Seido Japanese Chef knives: quality, fair priced, high-carbon stainless steel kitchen knives. For the home cook or professional chef. Invest in your self and your kitchen and start preparing better meals today with Seido Master Chef Knives!
Seido Knives (seidoknives.com) has 400 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
seidoknives.com
Website
seidoknives.com
Category
Bathroom & Kitchen
Listed on Five Star Index
2026
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The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
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These knives suck! Especially for $150 plus shipping. I bought a pair of knives that work better on Amazon for $20.
They have a "30 return guarantee" but it's only if they're damaged plus you having to cover shipping and 20% restocking fee. Don't waste your money!;
Response from Seido KnivesMar 20, 2023
We apologize for the inconvenience you have experienced with our company. We take all customer feedback seriously, and we are sorry to hear that you are not satisfied with your purchase.
We understand that you are disappointed with the quality of our knives. We would like to assure you that we take pride in the quality of our products and use only high-quality materials in their construction. We are sorry to hear that you feel that they do not meet your expectations.
Regarding our return policy, we apologize for any confusion. Our policy states that we offer a 30-day return policy for damaged items, and we do charge a 20% restocking fee for non-damaged items to cover the cost of processing the return. However, we also offer a satisfaction guarantee, and if you are not satisfied with your purchase, we would be happy to work with you to find a solution that meets your needs.
We value all of our customers and appreciate your feedback. If you have any further concerns or questions, please do not hesitate to contact us.
ER
Erica
Fake Japanese knives!
Waited 32 days from the time I placed my order to the time I finally received my order. They are fake Japanese knives that are shipped from China. These knives are sharp, but seem poor quality, and the stainless steel knife holder doesn’t hold the knives properly. They wobble all around, and when trying to grab one the other knife slipped forward and cut my finger. Not worth the money.
Response from Seido KnivesMar 18, 2023
Thank you for taking the time to leave a review of our product. We are sorry to hear that you did not have a positive experience with your purchase.
We want to clarify that our products are sourced from reputable manufacturers from around the world, including Japan and China, to provide our customers with a wide range of high-quality options at competitive prices. We apologize for any confusion that may have arisen from the country of origin.
Regarding the stainless steel knife holder, we apologize that it did not meet your expectations. We will take this feedback into consideration as we work to improve our products.
We are also sorry to hear that you had an accident with one of the knives slipping out of the holder. Our knives are designed to be sharp and efficient, but we understand that safety is paramount. We encourage all our customers to handle our knives with care and follow proper safety protocols to avoid injury.
We value your feedback and would like to make things right. Please contact us at your earliest convenience, and we will do everything we can to resolve this matter to your satisfaction.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
SD
Shaun D.
They scammed me just like dozens of…
They scammed me just like dozens of others. I unfortunately discovered after I had ordered the cleaver. I paid Dec 16 2022. Today is Jan 13 2023 still nothing. Tracking claims it being held up in LA customs well thats not me so again never made it to me .Dispute a claim with PayPal IM GETTING MY MONEY BACK "SEIDO KNIVES" Lol.They need SHUT DOWN
Response from Seido KnivesMar 20, 2023
We are sorry to hear that you had a negative experience with our company. We understand your frustration with the delay in receiving your order and the issue with customs clearance. Unfortunately, international shipping can be unpredictable, and sometimes packages may be held up in customs for various reasons. We apologize for any inconvenience this may have caused you.
We would like to assure you that we take customer satisfaction seriously, and we are committed to resolving any issues promptly. As for your refund, we have already processed it through PayPal, and it should have appeared in your account shortly.
Please note that we are always available to answer any questions or concerns you may have. We hope to have the opportunity to make it up to you in the future.
Thank you for your understanding.
PN
Patty N.
