Seido Knives Reviews | Read Customer Reviews of seidoknives.com

Seido Knives Reviews | Read Customer Reviews of seidoknives.com

Seido Knives reviews

Showing 108 reviews with 1 star · Clear filters

Coldsand
Aug 30, 2023
Poor quality knife
Knife arrived a month late with a damaged tip. Packaging was sub-par. My complaints to Seido could not be addressed by phone as they can not be reached that way. Email and chat were long winded responses with no resolution. Knife was quite sharp until I cut a watermelon and then it became blunt. Clearly very poor quality steel. I wrote a 1-star review on their site but it never showed up. I complained to my credit card company and the bank gave me a refund. Thank you CIBC!! A wrote a complaint to BBB, where they are rated as an F company. BBB could not reach them and in a final statement they told me to take them to court. I won't take them to court for a $110 knife of course. I suggest that anyone having poor experience with Seido take it straight to BBB. My next step is to contact law enforcement.
Response from Seido KnivesAug 31, 2023
We would like to provide additional information regarding delivery delays to give you a clearer picture of the factors that may contribute to such situations. Delivery delays can occur for various reasons, some of which are beyond our immediate control. Some common factors include: Logistical Challenges, Global Events and Customs, High Demand and Seasonal Peaks, Location, and Unforeseen Circumstances. We understand the frustration caused by these delays, and we are continuously working to enhance our processes and partnerships to minimize them as much as possible. Your feedback reinforces our commitment to delivering a seamless shopping experience for our customers. We sincerely apologize for the damaged tip of the knife you received. Please remember that we encourage customers to promptly contact us through [email protected] in the event of damaged items. Our dedicated team will initiate the replacement process to ensure you receive a product that meets your expectations. Regarding the sharpness of the knife blade, we would like to emphasize that our factory-edge blades are intentionally designed to strike a balance between safety during transit and the customization of blade sharpness to your preference. Regular maintenance and sharpening are essential to keeping the blade in optimal condition for your specific needs. If you encounter any difficulties with our customer service channels, we are committed to rectifying these issues. Your feedback highlights areas where we can improve, and we are actively addressing these concerns to provide a more efficient and effective support experience.
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Simon W.
Jun 23, 2023
I placed my order way back on May 17th…
I placed my order way back on May 17th and still don't have it. Baring in mind I paid over £200 for it they sent it so it came by royal mail. The parcel was left by royal on my doorstep, when I returned home from work it had been stolen!! I reported this to Seido, I have done everything asked, reported the crime, provided a crime reference number. I have chased every single day with sometimes absolutely no reply, asking what is happening, I keep getting told it's being looked into, what's to look into????? Appalling customer service and I am over £200 with NO product.
Response from Seido KnivesJun 23, 2023
We sincerely apologize for the inconvenience you have faced regarding the delivery of your order. We understand your frustration and regret the unfortunate incident of your package being stolen from your doorstep. Please accept our sincerest apologies for any inconvenience caused. We want to reassure you that we have taken immediate action to address this issue. Our team has already processed a replacement for your order, and has already been shipped. To track the progress of your replacement, kindly check your email for the tracking number we have sent you. We understand your concerns about the communication delays and the frustration caused by the lack of timely updates. We apologize for any lapses in our responsiveness. Our customer service team has been working diligently to address the high volume of inquiries, and we appreciate your patience throughout this process. We genuinely value your business and are committed to providing you with the best possible service. We apologize once again for the inconvenience you have experienced and assure you that we are continuously improving our processes to prevent such occurrences in the future. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for your understanding.
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Allen L.
