SecretveneersReviews of secretveneers.com

Disgusting customer service, sent my impressions back 1st class recorded and signed for delivery over two weeks ago, emailed numerous times, with absolutely no reply. And shockingly no phone number to contact them

Such poor veneers. You could see my gum line, they were sharp (felt like they were cutting my gums), and due to having an over-bite with a slightly crooked front tooth they just looked comical and clown like. I couldn't close my mouth with them in, that's how bad they were. I also had a poor experience with Amy, the CEO of the company. Apparently I emailed the wrong email (politely) about the issues, and I had a very abrupt response from her. I explained that if it was the wrong email this needed to be rectified so she wouldn't receive any further emails from customers as this email address was easy to access and if it happened again in future she could at least be polite about it. She apologised and changed her attitude, but it's a shame I wasn't met with that politeness in the first instance. Just a very negative experience all together and hundreds of pounds down the drain on a product I've never been able to use.

Not even 1 star. . I bought the standard venners top and bottom and I get a non fitting venners. I send them pictures and 1000 emails I get the new impression kit and no even an answer after one month . I will send them to court as I paid 500euros for everything. That's impossible to don't care about their customers.. just be careful and don't order anymore. They don't deserve to be on online marketing. Massive reports on their website and close down secret venners .

From the many many negative reviews: thus Customers returned the poor quality Veneers, and were not given a refund. In my case I returned the unused product via Royal Mail, tracked and to be sign for upon delivery. It was delivered but Veenera refused to sign for, and to accept the return product. But why? A fraudulent company in its full glory! Stay away people from this blatant scam! It’s a good thing I did not pay for it straight away upon purchasing it, but had chosen the option to pay later. So very glad that I did! I returned the product because it looked cheap and complicated to use. I had a good look at it and I thought that no way this is professional, or of good quality. So the product was not used but was returned straight away to Veneera; I was given the return address via email accordingly. I purposely paid extra for it to be signed for upon delivery because I did not trust the company, that they would acknowledge receiving it. Well about that, the bad reviews confirmed my suspicion. What they have to gain by not accepting the returned unused product is a mystery, and a farce! Will they demand that I pay them £198 for a product I did not use and which I fully detested, hence the swift return of it? I read of how the veneers looked like something you buy from a joke shop; so cheap and unprofessional indeed! The customers all say the same thing and I believe that the positive reviews are all faked!

The entire experience was absolutely disgusting! They are literally stuffing their reviews with fake five star reports .I’m reporting this “lab” for fraud.They literally drag their feet to waste time so you have no recourse for chargeback. Just make sure you file a complaint swiftly. Do not wait for them to make it right. They won’t. Also if you have an issue make sure you do a charge back before 90 days. These people will attempt to steal your money. I do not know how they are still in business. Very heart breaking to see so many people get scammed by them.

I ordered the most expensive set of veneers from this company. The website has anyone believe that you will receive the service and goods you paid for with reasonable customer service. I had to return and retake impressions three times before I had to ask for a refund because the whole experience was proving to be very costly in time, effort and money. This is when I began to be alienated from the team with absolutely no reply or communication. The company has no phone line to actually speak to anyone and deliberately cooperated with customers to a certain stage before being completely left abandoned with no veneers or money. The worst customer service experience I have ever received. Do not invest any money into this combat because you will receive nothing

I’m actually heartbroken, I’ve been researching these for so long and they’ve arrived this morning, the edges are so sharp I can’t wear them, they look absolutely awful, like comedy teeth you buy for £1 online, they’re so thick to the point I can’t close my mouth properly, there’s gaps at the back of both of them and it just collects saliva again making them unwearable, this is the worst possible outcome to purchasing something I’ve wanted to boost my confidence on for years, in my opinion, avoid at all costs

do not waste your time or money. the quality of this product is laughable for what they charge. they literally look like the fake teeth you can buy at Party City. good thing there are so many other negative reviews (class action lawsuit ;)