SecretveneersReviews of secretveneers.com

My veneers were shipped a day later than I was told they would be making them delivered late which wasn’t a great concearn considering it was only a day. After I opened them though I could see that the colour I received was not like the colour advertised on the website nor the Instagram page! I contacted them by email to say I wasn’t happy with the colour and that I might have received the wrong colour, I was told I definitely was sent the right colour but if I wanted to I could buy the bleach shade! Which after spending £300 no I did not want to buy a new set! I showed them photos which they completely ignored and after sending them an other email I have had no reply! Bad customer services and does not care about there customers EDIT: I know I ordered A1 which I said I did but the colour I received does not match the colour shown on the website and on Instagram so the photos are misleading as they are not as white when recieved. You have also ignored emails I have sent which is terrible customer service.

*update* Being passed on due to poor standard of customer service and items not being fit for purpose. I ordered my venners and the venners are great quality and I could imagine if they fit correct I would wear them everyday. However, they didn’t... it does say on there website there’s a chance this could happen and they will work with you until you are completely happy with them but there customer service is hit and miss. I have received 3 sets now and they are not what I desired let alone them not fitting me correctly. I contact them but sometimes I don’t get a reply for days. I ordered in August and it’s still not resolved. Don’t email them if you want to contact them it’s best to use Facebook. I wish I paid extra elsewhere to go and actually sit with someone to discuss what I wanted and got them to actually fit.

Avoid!!!! When I first got them I was over the moon, they fit wonderfully, I could speak easily and they were super white and exactly what I wanted. One of the main reasons I wanted them was due to having very small incisors and wanted the veneers to make all my teeth the same length as my front ones. Obviously I knew that there would be added thickness and length due to them fitting over your natural teeth however they had made the tooth that covered my smallest tooth considerably longer than it had to be, to the point where I was closing my mouth and actually denting my top set with my bottom set due to how bulky they were. I thought this was due to them being new in my mouth and continued to wear them. I wore them to a job interview and the confidence I had was outstanding, I don't want to totally bash these guys - they fit in my mouth perfectly, they didn't come loose etc. I got the job and wore them everyday, taking the bottom set out to eat. After about 3 weeks of having them I noticed they were pushing into my gums and making them very irritated, sore and actually made them bleed a few times. I messaged the Instagram page and she told me I needed to send the teeth back, wait for a new impression kit, do the impressions and wait for a new set to be sent for free. I was happy they remade the veneers for free however after starting a new job with them I was embarrassed to stop wearing them and requested that they do me a remake and then I will send the top set back to them to be disposed of. I was met with rudeness and refusal, and they actually ignored my final message. About 2 weeks passed and I received a new set in the post with the gum line made shorter so they didn't dig in as much, however, the long tooth I had complained about that was bulky and dented had only been made shorter by a mm if that. My natural tooth underneath was probably 2-3 times smaller than the tooth that had made. I tried them on and they fit and felt better, however the material of the two sets looked drastically different. The first set was more matte and natural (I ordered BL1 both instances), however the second set was shiny and looked very plastic. They also sent me a new bottom set which I hadn't requested I had to throw straight away as the teeth were double the length of the first set and way too tight to fit my mouth. All in all was a stressful experience just getting a set that fit - and for over £400 you'd think you'd get some degree of customer service instead of a new set just thrown in a box and posted out to me. They are very good at social media and playing the part and posting selfies but when it comes to accepting fault or making a loss to keep a customer happy, they just can't bring themselves to do it. So fast forward 2 months and I am removing my veneers with the tool provided (I have long acrylic nails and cannot feel around to get the teeth out), and as I was gently pulling they simply snapped in half. There had been no signs of stress around the joint between the two teeth; but lo and behold, the snap happened next to the long tooth I had been complaining about this whole time! I emailed in with photos of the snap and I explained the situation again, and received an email back where someone told me that I no longer have a warranty on the veneers. In addition to this, they come out of your mouth when you chew food like bread or anything clogging, when you remove them there are crumbs and small remnants of food from what you have eaten throughout the day and it doesn't matter if you soak them in dental anti bac, how many times you brush your natural teeth, if you brush them with toothpaste inside and out; they absolutely STINK after a full day at work wearing them. They also STAIN like crazy! I do not smoke, drink alcohol or coffee but honestly these veneers get so stained. I brush mine every morning and every night along with my normal teeth and there are stains in the cracks in between the teeth and the teeth themselves are stained also. I feel honestly stuck with this company now, I am extremely self conscious and have ongoing mental health issues which affect how I feel about myself and my image; as I assume a lot of young women do on this site. I have started a new job which I love and cannot bear to stop wearing the veneers as they give me such confidence I wouldn't have without them and frankly it is embarrassing. I would advise anybody to not buy these and love their natural teeth, regardless of what the look like, these veneers have not only damaged me financially but have also affected my confidence when I haven't got them in and made me hate my real teeth more. Now I am stuck in a loop where I have to pay £100 randomly when they decide to break - not a happy customer at all. Anyone thinking about ordering off these, think again. All of these 5* reviews are accurate - but they do not hold their meaning 4 months down the line when you need help or support. EDIT : I have edited this review as even though I stated obviously I removed the veneers WITH the tool due to the fact I have long nails, you are using this as a reason the teeth snapped? Don't provide a tool that snaps the teeth. Again, didn't even read what I put.

