Seido KnivesReviews of seidoknives.com

Response from Seido KnivesMar 21, 2023

We apologize for any frustration caused by shipping delays, and we understand that timely delivery is important to our customers. Please note that shipping times can vary due to factors beyond our control, such as weather conditions and carrier delays. During peak seasons like Christmas, delays are more likely to occur. However, we are continuously working to improve our shipping processes and minimize delays as much as possible. If your order has not arrived within the expected timeframe, please do not hesitate to contact our customer service team for assistance. Rest assured that we always strive to provide accurate shipping estimates and tracking information to keep you informed of your order's progress and ensure that it arrives as soon as possible.

Response from Seido KnivesMar 21, 2023

We apologize for the inconvenience caused by the delay in the delivery of your order. We understand that waiting for an order can be frustrating, especially during the holiday season. However, we would like to assure you that we take all orders seriously and strive to fulfill them as quickly as possible. We have checked our records, and we can confirm that your order was shipped on December 18, 2022 and was delivered on January 6, 2023, as per the tracking information provided by the carrier. You can verify this information by checking the tracking link provided: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612927005759010002062928 We understand that you may be unhappy with the product or the service you received, and we would like to take this opportunity to address any concerns you may have had. Regarding our refund policy, we apologize if it was not made clear to you. Our policy is to issue refunds only for items that have been delivered to the customer. However, we are willing to work with you to resolve any issues you may have had with your order. Please feel free to contact our customer service team, and we will do our best to assist you in any way we can. We value your business and appreciate your feedback, as it helps us to improve our products and services. Thank you for considering Seido Knives, and we hope to have the opportunity to serve you again in the future.

Response from Seido KnivesMar 21, 2023

We are sorry to hear that you had a negative experience with our products and services. We appreciate your feedback and would like to take this opportunity to address some of the concerns you raised in your review. Firstly, we would like to clarify that we are a legitimate company based in Canada. We have a warehouse in California, where we inspect and repackage our products before shipping them to our customers. We take pride in our transparent and ethical business practices and strive to provide our customers with high-quality products at affordable prices. Secondly, we would like to assure you that our knives are made of high-quality materials and are designed to provide excellent performance and durability. We source our materials from reputable suppliers, and our knives are manufactured using the latest technology and techniques to ensure their quality and precision. We understand that shipping delays can be frustrating, and we apologize if your order took longer than expected to arrive. However, please note that shipping times can vary depending on factors such as weather conditions and carrier delays. We always strive to provide our customers with accurate shipping estimates and tracking information to ensure that they receive their orders in a timely and efficient manner. Finally, we would like to emphasize that we value our customers' feedback and take all complaints seriously. We would be happy to address any specific issues or concerns that you may have had with our products or services. Please don't hesitate to contact our customer service team so that we can assist you in any way we can. Thank you for considering Seido Knives for your knife needs, and we hope that we can resolve any issues that you may have had with our products. We remain committed to providing our customers with the highest quality products and services possible.

Response from Seido KnivesMar 21, 2023

We are sorry to hear that you had a negative experience with your recent purchase of our knives. We appreciate your feedback and would like to take this opportunity to address some of the concerns you raised in your review. Firstly, we would like to clarify that our product descriptions accurately reflect the materials and construction of our knives. We use high-quality VG-10 steel in our Damascus Collection, and we stand by the quality of our products. We also offer a Limited Lifetime Guarantee that covers manufacturing defects. However, this warranty does not cover normal signs of wear, rust, damage, breakage, or other similar issues due to improper use, improper maintenance, product modifications, accidents, loss, or theft. You can review the information about our warranty at this link: https://seidoknives.com/pages/warranty. Secondly, we would like to emphasize the importance of proper care and maintenance for our knives. Our knives are packed with factory edges for safety, but periodic re-sharpening of the blade is necessary to maintain the sharpness. Additionally, improper use of the knives can lead to chipping and damage to the blade. We recommend that you refer to the care and maintenance instructions provided with the knives to ensure their longevity and performance. We apologize for any confusion or frustration caused by the 30-day guarantee that you mentioned in your review. We would like to clarify that this guarantee is only applicable to items that are returned in their original condition within 30 days of purchase. Items that have been used or damaged are not eligible for return or refund. We apologize if this was not made clear to you during your purchase. Thank you for considering Seido Knives for your knife needs, and we hope that we can resolve any issues that you may have had with our products. If you have any further concerns or questions, please don't hesitate to contact our customer service team. We would be happy to assist you in any way we can.

Response from Seido KnivesMar 21, 2023

We are sorry to hear that you are dissatisfied with your recent purchase from us. We would like to take this opportunity to clarify some of the concerns that you have raised in your review. Firstly, we would like to assure you that the knife you received is not a cheap fake Damascus steel knife, but rather a high-quality knife made of premium 7CR17 high-carbon stainless steel, forged with a Damascus etched pattern on the blade. This information is clearly stated on our product page and FAQ page, and we stand by the accuracy of our product descriptions. Secondly, we would like to clarify that we do not claim that the item is from Japan. We have different warehouses, and if items are currently not in stock in the US warehouse, we have them shipped from other warehouse locations where the item is in stock. However, we understand that this may have caused some confusion, and we apologize for any miscommunication. Finally, we would like to address your concern about returns. We do accept returns from customers, and we have a clear refund policy that outlines our return procedures. You can find more information about our refund policy at this link: https://seidoknives.com/policies/refund-policy. We take customer feedback seriously, and we appreciate you bringing this issue to our attention. If you have any further concerns or questions, please don't hesitate to contact our customer service team at [insert contact information]. We would be happy to assist you in any way we can. Thank you for considering Seido Knives for your knife needs.

Response from Seido KnivesJul 14, 2022

Hello there. Sadly, it appears you have mistaken us for another company because your statements are false. Our fulfillment center is based in California, USA. We do not charge foreign exchange fees either; all transactions are processed in USD. Our website is fully functional and available at all times and is powered by a world class, leading e-commerce platform. 99% of our customers are happy with their products and have had a positive experience with our brand and products. We're sorry to hear you feel that way. Kindly provide your name and email address so we can lookup your order and validate if you indeed a genuine customer and appropriately serve you further. Otherwise please reach out to our customer success team at [email protected] so we can help you or answer any further questions you may have. Thank you.

Response from Seido KnivesJul 14, 2022

Hello. Sadly, you have mistaken us for another merchant. It appears you have confused our brand with another Facebook brand. SEIDO Master Chef Knives are quality-made and meticulously handcrafted by our artisan blacksmiths, with a combined 100 years of experience, trained in the traditional Japanese samurai sword forging tradition. Please reach out to our customer success team at [email protected] for further questions or our FAQ at www.seidoknives.com/faq.

Response from Seido KnivesMay 30, 2022

Hello there. It seems you have mistaken us for another company. Please reach out to our customer success team at [email protected] so we can help you and answer any questions you may have. Thank you.