Mimi G.
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE. They will trick you promising 5 business days delivery when it actually takes 3 weeks bc they order these Japanese knives from China. They promise you a refund and send you half of it and even though you show them receipts they still argue that $15 equals $25. The knives are great but you can order these at Amazon for fraction of the cost and with a speedy delivery. This is not a real company but someone doing drop shipping from home with lack of understanding of common business practices. Don’t waste your time and money with this “company”
Response from Seido KnivesMar 26, 2023
Thank you for taking the time to share your experience with us. We apologize for any confusion regarding the delivery timeline of your order. While we do promise a 5-10 business day standard delivery, unfortunately, there are times when unforeseen circumstances, such as weather conditions and holiday rush, can cause unexpected delays. We understand your frustration and we assure you that we are working hard to improve our shipping process. Regarding your refund, we do have a refund policy in place which is publicly posted on our website. As with many businesses, we do have a restocking fee of 20% for NON-DAMAGED items. We apologize for any confusion or miscommunication that may have occurred regarding this matter. If you could please provide us with your order number and any receipts you may have, we would be happy to review this further and address any discrepancies. We take pride in the quality of our knives and are disappointed to hear that you did not have a positive experience with our company. We appreciate your feedback and will use it to improve our service. Please know that we are a legitimate company and not a drop-shipping operation as you suggested. Thank you for your understanding and we hope to have the opportunity to serve you better in the future.