Well! Where does one start! Let’s go with customer service - it’s non existent. The entire Secret Veener LTD correspondence is left to one person who has no ability to articularte herself and has no professionalism whatsoever. They state they reply within 24-48 hours - this is not the case. Now let’s move on to social media - It would be fair to say that social media is where the majority of their advertising is done. They rely heavily on customer feedback to sell their product which dupes a lot of people into purchasing their product - I mean, it totally duped me. This is because I have recently found out that even though they’re at a snails pace to reply to enquiries about existing orders, they’re like Usian Bolt at deleting any sort of negative feedback! Super quick!! Instead of acknowledging they have not abided by their USP and promise of the service they offer, apologise and try to rectify issues - the ‘Staff’ (I say that lightly after doing a significant amount of research on Secret Veeners LTD via Companies House and public records), turn into playground girls who attack then block you. As it’s been over the 14 days and I am yet to receive my product, I will be arguing the payment with my credit card company and ripping them apart if they try to argue. I received a lot of DMs from angry customers who saw my exchange with them before they deleted and blocked l. I am actually quite disturbed by the company and the way they reflect themselves. Spend your money on a reputable company. Don’t be duped. Don’t be taken advantage of.

Absolute sham of a company. Sent first impressions in wrong colour. Then sent out a further 2 sets but didn't fit. All sets were ill fitting. I had to chase up extra kits and it sometimes took weeks for them to respond. Once they have your money they don't care. It took 7 weeks for a replacement set after original complaint! Then a further 4 weeks for the next set after that, this issue is still ongoing after purchasing in June!! They tend to lie and tell you your order has been dispatched to then a week later chase it up to be told it wouldn't be ready until next week!! I requested a refund but they won't permit it, even though the veneers can't be made to fit my teeth, this isn't my problem!! Citizens advice and trading standards are involved. Don't believe the reviews, this is not a customer focused company its all about £££££££

No response from company if something goes wrong - now looking to complain to the finance company and do a small claims court action - looks like I've been scammed

Appalling service. Company unable to provide product paid for on 30 July. Still awaiting refund and company ignores my emails. Agree with what has been said by other recent reviewers.

