SecretveneersReviews of secretveneers.com

I purchased a full set from Secret Veneers, but found they did not fit; cutting into the frenulum and gums, and making my mouth protrude. My dentist confirmed that these veneers were never going to fit me. I returned the entire set in full, including the replacement kit, unused and as per new for a refund, but am still waiting after six months. These veneers are not fit for purpose; they were too thick and will alter the shape of your mouth in a most unflattering way. The Customer Service was also very poor. They have not been answering any emails, calls etc for at least 6 weeks now – and I am at a loss as to what to do. AVOID!!! AVOID!!! AVOID!!!

Firstly - they claim my order as been delivered, I don’t have it, fake signature. Secondly and most importantly- this company is the hardest company to contact ever. I have had some correspondence on FB, but issues are definitely avoided! It would seem I should have done my research, really disappointing, really considering the money people pay.

Please never use this company they are TERRIBLE. It has been over three months now and every time they send the product it isn’t even close to fitting and the teeth are cheap looking plastic - nothing like the photos and videos. The videos of same day first time fittings I very much believe are not true either. The teeth are terrible they look and feel like plastic joke shop teeth and honestly even if they did fit would make people laugh more than anything. Even the thinnest ones they do are what I’m meant to have and they are bulky and make your jaw stick out. There’s a reason these guys turn off reviews on google! I work in the high end industry and these seemed a great idea. Honestly please do not waste your money. Over £700 so far (keep having to pay for recorded delivery on the impressions too) and still nothing that fits and now no responses. It’s a complete con. They say they will work with you. I assure you they do not. They in fact took my money and since the last and final instalment have not sent anything at all. My last email chain started ten days ago, they only reply when I chase the lady on Instagram. Since then they just ignore my concerns and barely reply. I’ve received nothing and yet paid for express delivery - they said they would resend ten days ago and are now ignoring me again. Please do not ever use this company. I can only think that they pay influencers to tell us the products are great. I still have nothing months later and have sent 4 sets back now as they had huge gaps and stuck out or didn’t fit. This is a complete rip off and waste of your money and I’m not someone that complains!!! I will be updating all review and social media sites with my experience and not stop until I get this resolved - no one should be ripped off like this! If I could give zero stars I would!

Use seem to put everything use are doing wrong down to COVID use put a 5 day and 14 day period on your veneers but use can’t reach that deadline even though use are taking extra money of people! Use don’t send emails to even say the product has been delayed

Please do not bother with this company they’re a joke!!! Have been waiting 5 MONTHS to have this company sort my veneers out. Going on on here as though people haven’t given them the right fit 😂 if the fit wasn’t right you shouldn’t accept them in the first place. I did everything I was supposed to and more and still I’m waiting on my 4th set. One of the sets sent to me was longer on one side than the other, covering teeth on one side and not the other! The second pair were sent to me really thick which was not what I paid for. I only ordered the top set n they’ve cost me £400! How can you tell people they don’t deserve a refund because the veneers are custom made? If it’s been this long and you still haven’t made the veneers correctly then it’s on YOU!!!!! you make these veneers but at the top of the teeth there are always bits sticking out, how does this suggest someone has been doing the moulds wrong?????? You’ve got my order wrong 3 times now, you haven’t even responded to my emails either this time, just blatantly ignoring me!! I will be contacting my bank. This is wrong. You can’t tell people it’s their fault you’re getting their order wrong? If you know the moulds don’t look right don’t accept them. It is YOU who is shaping the teeth as they are on the moulds, when they come to me I can always see my other teeth behind, ALWAYS! even after a second mould they look bad. They also look incredibly fake for the price you pay for them. Your new advertisement is now “buy these so you can see what you look like before purchasing actual veneers”. NO! people buy these because they’re a cheaper alternative than the real deal, not because they wanna see what they look like! You also CANNOT eat with these in at all, the veneers will bend at the back. The veneers also taste like super glue in your mouth! And yes, my comment IS fair, considering you send veneers within 3 days yet I have been having to wait over 4 weeks each time for mine !!!!!! Having to write this out again because they’ve tried to block my review! Only telling the truth based on my own experience!!! Bunch of fraudsters ! You’re lying. I’ve received NO email from anyone. I have been checking every single day. You’re also clearly not reading my review carefully. I said you can see my teeth at the top of the veneers, the veneers NEVER cover my teeth properly and why would you want that????????? Tell me what you’re talking about here because you’re trying to insinuate I am stupid. I’m telling you my teeth are still visible just under the gum line. Also, you don’t even know who I am?????? I am anonymous on here so how do you know whether someone has emailed me back or not???? You don’t. I also cleaned the veneers several times to try and get the smell off them. It didn’t budge at all. You’re embarrassing yourself here tbh. Stop trying to justify mistakes made and just correct them. The customer is always right. I wouldn’t be sat here arguing the toss if your product was decent would I. I honestly wish I’d never bothered. It has been more hassle than it’s worth. Look at the way you respond back to people 😂 get offended by complaints, can’t take constructive criticism. Do something right instead of arguing the toss. You mention how “secret veneers” make new impressions at no cost to me. Should I be grateful I’m having to wait 5+ months for them to get it right? The impressions were spot on as you guys have said twice now, so if they’re satisfactory then why am I to be grateful you’re remaking them for free? Think about what you’re saying!!!! My name is also not Emma… awkward :-/

HORRIBLE! Only order here if you want FAKE looking clown teeth. Customer service is really bad too, you don't get any refund even though they send you very bad fitting and fake looking teeth. DO NOT order from secretveneers unless you like wasting money, you can get similar fake teeth at a local toy store.

DO NOT ORDER THROUGH THIS COMPANY!!! I placed an order for 0.1mm veneers, top and bottom. The kits arrived I sent my impressions back and should have received the veneers within 14 working days. It took more than 3 weeks. When they arrived they did not fit right and were really thick. I got in touch with customer service and a replacement kit was sent out to take new impressions. However, on the kit it advises the remake is for 0.2mm veneers which is not what was ordered. Both JPD (the company contracted to make them) and secret veneers have failed to respond to my emails requesting either a resolution or a refund. DO NOT PURCHASE!!!

I’ve had 3 sets of top and bottom ‘Veneers’ from these guys now. None of them fit. Had to pay for delivery every single time and waited for weeks for each set to be created. I’ve been charged £500 for the set and have requested a refund as they are not fit for purpose. I was told they don’t do refunds. They look so fake it’s laughable, I look like I’m wearing my nan’s dentures. It’s like a lump of plastic in your mouth. They cut into my gums, and after 5 minutes started to feel like they were moving my own teeth. They also outsource the actual producing of the product to another company that has a hotmail account as their customer service email. So unbelievably unprofessional. I hope people read the reviews and refrain from buying this product. I actually feel like I’ve been robbed.