SecridReviews of secrid.com

Response from SecridJun 15, 2026

Hallo Maik, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns sehr leid, dass Ihre Bestellung nicht wie angekündigt angekommen ist und dass Sie in der Zwischenzeit keine proaktive Information von uns erhalten haben. Besonders bedauern wir, dass Sie sich bewusst für unseren Shop entschieden haben und wir das Vertrauen, das Sie uns damit entgegengebracht haben, bei dieser Bestellung nicht erfüllen konnten. Wir verstehen Ihren Frust vollkommen. Wenn ein angekündigter Liefertermin nicht eingehalten werden kann, sollten unsere Kunden darüber informiert werden. Ihre Rückmeldung zur Verzögerung und zur Kommunikation nehmen wir sehr ernst, denn das entspricht nicht dem Service, den wir bieten möchten. Wir sehen, dass Ihre Sendung inzwischen am Abholpunkt angekommen ist. Auch wenn dies die entstandene Enttäuschung nicht ungeschehen macht, hoffen wir, dass Sie nun viel Freude an Ihren Secrid Produkten haben werden und diese die Liefererfahrung zumindest teilweise wieder gutmachen können. Mit freundlichen Grüßen, Secrid

Response from SecridMay 21, 2026

Hi Tiffany, We are very sorry to read about your experience and we understand your frustration, especially after running into a similar issue more than once. When you invest in a wallet, you should be able to trust both the product and the support behind it, and it is clear that we did not meet your expectations here. We also want to clarify that our Core Collection wallets can safely hold metal cards under normal use. The Premium Collection with the CP+ mechanism was specifically developed with metal cards in mind, but cards falling out of a Core Collection wallet should not normally happen. In cases like this, wear of the friction element can sometimes play a role and this is something that should have been properly investigated together with you instead of leaving you feeling unheard. We hear your disappointment regarding the warranty process and the recommendation to purchase another wallet. That is not the experience we want customers to have, especially as we believe in creating products with a long lifespan that can be repaired and used for many years. Your feedback about communication, expectations, and customer care is valuable and we will make sure it is shared internally. Thank you for taking the time to explain your experience so openly, even though we understand it comes from frustration. We genuinely appreciate the criticism and the chance to improve. Kind regards, Secrid

Response from SecridMay 19, 2026

Dear Westly, We are sorry to hear that the mechanism did not meet your expectations. A wallet should feel reliable every time you use it, so we understand how disappointing this experience must have been. We design our products for long term use and carefully test the Cardprotector mechanism, which makes it especially important for us to hear when something does not work properly. Please feel free to contact our support team so we can look into this with you and find an appropriate solution. Kind regards, Secrid

Response from SecridMay 19, 2026

Dear Ryan, Thank you for taking the time to share your experience. We’re very sorry to hear that you lost your card and understand how frustrating that must have been. From your description, it sounds like you may have been using a metal credit card in one of our regular Miniwallet models. As metal cards are significantly heavier and often slightly thicker than standard plastic cards, they can affect the long-term retention of the original Cardprotector mechanism, which was designed for standard cards. We’ve seen metal cards become increasingly popular in recent years, which is why we developed a new premium mechanism specifically engineered to securely hold metal cards even better, something that is currently unique in the market. We regret that this misunderstanding led to a disappointing experience for you. Your feedback is valuable to us and helps us continue improving both our products and the way we communicate their compatibility. Kind regards, Secrid

Response from SecridApr 2, 2026

Hi Emil, Thank you for sharing this, and we are really sorry to hear about your experience. We understand how frustrating it must be to realise there is an issue with your address and then not receive a timely response, especially when it is something that should be quick to resolve. This is not the level of service we aim to provide. Your message clearly matters, and we would like to help you sort this out as soon as possible. Could you please reach out to us again via our support channel with your order details, or let us know how we can contact you directly? We will make sure this is followed up properly. Thank you for your patience and for bringing this to our attention. Kind regards, Secrid

Response from SecridMar 16, 2026

Thanks for sharing your honest feedback and for sharing your experience with us. We’re really glad to hear that the product itself still stands out to you, but we’re sorry to learn that your experience with our distributor in Taiwan didn’t meet the level of service you expected. That’s certainly not the kind of experience we want people to have with Secrid. We’ll make sure your feedback is shared with the team so we can look into this and improve where needed. Kind regards, The Secrid Customer Care Team

Response from SecridJan 19, 2026

Thank you for sharing your feedback. We’re truly sorry to hear about your experience. This is certainly not the level of quality or service we aim to provide, and we completely understand your frustration with the delay and lack of clear communication. We would really appreciate the chance to look into this further and find a suitable solution for you. Could you please reach out to us directly at [email protected] with your details? Thank you once again for bringing this to our attention, and we look forward to solving this together. Kind regards, The Secrid Customer Care Team

Response from SecridNov 18, 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience, especially that the product no longer holds cards properly after 18 months of use. This is certainly not the level of quality we aim to provide, and we understand how disappointing this must be. We would really appreciate the chance to look into this further and find a suitable solution for you. Could you please reach out to us directly at [email protected]? Thank you once again for bringing this to our attention, and we look forward to solving this together. Kind regards, The Secrid Customer Care Team