I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE *** YOU LOST MY FIRST SET OF IMPRESSIONS AND DIDNT EVEN LET ME KNOW UNTIL I INQUIRED ABOUT HOW MY VENEERS WERE COMING ALONE 11 WEEKS AFTER I SHIP THEM TO YOU. I HAD TO GO TO MY OWN DENTIST AND PAY HIM TO MAKE ANOTHER SET OF IMPRESSIONS AND I WAS TOLD THAT THEY WOULD BE DISPATCHED ON JUNE 28TH.... ON JULY 17TH I EMAILED ELLA TO SEE IF THEY HAD BEEN DISPATCHED AND IF SO COULD I PLEASE HAVE THE DAMN TRACKING NUMBER.SHE THEN TOLD ME THAT YOU *** POSTED ANOTHER IMPRESSION KIT OUT TO ME ON JUNE 27TH AND GAVE ME THE TRACKING INFO FOR THAT UNWANTED *** SO I COULD MAKE YOU IDIOTS A 3RD SET OF IMPRESSIONS TO *** AROUND WITH YET FAIL TO PRODUCE THE PRODUCT I PURCHASED. THAT ALLEGED IMPRESSION KIT STILL HAS NOT ARRIVED AND WHEN I TRACK IT THROUGH ROYAL MAIL ITS SAYS IT COULD NOT BE DELIVERED BC THE ADDRESS YOU ALLL POSTED IT TO DOES NOT EXIST! YEST IT IS NOW *** SEPTEMBER AND I HAVE GOTTEN NOTHING FROM YOU SCAMMING *** BAGS NOR MY MOTHER *** REFUND I HAVE DEMANDED 3 TIMES NOW! I REPORTED YOU TO ECOMMERCE, THE FBI, THE FTC, INTERPOL AND IM AM 3 DAYS AWAY FROM ISSUING AN ONLINE PRESS AND MEDIA RELEASE OF ALL OF MY CORRESPONDENCE WITH YOUR *** COMPANY OVER THE PAST 9 MONTHS SINCE ORDERING YOUR APPEARENTLY MADE UP AND UNPRODUCABLE PRODUCT AS WELL AS DRAFTING MY REPORT AND POSTING TO ONLINE RIPOFFREPORT.COM. *** SECRETVENEERS.COM THE ACTUAL SECRET ABOUT YOUR VENEERS IS THAT YOU SECRETLY STEAL HUNDREDS OF DOLLARS FROM PEOPLE WHO THINK THEY ARE PURCHASING VENEERS THAT YOUR FAKE *** FINANCIAL SCAM OF A COMPANY CANNOT ACTUALLY PRODUCE! Details of my nightmare below: (I WILL ALSO UPLOAD MY EMAIL EXCHANGES AND TRACKING SCREENSHOTS) ON 1/14/18 I ORDERED A SET OF BL1 VENEERS VIA COMPANY'S WEBSITE, ORDER#: 14651 TOTAL PRICE £391.00 ON 1/17/18 MY ACCT WAS CHARGED $541.00 + $16.23 FOREIGN EXCH RT ADJ FEE. 1/27/18 I RCV'D KIT TO MAKE THE DENTAL IMPRESSIONS REQUIRED SO COMPANY CAN CREATE CUSTOM FITTED VENEERS FROM AN EXACT CAST MODEL OF MY ENTIRE MOUTH. 2/9/18 I POSTED THE IMPRESSIONS I MADE BACK TO THE COMPANY. 3/29/18 I EMAILED COMPANY TO INQUIRE ABOUT A PROJECTED DISPATCH DATE FOR MY VENEERS. 