SeekHeartThe SeekHeart team has been involved in the sex industry for more than ten years, and we have been working hard to allow more people to experience the joy brought by sex toys!In recent years, we have been thinking more about how to go from simply selling products to truly helping customers gain the ultimate experience.We pursue business for goodRather than generating huge business returns, I would rather see the joy on the faces of customers.Achieving customers is the sole purpose of the SeekHeart team's existence, and it is also the North Star indicator of SeekHeart's development.
SeekHeart (seekheart.com) has 24 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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William J.
Nicole in. Customer service is outstanding with great follow through. I'm always impressed with great products and service.
Response from SeekHeartFeb 18, 2025
Dear William Jackson, many thanks to you for recognizing our service and products! We’ll keep working hard to offer the better service and product experiences for our customers. Best wishes to you! :)
Vinnie
I purchased the Sweetheart Masturbator A1 Series Rotate&Telescopic Hands-free Male Masturbator × 1 Rotate+Telescopic / Hands Free. I really like how it performs and I'm totally satisfied with this toy. I highly recommend it. Also, the customer service is very good . A shout out to Nicole!
Response from SeekHeartFeb 13, 2025
Dear Vinnie, many thanks to you for liking this toy and recognizing our service! We’ll keep working hard to offer the better service and product experiences for our customers. Best wishes to you! :)
Alex
I can’t find a charger anywhere
Response from SeekHeartFeb 8, 2025
Dear Alex, this is customer success manager from https://www.seekheart.com/, Nicole and we are mainly in charge of the U.S. business. I'm so sorry for your bad experience! Could you please send me your order number and more order information to this email address: [email protected]? Thank you! I'll contact my colleague who is responsible for European business to solve your issue. Looking forward to hearing from you! And I guarantee that we will resolve it to your satisfaction.
Joey Boo C.
I would like to thank a Woman that I Now consider a Good friend due to her Hard Work, trustfulness, communications and Dedication for helping me receive my order after my first order was lost in the mail somehow. MANY THANKS NICOLE!!! You ROCK MY DEAR!!!!! KEEP UP THE GOOD WORK and a BLESSED 2025 to you and yours :)
Response from SeekHeartJan 16, 2025
Dear Joey Boo Casasanto, thank you so much for recognizing the service and your bless! We will keep up the good work and serve our customers better! Also wish you and yours an abundance of good luck, immense happiness, and endless joy in 2025!
Vinny I.
Nicole was amazing to deal with - answered all my questions and also helped me with my issues promptly. Highly recommend buying from here. the product quality is fantastic and the customer service is even better
Response from SeekHeartJan 15, 2025
Dear Iyer Vinny, thank you so much for recognizing my service. I hope to have the opportunity to assist you again in the future. We’ll keep working hard to offer better service and product experiences for our customers. Best wishes to you and your family!
Russell C.
Nicole, was great to work with answered all my questions very professional. She was able to help me to get the products I was interested in. Seekheart has some great products at a great price.
Jim R.
THANK YOU NICOLE ! I received excellent service from Nicole! She and the people at SeekHeart really helped me out actually twice, both times she would return emails promptly and solved my problems. GREAT CUSTOMER SERVICE!!!
Joseph Y.
Nicole, I looked everywhere and I didn't see a cable. Are you able to send me a picture of it? If it was not included in the package how long will it take to receive the charger cable? Please let me know.
Response from SeekHeartAug 12, 2024
Dear Joseph Yeadon: I'm sorry for late reply. I just came back from my weekend vacation. We have two solutions and I've emailed them to you. I apologize a lot for the bad experience again!!!
