SecretveneersReviews of secretveneers.com

So much like other people I opened with excitement my hopefully beautiful new smile... and that’s where it ended! I started my process in December, for top and bottom teeth & lip plumper My lip plumper never arrived and still hasn’t (thank you PayPal for resolving that issue) And today my bugs bunny teeth came ! I have a small mouth, they can tell that by my impressions I used a child’s mould, the teeth I’ve got bugs would be proud of ! You can see gaps all round them and most of them do reach my gums. Now I can’t message them, you guessed it they have blocked me because I asked for my lip plumper that I’d paid for and they never sent !!! So now it looks like another PayPal claim will have to be made, unless someone telephones me to resolve the appalling customer experience I’ve had so far. My advice make sure you use PayPal for protection. Will update if I get a response

I ordered a set of veneers nearly a month ago and received the impression kit very quickly. I took the impressions and wasn’t sure if they were acceptable so emailed the company a picture, to which they replied very promptly saying these were good to send. After a week I received another impression kit from the company saying something had gone wrong with the setting of the impressions and I would have to retake them. A bit inconvenient having already gone through the process and also having to pay a second lot of postage but I retook two more sets of impressions just to make sure they would have one to use. The following week later the same happened again!!! Could I please retake the impressions as a problem occurred during setting. No other explanation had been given. By this point I was fed up redoing impressions and paying to send into the company so I emailed for a refund. Given how quickly the correspondence had been I presumed they would be forthcoming. Unfortunately I have had no response at all as to what kept going wrong with the impression or a refund!!!! I will update this review once I have heard back from the company . *update* Yes Amy your colleague has been in touch after I had posted this review!!!but will not discuss the refund I have requested. I have now sent in three lots of impressions which can’t be used and feel that the service is therefore it for me. Is it a scam that all these impressions fail and you refuse to discuss the option of a refund at this stage before any more work is carried out? Update 1/4/19 Just to update my review I have had no more correspondence from the company. They will not answer any of my emails and have not given a refund. I am now taking the matter further with Trades and standards. I would hate for anyone else to end up in the same position as it’s such a lot of money to lose.

I ordered vaneers in January, still have not got them. I asked for my money back about 3 weeks ago. No replies. This company is a joke. You cant even review them on their website and they don't have a telephone number, weird isn't it. I DO NOT RECOMMEND THEM

Awful! Been nothing but hassle. Received my veneers back in November, didn’t fit at all, couldn’t even close my mouth with them in, looked, fitted and felt awful. Was told a new impression kit was being sent out, received this and it was huge, couldn’t even get the mouth piece in my mouth. Once again contacted secret veneers and was told it was an error and they would send the correct fitting mouth piece and impression kit out for the third time. This was NOT received!! Numerous messages later I was given a tracking number, when trying to track the item it was a tracking number from the previous kit that didn’t fit. Again tried to contact secret veneers to see what was going on, only to find I’ve been blocked from contacting them!! We are now in February, I have a set of veneers (if you can call them that) that are of no use to me whatsoever and £300 down whilst also being blocked for no reason whatsoever. I’m now going down the road of consumer rights working with PayPal, and other relevant authorities. Don’t waste your money

hi there so i finally recieved my veneers and i am so upset. After waiting so long i looked terrible in them and everyone said i looked like a vampire they didn’t fit properly so they remade them for me .Even though i kept telling them and sending pictures to them saying please don’t waste your time remaking them when i won’t be wearing them I’m going back and forth with them cause they say it’s our policy to keep remaking untill they fit right. The problem is there just not made for me they make my upper lip stick out more making me look goofier PLEASE CAN SOMEONE HELP ME.I WOULD LIKE A REFUND AND I WILL BE SENDING THEM BACK

I ordered these due to seeing all these amazing pictures on Instagram. When delivered they looked TERRIBLE looked like I was wearing my nans dentures, the teeth were all the same length and looked completely unnatural and did not actually fit. Although I wanted my money back due to the fact I will NEVER be seen out the house in these the company said due to policy they are unable to refund. Theyre completely unhelpful and the product looks nothing like the online pictures.

So my experience started off great, I see an advert online for £100.00 off - Fab! I messaged them on Facebook on the 02/12 asking if I purchased would I get the veneers back before Christmas? They told me "Yes as long as we get the impressions back this week asap!" - So I went ahead and brought on this advise! I then got my impression in the post on the 05/12, I completed the impressions and sent them back next day delivery - So they would of recieved them on the 07/12 (Still within the timescale they had told me via Facebook) - I then messaged them on Facebook again to explain that I needed them back before Christmas (As previously advised) or certinaly before the 08/01, as I was leaving the country for a year - I was told "Okay but I don't know when you will get it so I don't know when they will arrive, they will be ready by the time you go travelling". This then rang alarm bells for me, as they was now backtracking on what previously told me, but they said would be here before I left so I just accepted. Fast forward to the 16/12 (The next time I hear anything from them) which is an email saying along the lines of "We recieved your impressions and your veneers will be with you on the 09/01"!!!! I then messaged them on Facebook and sent them emails on the 16/12, had an message back on Facebook saying that I needed to email a different email - Which I then did, waited the 72 hours like I was told, what a surprise, still no reply!! Had to chase them again, then they replied and apologised and told me they would cancel my order and refund me MINUS £15.00 for a bank charge, and that I should basically be lucky they aren't charging me £35.00 for the impressions as well! I disputed the charge, why should I be out of pocket for their mistake?! A lot of backwards and forwarding later - I FINALLY get my full refund today! Moral of the story - Don't listen to everything they say, as they tell you lies to get you to purchase, then say they DIDN'T misell anything!! I'll await my sarcastic reply to make out like everything above is all lies! ********************************* REPLY to secretvenners - That’s ok :) just wanted your future customers to know that your company lies! As to your comment “we offered to ship them anywhere in the world for FREE” is a bizarre lie that you NEVER offered, I actually have all of the correspondence on record. It would have saved you a lot if your company just admitted in the first instance you was wrong, and stop trying to pin point the blame elsewhere. You lie to get people to buy your product and just hope they don’t care about the lies. Train your staff better and think about some nicer replies (less sarcastic) replies for your future customers to see - if you get them 😊

Have been waiting since the 15 th October for replacement veneers as the set I have are 2 years old and cracked I thought they would have at least been with me for my works Christmas party on the 4 th December nope still not here when I email weekly I get the same reply they will be with me next week only for them to never materialise this behaviour has seriously knocked my confidence and I’m so frustrated at the the 50 working days I have already waited instead of the 15 working days advertised and promised not good enough extremely upsetting