Jun 11, 2023
I am not here to bash the brand - BUT
I am not here to bash the brand, but if you expect the quality and service Seido boasts in their ads - forget it! The ad states they have a 100% Risk Free Guarantee - that is a lie. They will charge return shipping to Canada and a 20% restocking fee - that does not sound like a 100% Risk Free Guarantee to me. They say they have the sharpest blades ever made - that is a lie. As a matter of fact when I challenged the sharpness of the blade they told me they came with a "factory edge for safety purposes" - any one want to explain what that means??? And they told me I needed to sharpen the blade for best performance. BTW, the return would only be accepted if the product had not been opened - how is one to determine the need to return it if they do not open and inspect the product? To be clear, I am no longer seeking a return and refund - I want others to be aware of this scam - I already fell into it and bought two sets!!!
Response from Seido KnivesJun 11, 2023
We sincerely apologize for any dissatisfaction or confusion caused, and we appreciate the opportunity to address your concerns. We understand your disappointment in the aspects you have mentioned, and we would like to provide some clarifications to ensure a better understanding of our policies and product features. 1. Return and Refund Policy: Our aim is to offer the highest level of customer satisfaction, and we do provide a return and refund option for our products. However, we do have a standard restocking fee of 20% on returned items. This fee covers the costs associated with processing, inspecting, and restocking returned products. It is important to note that this fee is applicable unless we have sent you a defective or wrong item or in other reasonable circumstances. We have made this policy transparent and available in our publicly posted refund policy to ensure customers are aware of the terms and conditions. 2. Factory Edge: When we mention a "factory edge for safety purposes," it means that our blades are sharpened to a certain degree to ensure they are safe for handling during transportation and unpackaging. Sharper blades could pose a higher risk of accidental cuts or injuries during these processes. However, we recommend sharpening the blades for optimal performance after receiving them. This is a common practice in the industry, as it allows customers to customize the sharpness of the blade to their individual preferences and intended usage. 3. Product Inspection: We understand your concern about needing to open and inspect the product before deciding to return it. Our intention with the requirement to return unopened products is to ensure their brand-new condition and prevent any potential misuse or damage prior to initiating the return process. However, if you encounter any issues with the product upon opening it, such as defects or incorrect items, please reach out to our customer support team, and they will guide you through the appropriate steps to address the situation. We genuinely value your feedback and take your concerns seriously. Our goal is to continuously improve our products and customer experience. We regret any misunderstanding regarding our policies or product information. If you still wish to proceed with a return and refund for the items you purchased, please contact our customer support team directly, and they will assist you with the necessary arrangements. Alternatively, if you have any further questions or need additional assistance, please do not hesitate to reach out to us. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused. We are committed to providing a positive experience for all our customers and appreciate your feedback in helping us achieve that goal.
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d H.
May 19, 2023
I ordered a knife set
I ordered a knife set. For some reason, as mentioned by several other people it was returned to the company. I have contacted this company at least 20 times and it's always the same. We are working to fix this our shipping department has been notified blah blah. I have asked for a refund multiple times and have asked for a replacement. It took them 2 days to send them the first time why is it taking 6 weeks to send it the second time? This seems to be very common with this company Do Not Use This Company!!!
Response from Seido KnivesMay 19, 2023
Hello D. Hutch, Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when expectations aren't met, and we want to assure you that we are committed to resolving this issue promptly. To better assist you, we kindly request that you send us an email at [email protected] with your order details and any relevant information. Our dedicated customer support team will prioritize your case and work diligently to investigate the situation and provide a satisfactory solution. At Seido Knives, customer satisfaction is our top priority, and we deeply value your feedback. We want to make things right and ensure that you receive the exceptional service and product experience you deserve. Once again, we apologize for any inconvenience caused and appreciate your understanding and patience. We eagerly await your email and we are committed to resolving this matter to your satisfaction. Best regards, Seido Knives Team
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Carrie H.
May 1, 2023
I never received the steak knives I…
I never received the steak knives I ordered as they sent them to the wrong address. This was back in December 2022. I tried several times to remedy, but I got no response. I even purchased the loss prevention for my order and I still have yet to receive any answers from these people or my money back or a replaced for the lost order. Do not order from these people.