I am really upset and disappointed with…
I am really upset and disappointed with this company. We ordered the knife set on December 13, 2022. We got this for my mom's Christmas present. They said it would only take five business days after 10 business days we reached out to ask where they are. Supposedly they were still stuck in customs. They said they will come. It is now January 6 and we still have not received these knives. As soon as we asked for a refund we still haven't gotten any support from them and they have ghosted us. I have reached out to them four or five times and still have not had any return messages , no knives and no money back. my mom never got her Christmas present. Worst company so far.
Response from Seido KnivesMar 21, 2023
We are sorry to hear about your experience with our company and the delay in receiving your knife set. We understand that this has caused frustration and disappointment, especially since it was intended as a Christmas gift for your mother.
During the holiday season, shipping times can often be delayed due to the high volume of packages being shipped. Unfortunately, this was the case with your order, which experienced a delay in customs that caused it to be delivered later than anticipated.
As per our records, we can confirm that your order was delivered on January 5th, 2023, to the shipping address you provided during checkout. You can track the delivery of your package by visiting this link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612927005759010002004874
We apologize for any miscommunication regarding the delivery status of your order and for any inconvenience this may have caused. We take full responsibility for any issues that arise with our products or services, and we are committed to resolving them as quickly and efficiently as possible.
We appreciate your business and would like to offer you a discount on your next purchase with us as a gesture of goodwill. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
DL
Dylan L.
Never Arrived! Misleading/false advertising
Ordered a couple knives for gifts for Christmas around mid Dec. The site said that the order would arrive before Christmas 21st-24th. This is why I placed the order. When contacting their customer service department via email, they stated that due to mass orders they had to ship from manufacturer which is over seas. (China my guess)
If I knew this prior to ordering, I would not have placed the order. Felt this is extremely misleading and a true sign of greed.
Looking like I may have to chargeback with my bank.
I would stay away from Seido based on my experience.
Response from Seido KnivesMar 21, 2023
We are sorry to hear about your recent experience with our company, and we appreciate you bringing this matter to our attention.
Please be advised that due to the holiday season and weather conditions before, there have been some delays in the delivery of your order. While we always strive to deliver orders promptly, we want to be transparent and ensure that you are aware of any potential delays that may occur during the busiest time of the year.
While we try to maintain inventory levels at our US warehouse, there are instances where items are not in stock, and we have to source them from our other warehouse locations where the item is available. We understand that this can lead to delays in shipping and miscommunication, and for that, we sincerely apologize.
We take your feedback seriously and appreciate the opportunity to improve our services. We are constantly working to improve our local stocks to minimize the need for sourcing items from other warehouse locations. Thank you for understanding and we apologize for any inconvenience this may cause.
JE
Jeff
This company is a joke
This company is a joke. I ordered a knife on the 10th of December. It’s been 20 days so far and I still don’t have it. I would never recommend this company to anyone.
Response from Seido KnivesMar 21, 2023
Thank you for your review. We apologize for any inconvenience caused by the delay in receiving your order during the Christmas season. We understand that this can be frustrating and we are sorry for any disappointment you may have experienced.
We want to assure you that we always strive to provide accurate shipping estimates and tracking information to ensure that our customers receive their orders in a timely and efficient manner. However, sometimes shipping times can be affected by factors beyond our control, such as weather conditions and carrier delays.
If you still haven't received your order, please don't hesitate to contact our customer support team. We are committed to providing excellent customer service and will do our best to assist you with any issues or concerns you may have.
Thank you for bringing this matter to our attention. We appreciate your feedback and are always looking for ways to improve our service.
GS
Greg S.
Don't stand behind their craftsmanship
Got set for Christmas and wife got them over a month before. I open and one blade has a rather large sliver on the cutting edge. They refuse to do anything because order was over 30 days.
Also buy on Amazon for way less, same knives.
Response from Seido KnivesMar 21, 2023
Thank you for taking the time to share your feedback. We are sorry to hear that you were not completely satisfied with your purchase.
We understand that receiving a product with a defect can be frustrating, and we apologize for any inconvenience this may have caused. However, we would like to clarify that our return policy states that items must be returned within 30 days of receipt for a refund. Unfortunately, as your order was received over a month ago, we are unable to offer a return or refund.
