SecretveneersReviews of secretveneers.com

SCAM ...Utter Con. I recieved..what appeared to be comic Clown teeth, which didn't fit and were nothing like those advertised. I was sent new moulds which I returned. The second pair were even worse. I could of purchased an exact same at fancy dress shop for £2 quid. Emails for refund totally ignored. However, buy Law you are entitled to a refund despite any small print stating otherwise. And I shall be taking that route if I don't receive a refund.

Bought upper Clip on veneers they last like a few weeks and cost £500 I ended up having to go to dentist as soon as lock down was over and got dentures for under £200 and now every thing is sorted , you can not eat or do anything with these veneers they are cheap plastic and certainly not worth the money please read and take my advice go to a dentist first and ask them what they think.

#8593 order with secret veneers but the impression kit they sent me was small and I have send them lots of emails to send me a large one or better but no answer.. definitely don't care for your customers. Disappointed

SCAM!!!!!!!!!! BEWARE!!!!!!!! I purchased veneers...decided that I longer want them. I returned an unopened box, exactly the way it was received. No contact from the company. No one has returned my SEVERAL emails. I'm now out $500cad 😞

I have no reply after paying over £300 in June they will not respond to my emails and now seeking legal advice and action to get refund

Dont buy this is completely scam

Subject: Extremely Disappointed with Secret Veneers Customer Service Dear Secret Veneers, I hope this email finds you well. I am writing to express my deep disappointment with the level of customer service and communication I have received from your company. As a recurring buyer, I had always been satisfied with the quality of your products, but my recent experience has left me feeling frustrated and let down. For weeks, I tried tirelessly to obtain a tracking number for my order. I sent numerous emails to a Lady Called Ella Carron Brown, but her responses were consistently delayed. Even when I had already attached the order number to my initial email, she still requested it again. Despite my patience and understanding, it took almost a week for her to finally respond after I provided the order number and a snapshot of the confirmation email. This lack of prompt and efficient communication was incredibly disheartening. The reason I was so eager to receive the tracking number was because I live in a building where packages are frequently stolen. Having a tracking number would have provided me with peace of mind, knowing that I could ensure the safe delivery of my purchase by being home at the time. Unfortunately, it seems my concerns were not taken seriously, and I had to endure the stress of not knowing when my package would arrive. To make matters worse, when I finally received the veneers, I was shocked by the decline in quality. The bottom veneers, which I had ordered before without any issues, fit horribly this time. They are incredibly uncomfortable, and I am unable to wear them for extended periods of time. I have a family reunion coming up, and I now have no choice but to endure the discomfort during the event. As a result of this frustrating experience, I regretfully inform you that I will never again order from Secret Veneers. This was not the level of customer service and product quality I had come to expect as a loyal customer. Allow me to share three reasons why a company needs to prioritize exceptional customer service: 1. Communication and responsiveness: Prompt and clear communication is essential for addressing customer concerns and providing updates. When responses are delayed or lacking, it leads to frustration and a breakdown of trust. 2. Customer satisfaction and loyalty: Consistently delivering high-quality products and services, as well as handling customer issues effectively, fosters customer satisfaction and loyalty. As a returning customer, I expected the same level of quality and service, which unfortunately wasn't upheld. 3. Reputation and referrals: A company's reputation heavily relies on how well they handle customer service. Positive experiences generate word-of-mouth referrals, while negative experiences can tarnish a company's reputation. Maintaining a strong reputation is crucial for attracting new customers and fostering growth. I hope you take my feedback seriously and consider improving your customer service practices. It is my sincere hope that Secret Veneers can learn from this experience and provide better support to future customers. Thank you for taking the time to read my concerns. If you have any further questions or wish to address this matter, please do not hesitate to contact me. Yours sincerely, Disappointed Costumer.

I should have listen to my gut on this deal. Uhhg!! Returned impressions cost me $276 from wa state to UK. I paid extra for 24hr return once my impressions were recieved. I mailed on Friday they were delivered by Monday morning. I recieved veneers 18days later. Waste of money. Upon receiving the veneers were not as advertised I paid for super thin this were not. Nor did they fit. I have veneers from another company that fit perfect and these seemed plastic and cheap. I paid over $1000 us currency. After emailing the lab, I was asked to send pics which they could not see . I have brand new phone pics were excellent. I was then told after 8 days of emails to send them back at my expense. Cha-ching another $276 and they would remake. The entire reason I paid extra for quick product return was for my wedding. Not happening at their slow pace. And that's if they fit and I don't have to send back again. Honestly this is all to time consuming and costly. I've been requesting a refund due to false advertisement and not fitting w/ costly returns for 2 weeks and have not recieved a reply back. Ive emailed Ella carron, hello@secret and instagram. Nothing!! There 100% satisfaction guaranteed is non existent. I really just want my money back and put this 2 months of my life ill never get back behind me... secret veneers Please stop ignoring me.