Response from Seido KnivesMay 4, 2023
We apologize for the inconvenience caused by the delay in delivering your order of steak knives. We regret to inform you that the package was returned to us due to the undeliverable address provided during checkout. We are working on getting the package reshipped to the correct address as soon as possible, and we will keep you updated on the status of your replacement. We understand that you have been waiting for a long time and we are truly sorry for the inconvenience caused. Please rest assured that we take your order seriously, and we will do everything in our power to make things right. We appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or concerns, please don't hesitate to contact us. We will be happy to assist you in any way we can. Thank you for choosing us, and we look forward to serving you again in the future.
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customer
Apr 16, 2023
Total scam!
These knives are horrible. I feel completely scammed. A total waste of money. Much better knives are available for a lot less money. Don't buy!!!!
Response from Seido KnivesApr 17, 2023
We are sorry to hear that you are not satisfied with our product. We take all feedback seriously, and we appreciate you taking the time to share your experience with us. We want you to know that we stand behind the quality of our products, and we offer a 30-day no-risk money-back guarantee. Additionally, we provide a FREE limited lifetime warranty against manufacturing defects in material and construction, ensuring that our products perform as advertised when properly used and maintained. If you are not satisfied with the product, please consider returning it following our refund policy. Our team will be happy to assist you with the process and help you find a product that better meets your needs. We value your business and hope to have the opportunity to serve you again in the future.
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Christeen C.
Apr 14, 2023
Scam alert
Scam alert! I ordered these knives in January. Don’t have the product and they refuse to give me a refund. They told me all they could do is provide replacement. Replacement for what? There is nothing to replace, I never received anything. 14 emails later and it’s the same run around, sorry for the inconvenience we are working on it blah blah blah with no remedy. What they need to add to their emails is “we are working on this and will be telling you we are working on this until you forget about the $180 we scammed you out of” if you enjoy throwing money away and being frustrated with poor customer service-this is it! My excuses received were they sent it to the post office, but then the post office sent it back to them. They see that it was sent back to them but have to wait until they can verify it’s made a return to them. When questioned about when it will be sent out or resent I get no response. It’s a run around of excuses and the bottom line is they do not plan on giving me my product and stole money from me!!!!! Also, my date of experience with them is ongoing bc I’m going to be writing reviews everywhere to warn people and anything else I need to do. I’ve been trying to give them an opportunity to make it right but I do believe they are giving me no choice but to report fraud.
Response from Seido KnivesApr 14, 2023
We are sorry to hear that you have had a negative experience with our company and we would like to take this opportunity to explain the situation regarding your order. We can confirm that your order was returned to us by the USPS as the address provided was undeliverable. As a result, we were unable to complete the delivery of your order. We understand how frustrating this must be for you, and we apologize for any inconvenience caused. We take customer satisfaction very seriously, and we are working hard to resolve this issue as quickly as possible. We are already processing a replacement order for you, which we will send to your updated address. We would like to assure you that we have taken the necessary steps to prevent this issue from happening again in the future. We apologize for the inconvenience that this situation has caused you. Our team is committed to ensuring that we provide you with the best possible customer service, and we will do everything we can to make things right. Please do not hesitate to contact us if you have any further questions or concerns. We value your business and hope that we can resolve this issue to your satisfaction.
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Allen P.
Apr 13, 2023
Horrible knifes
Wosrt thing I've ever spent money on. Each time we use them they have to be polished with special cleanser. They start to rust as soon as they touch water. Sickening
Response from Seido KnivesApr 14, 2023
We apologize for the inconvenience. However, we would like to assure you that our knives are made from high-quality materials and are designed to withstand normal wear and tear. While it is true that all knives can potentially rust if not cared for properly, we provide clear care instructions with our products to help prevent any issues. It's important to note that no knife is completely immune to rusting or staining, which is why proper maintenance is key. We recommend that you hand wash and dry your knives immediately after use and avoid leaving them soaking in water or exposed to high humidity for extended periods of time. With proper care, your knives will remain sharp and beautiful for years to come.
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