At the same time, we would like to emphasize that we take great pride in offering quality products at fair prices. We always strive to provide our customers with high-quality products and excellent customer service. We take product defects seriously, and we would have been happy to assist you if you had contacted us within the 30-day window. Please note that we stand behind the quality of our products, and any defects or issues can be addressed within that timeframe.
In regards to the pricing, we would like to inform you that we offer competitive pricing for the quality of our products. Prices may vary based on the seller and location of purchase, but we can assure you that we always offer fair prices for the value we provide.
Once again, we apologize for any inconvenience you may have experienced and hope that you will give us the opportunity to serve you better in the future.
IO
Infinite O.
Cheap junk, scam, money back guarantee is fake, same ones on amazon for 1/4 the price
Purchased a few of these different ones hoping they would be decent quality for a few presents for Christmas. When I received them they were in cheap cardboard generic boxes with an insert from the company, when opened I noticed the quality was nothing like what they stated on the site. They are cheap imitation stamped Chinese made knives not Japanese forged knives, I found the exact same ones on Amazon for $20 when I paid $99 (see link below). Address in the US is not a valid address, it's some drop shipper, the address in Canada is the same, doesn't show a real business, looks to be some sort of shopping mall. Phone number doesn't work as you can only leave a message and no one returned several of my calls.
Requested to return them with their 30 day money back guarantee which was clearly stated on the item and in the site FAQ. It stated "RISK FREE MONEY BACK GUARANTEE" if your not "COMPLETELY SATISFIED" and "FULL REFUND NO QUESTIONS ASKED". They stated there would be a 20% restocking fee and I needed to pay to ship them back to Canada when they were shipped from the US. None of which complies with their guarantee as your out of pocket a ton for return shipping as well as 20% off.
Return shipping cost more than the knives were worth. When I asked to talk to a supervisor, I was told the phone lines were down, when asked to talk to someone they could call on the cell phone they didn't respond. Asked several times to talk to a supervisor or manager and they would not allow it. After days worth of emails (over 25) and requests for them to adhere to their money back guarantee they would not. I had to contest it with PayPal and pay about what I paid for the knives to ship them back but at this point it was more about principal than the cost. Customer service was horrible, this is nothing more than a scam to get you to buy and once you buy if you're not happy you don't have much of a choice but keeping them.
After I put a claim in with Paypal and they changed the verbiage on their guarantee to remove "full refund" and reworded it to make it sound like there is no risk but they will pull the same thing on you. If you do some searches on the internet tons of people have had the same issue, should have done my research first.
After paying to return to Canada found out the address they gave us was a fake address and some shopping mall, the product is obviously worthless as they just hope you don't spend as much much shipping back to Canada than you paid for the knives so they roll the dice and have you ship it to a fake address. Emailed them several times to get correct address for UPS and no response. Just shows how it is even more of a scam.
Here is an example, they are worth about 1/4 of what they are charging: $19.99 Meat Cleaver Butcher Boning Knife Forged Kitchen Knife Multi-Function Cleaver Knife Chopping Knife with Large Finger Hole and Bottle Opener Ideal for Kitchen, Camping, BB, hunting, survival
Response from Seido KnivesMar 21, 2023
I'm sorry to hear about your negative experience with our company. We apologize for any inconvenience caused and understand your frustration with the product and the customer service you received.
We take all customer feedback seriously, and we appreciate you bringing this matter to our attention. After reviewing your order, we can confirm that the product you received is the one advertised on our website. However, we understand that the product did not meet your expectations, and we apologize for any disappointment this may have caused.
Regarding the return policy, we apologize for any confusion caused by our restocking fee and return shipping policy. We want to clarify that the 20% restocking fee is applicable for non-damaged items, and it is stated on our website's return policy. We understand that returning the product may have been more expensive than you expected, and we apologize for any inconvenience this may have caused.
Once again, we apologize for any inconvenience caused, and we appreciate your business. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we will do our best to assist you.
