Racquel J.
Poor Quality product. Avoid this company if you expect fair customer service and a proper refund pprocess
I had a terrible experience with this company regarding a simple cancellation and return request. I placed an order and realized I no longer needed the product, so I submitted a cancellation request within an hour of purchase—well before the item was shipped. Despite my timely request, the company proceeded with the shipment and later refused to provide a return label, leaving me responsible for the return shipping costs. When I contacted customer service, I was met with multiple delays, excuses, and minimal compensation offers (£3, then £7) instead of a proper resolution. They repeatedly ignored my request for a return label and a full refund, even though the issue was entirely on their end. Instead of honoring my cancellation request, they insisted I keep a product I do not need. This experience has been frustrating and unprofessional. If you're considering buying from this company, beware of their poor return policies and lack of accountability. I will not be purchasing from them again and I am sharing my experience to warn others. THEY LACK ACCOUNTABILITY AND THEIR PRACTIVE IS UNETHICAL. *FURTHER MORE, AFTER REVIEWING THEIR PRODUCT IT IS FLIMSY AND OF POOR QUALITY* The company failed to honour their offer. VERY DISTASTEFUL, DECEPTIVE AND UNTRUSTWORTHY COMPANY. 🚨 Avoid this company if you want quality products and expect fair customer service and a proper refund process! 🚨


