you haven't received this email or if there are any further concerns, please check your spam or junk folder. Alternatively, feel free to let me know, and I will ensure that the return authorization is resent to you promptly. Thank you for your understanding, and I appreciate your cooperation in resolving this matter.

Response from Seido KnivesJan 23, 2024

Thank you for sharing your feedback, and we appreciate the opportunity to address your concerns. At SEIDO, we want to assure you that our knives, whether crafted in China or Japan, adhere to the same rigorous standards of quality. Our manufacturing processes, materials, and attention to detail are consistent across both locations. We take pride in the expertise of our craftsmen and the exceptional quality of our knives, regardless of where they are made. Our commitment to delivering excellence extends to the materials used, and we ensure the quality of each SEIDO product before it reaches our customers. Regarding your concern about the 20% restocking fee and shipping charges, these are standard policies associated with our return process. We aim to provide clarity and transparency in our terms and conditions. If you have any specific concerns about the quality of your shears, please don't hesitate to reach out to our customer service team. We are here to address any issues you may have and ensure your satisfaction with our products.

Response from Seido KnivesJan 18, 2024

Upon reviewing our product information on our website, it is advised that our knives should be hand-washed only. Unfortunately, dishwasher usage can lead to rusting and other issues. We regret any confusion or inconvenience caused by this. It's important to note that our warranty does not extend to normal signs of wear, rust, damage, breakage, or other similar issues resulting from improper use or maintenance. We encourage our customers to follow the care instructions provided to ensure the longevity of our products.

Response from Seido KnivesJan 15, 2024

I understand your concerns, and I'd like to provide some clarity regarding our return policy and the restocking fee. Our return policy is designed to ensure that products returned to us are in a resalable condition. The restocking fee is a standard practice in the industry and covers the costs associated with inspecting, repackaging, and restocking returned items. While I understand your disappointment with the fee, it helps us maintain the quality of our products and services. The restocking fee you encountered is 20%, which is in line with industry standards. Additionally, the charge for return shipping helps cover the logistical expenses associated with processing returns. I sincerely apologize for any inconvenience this may have caused, and I appreciate your feedback. If you have any further questions or concerns, please feel free to reach out, and we will do our best to address them. Thank you for your understanding.

Response from Seido KnivesJan 8, 2024

We sincerely apologize for the challenges you've faced with your recent order. We're committed to addressing your concerns and ensuring a resolution that meets your satisfaction. Regarding the restocking fee and return shipping costs, we understand your frustration. We want to clarify that our policies, including the 20% restocking fee and return shipping costs, are outlined in our refund policy, which can be reviewed on our website. We strive to maintain transparency, and we apologize if there was any confusion. While we were unable to provide a return label yesterday due to a system maintenance, we want to confirm that we have already sent the return label to your email. Please check your inbox, and if you don't find it, kindly let us know so that we can promptly resend it. We genuinely value your business, and we are committed to making things right. If there's anything else we can do to assist you or improve your experience, please don't hesitate to contact us directly. We're here to help. Thank you for bringing this to our attention, and we appreciate your patience as we work towards resolving these issues.