Securian FinancialReviews of securian.com

Yesterday in the mail I got a notice that my Life Ins update was available on line. Today I went to the website and it says sorry you cannot access that information at this time. I have had this policy for over 25 years and they provide me no service and continue to increase admin costs to the point that my policy may be totally eroded by the time I die. Stay away from this company.

After several years went to log on to the web portal of Securian. Found that I could NOT log on and there was no explicit reason. The web site refers you to the telephone contact where there is no person answering which in-turn refers you back to the web site. Bad customer experience and design. Resolved by chance by just randomly changing my password and using the same exact password as previously. As an IT systems person of 4 decades I can state that they have not sufficiently tested all scenarios and put the error burden on the user. Not an acceptable business practice.