Seido KnivesReviews of seidoknives.com

Response from Seido KnivesNov 11, 2025

We want to clarify a few points regarding your concerns. Our return policy, including restocking fees and packaging requirements, is publicly posted on our website so all customers are aware prior to purchase: https://seidoknives.com/policies/refund-policy Regarding product origin, while Seido Knives is a Canadian-owned company, some knives are manufactured outside of Japan, which is transparently indicated on the packaging. Please rest assured that the same high-quality materials and craftsmanship standards are used for all of our knives, regardless of origin. We are committed to quality craftsmanship and do not engage in any deceptive practices. Any returned knives are carefully inspected, and our team ensures they are either restocked according to policy or handled responsibly. We take pride in our products and customer service, and we welcome all customers to reach out directly with any concerns. – The Seido Knives Team ✨

Response from Seido KnivesOct 30, 2025

We’re very sorry to hear about your experience. We completely understand your frustration. Please note that our warranty covers manufacturing defects, but it does not extend to damage resulting from regular wear and tear or use over time. Since your purchase was made in 2023, and the issue appears to be due to normal usage, we’re unfortunately unable to replace the knives under warranty. You can review our full warranty policy here: https://seidoknives.com/pages/warranty. We appreciate your understanding and feedback, and we’ll be sure to share it with our quality team for review. – The Seido Knives Team ✨

Response from Seido KnivesOct 24, 2025

We’re sorry to hear about your experience. We completely understand how disappointing that must have been. We do replace items if they arrive damaged in transit, but since it has been a few months since your purchase — and as you mentioned in your email, the handle may have broken during use or possibly been dropped — this unfortunately falls outside our warranty coverage. You can review our full warranty details here: https://seidoknives.com/pages/warranty. We truly appreciate your understanding and hope we can serve you better in the future. – The Seido Knives Team ✨

Response from Seido KnivesOct 13, 2025

Thank you for bringing this up. We’ve carefully checked our system and found that there are no pending payouts under the names Anthony Cervantes or John R. Cervantes. The orders placed did not use their affiliate codes but instead used different discount codes, which is why no commission was generated. We hope this clears up the concern, and we truly appreciate your understanding. – The Seido Knives Team ✨

Response from Seido KnivesOct 11, 2025

We’re sorry to hear about your experience. We looked into our records but couldn’t find any email correspondence from you regarding this matter. Please rest assured that if you’re unsatisfied with your order, you are definitely able to return it, and we will process a refund once it’s received. If you still have the order details, kindly share them with us so we can assist you further and make things right. – The Seido Knives Team ✨

Response from Seido KnivesSep 4, 2025

Thank you for sharing your feedback. I’m very sorry to hear that you were disappointed with your 17-Piece Damascus Wood Block Set. To clarify, the Damascus pattern is created through forging and etching to enhance the look of the blades, while the steel itself is designed for strength and performance. Each knife is hand-sharpened before it leaves our facility, but like all high-carbon steel knives, they do require regular honing and sharpening to stay at their best. Regarding your concern about the return cost, our return policy is posted on our website so customers can review it before completing their purchase. We’d still love the chance to make things right—please feel free to reach out to us directly at [email protected], and we’ll be happy to explore what options are available for you.

Response from Seido KnivesJun 15, 2025

While Seido Knives is a proudly Canadian-owned company, our fulfillment center is currently located outside of Canada. This is noted in our shipping and return policies, and unfortunately, it means that some Canadian orders may incur import duties in accordance with Canadian customs regulations — which are outside of our control. That said, we want to clarify that we are already in contact with this customer directly and have extended offers in case they still wish to complete the purchase rather than return the order. We’re doing our best to provide options that accommodate their concerns and preferences. We appreciate honest feedback as it helps us improve communication and customer experience. If any other questions arise, we’re always happy to help.

Response from Seido KnivesMay 29, 2025

We completely understand how disappointing return fees can be. Just to clarify, our return policy (including the restocking fee and return shipping) is publicly posted on our website's refund policy page, and it’s in place to ensure the safety and hygiene of our products. Because our knives are used for food preparation, we don’t resell any opened or used items—even if they appear unused. For the health and safety of all customers, any returned knives are discarded. The restocking fee helps cover the cost of processing and safely handling these returns. We do appreciate your support and feedback—it helps us improve every step of the way. If there’s anything else we can do to help, please don’t hesitate to reach out.