SeekHeartThe SeekHeart team has been involved in the sex industry for more than ten years, and we have been working hard to allow more people to experience the joy brought by sex toys!In recent years, we have been thinking more about how to go from simply selling products to truly helping customers gain the ultimate experience.We pursue business for goodRather than generating huge business returns, I would rather see the joy on the faces of customers.Achieving customers is the sole purpose of the SeekHeart team's existence, and it is also the North Star indicator of SeekHeart's development.
SeekHeart (seekheart.com) has 24 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Yamid D.
I had ordered an item and after 6 weeks it stopped working. It was replaced with a new one without any hassles or personal questions. The delivery was as estimated. Great customer service!
Response from SeekHeartAug 22, 2025
Dear Yamid Diaz, thank you so much for the recognition! We will continue to maintain the good customer service and improve. Best regards!
Miriam B.
Had a great return experience , and great communication.. thank you
Response from SeekHeartAug 7, 2025
Dear Miriam Blake, thank you so much for the recognition! We will continue to maintain the good part of after-sales service. If there is any other I can help you later, please feel free to tell me! Best regards!
gary
The bottle was leaking inside of box, contacted the company Service and problem was resolved. Very easy to deal with by email.
Response from SeekHeartJul 23, 2025
Dear Gary, thank you so much for the recognition and sorry for the bad experience! We will continue to maintain the good part of after-sales service. If there is any other I can help you later, please feel free to tell me! Best wishes to you! :)
Keith K.
Nicole responded quickly and professionally. Fixed the problem and alerted me when the new delivery arrived. Excellent support.
randy W.
Afternoon Nicole ! This is Randy. I bought a toy little while back. First time to do this. I’m 70 years old and still a little active. Looking to buy another toy. More or less trying to please myself. I appreciate the come back on this. Having someone to talk to on this that knows about these toys sure would help me out.
Response from SeekHeartMay 16, 2025
Dear Randy: Hello! This is customer success manager from SeekHeart, Nicole. Thank you for the good review. Sounds like you had a good first experience with the toy (https://www.seekheart.com/products/100176220-1), which is used for stimulating the prostate. Many thanks to you for your like! For beginners, Cocking Rings (https://www.seekheart.com/products/y5110-b-4), Realistic Butts (https://www.seekheart.com/products/y8104-nd-4), Realistic Sex Doll (https://www.seekheart.com/products/100175868-1), Single Stimulation Masturbation Cups (https://www.seekheart.com/products/sh53535335) are good choices. And like anal toys (https://www.seekheart.com/products/100176220-1), Multi-function Masturbation Cups (https://www.seekheart.com/products/y6126-b-4) are advanced toys with more intense stimulation. You can search these links above to learn more info of the toys. Every month on the 14th-16th, there is a Mid-Month Sale on our web. It's a good time to save money! ;) Hope my reply is helpful! If you have the deeper questions, please feel free to contact me via email: [email protected] REMINDER: enjoying all toys with ENOUGH LUBE is a good way to avoid hurt! Best wishes to you! :)
Jimmie S.
Was not aware that the Customer Support was in the UK but after sending an email I heard from them and also I received half of my order and I was a little quick to jump the gun and give a bad Review. The Customer service is OUTSTANDING and so far I am very please with Seek Heart. Keep up the Good Work!!
Response from SeekHeartApr 1, 2025
Dear Jimmie Strong: Hello! I'm customer success manager from SeekHeart, Nicole. I'm so sorry for the late reply and the bad experience! Your order #3096 includes two items, a lube and a toy. They were shipped in two packages. I checked the logistics info and realized your lube was delivered at your door/yard by USPS. The toy was in tight stock because it was selling so well. I shipped it to you from another, more distant warehouse, so the shipping time will be a little longer. According to USPS, the toy is still in transit. If it still don't deliver successfully on April 3, I'll reship it for you via UPS, which delivers faster. For more detailed information, such as tracking numbers, etc., I will communicate with you via email, so please pay attention to check the message from [email protected] I promise we'll solve the problem to your satisfaction!
Richard R.
Had a problem with the first product and they sent a new one to me with no questions asked. Great customer service.
Response from SeekHeartMar 20, 2025
Dear Richard Ruth, Thank you so much for your recognition, we will continue to keep our great service! Best wishes to you! :)
Michael E.
Thank you 😊 for your amazing product! As, I said though before, you can make it better with the real feel of the warmth making it feel most likely like the real thing, you know what I mean 😛 Have a nice day! Michael 👨🏻🦳OO.4 to 41/2 ⭐️
Response from SeekHeartMar 20, 2025
Dear Michael Eaton, thank you so much for your good review and suggestion! We will continue to improve our products. When we develop a product that meets your needs, we will invite you to try it. ;) Best wishes to you!