4/3/18 ELLA BROWN REPLIED THAT THEIR SYSYEM WAS INDICATING THAT THE COMPANY HAD NOT RECEIVED MY IMPRESSIONS YET. I PROVIDED TRACKING INFO AND ASKED FOR AN UPDATE AS WHAT TO DO NEXT ASAP. ON 4/4/18 ELLA REPLED THAT THE PARCEL CONTAINING MY IMPRESSIONS WAS BEING HELD @ CUSTOMS BECAUSE OF VAT OR DUTY CHARGES WERE APPLIED AND PAYMENT OF IMPORT TAX HAD TO BE PAID BEFORE PARCEL WOULD BE RELEASED FOR DELIVERY. FROM 4/4/18-4/6/18 I CONDUCTED AN INVESTIGATION AS TO WHERE THE PARCEL WAS BEING HELD AND HOW COULD I REMIT PAYMENT OF THE IMPORT TAX TO HAVE CUSTOMS RELEASE T FOR DELIVERY? FOUND OUT NEVER WAS HELD AT CUSTOMS. WAS DELIVERED TO COMPANY ON 2/17/18. COMPANY DENIED THAT THEY HAD RECEIVED MY IMPRESSIONS, BUT ROYAL MAIL HAD PROVIDED ME WITH ALL TRACKING HISTORY AND DELIVERY CONF. SIGNATURE. FINALLY, I DECIDED TO HAVE IMPRESSIONS MADE BY MY DENTIST AND POSTED THOSE TO COMPANY ON 6/9/18. ON 6/20/18 ELLA BROWN EMAILED THAT MY IMPRESSIONS HAD BEEN LOGGED IN AND PRODUCTION OF MY VENEERS WAS TO BEGIN ON 6/21/18. ON 6/22/18 COMPANY EMAILED ME THAT THEY WOULD BE DISPATCHING MY SET OF VENEERS & POSTING THEM TO BE ON 6/28/18. ON 7/10/18 I SENT EMAIL TO ELLA BROWN ASKING IF SHE COULD PROVIDE ME WITH THE TRACKING INFORMATION FOR MY VENEERS THAT THEY HAD DISPATCHED & POSTED OUT TO ME ON 6/28/18 (PER THE EMAIL THEY SENT ME ON 6/22/18.) ON 712/18 ELLA REPLIED THAT A NEW IMPRESSION KIT WAS POSTED OUT TO ME ON 6/27/18 AND PROVIDED ME WITH THE ROYAL MAIL TRACKING NUMBER RN395774085GB. 7/13/18 I REPLIED THAT IT WAS RIDICULOUS THAT IN NEARLY 8 MONTHS TIME THEY HAD YET TO FULFULL MY ORDER AND HAD COST ME ANOTHER $142.00 IN SHIPPING COSTS PLUS THE $99.00 I HAD TO PAY MY DENTIST'S OFFICE TO CREATE THE 2ND SET OF IMPESSIONS AND UPON TRACKING THE LATEST UNWANTED AND NON-REQUESTED IMRSSION KIT IT STATED IT WAS UNDELIVERABLE DUE TO INCORRECT ADDRESS INFORMATION PROVIDED BY SENDER. I DEMANDED THAT SECRETVENEERS.COM PROVIDE ME WITH EITHER A REFUND OR PRODUCT WITHIN 3O DAYS. THEY DID NOT REPLY AND HAVE NOT RESPONED TO ME IN ANYWAY SINCE 7/13/18. I TRACKED THE MYSTERIOUS 3RD IMPRESSION THROUGH ROYAL MAIL AGAIN TODAY AND OF COURSE IT WAS RETURNED TO SENDER DUE TO BEING UNDELIVERABLE HERE IN THE USA BUT SECRETVENEERS.COM HAS IT ABANDONED AT THEIR LOCAL POSTAL STATION. I AM BEYOND DISGUSTED. BECAUSE I WAS SO PATIENT WITH THESE SCAM ARTIST AND ALLOWED THEM 8 MONTHS TO PRODUCE AND DELIVER A PRODUCT THAT IS PROMISED ON THEIR WEBSITE TO BE A 14 TO 21 BUSINESS DAY PROCESS... MY FINANCIAL INSTITUTION CAN NOT REFUND THE COST OF UNDELIVERED GOODS BECAUSE THE LAWS IN THIS COUNTRY STATE THAT YOU ONLY 60 TO 120 DAYS (AT BEST) TO DISPUTE DEBIT AND CREDIT CARD CHARGES NO MATTER WHAT THE REASON. THEY WILL NO LONGER ANSWER MY CALLS OR REPLY TO MY EMAILS.