SecretveneersReviews of secretveneers.com

Terrible customer service, poor materials used, cowboys. Just like joke fangs for Halloween lol stay away.

After I read reviews bad ones and good ones I decided to make the purchase with Secret Veneers in October 2019 now it is December I’ve just received an email that I cannot be fitted for Secretveneers because of my arch mind you I have been waiting for three months since the beginning of October for My veneers I’ve also had to send an extra hundred dollars because of custom holds. now here we are in December I was told by Instagram rep that everything is good my items were being shipped to me this Tuesday and I would have a tracking number this week. when I go back to Instagram to ask the representative about my tracking information she referred me to my email told me to check my email I go to my email a representative from Secret Veneers or whoever tells me that the lab technician cannot fit me after trying several times my arch mind you on their website they promote that they are the BEST at covering jagged crooked and uneven smiles & even smiles with several missing teeth but me being an American customer they can’t seem to find a cover that’s suitable for my arch. so my arch is the issue? Wow these people are really full of it most of the bad reviews are coming from American customers I noticed in most of the people that are getting these beautiful smiles from them are their own customers in their in country I’m very disappointed I was very excited look past all the BS on the reviews but now I see only good thing about this is that they offer me a refund say that I should be receiving it in 5 to 10 days but from the reviews that I read on here I can see that it’s far-fetched but I’ll keep my fingers crossed American customers please please please do not waste your money on this product they can fix every smile but Americans I’m still not understanding how these technicians can’t find a solution to fit a simple arch issue I don’t all the smells that they claim to fix all the people with messed up teeth the issue is a arch

By far the worst experience I have ever dealt with. I never received my veneers nor would my impressions arrive at their location. I remailed them 4x and still they were sent back with postal issues. It has been over 6 months. I have continued to email them to hear nothing back. I have paid over $600 and fighting for a refund. This should be illegal for them not to have a customer support number. If anyone can help as to how I can get a refund please assist as this is my hard working money.

DON’T BUY ANYTHING FROM THEM ITS A SCAM❗️❗️❗️THEY ARE LIARS AND THIEFS 400$ it’s a lot money to be scammed so please if anyone thinking about buying from them u read this review please don’t. They have this fake reviews on the internet that misleading people

1 star is too many for these crooks. They will take your money and give you nothing in return. DO NOT BUY UNDER ANY CIRCUMSTANCES

Horrid experience. Poor service and broken tooth due to putty. First set of teeth came and they were painful, poorly fitted and showed my gum line and they looked like rabbit teeth. I was told to resend impressions and they would re make for me. I TOLD THEM I HAD REPORTED THEM AND THEY SAID THE ONLY WAY THEY CAN REFUND ME IS IF I SEND BACK THE TEETH?? FUNNY THAT THEY ASKED FOR THEM BACK AFTER I TOLD THEM MY SOLICITOR AND THE GDC WANTED TO SEE THESE JOKE TEETH TO FUFILL MY CLAIM.!!! Thin plastic teeth suitable for halloween. Staff were polite during ordering process then when i requested a refund they showed their true INEXPERIENCED COLOURS. I had to involve a solicitor and The General Dental Council (GDC). I have been told yesterday that they have refunded me 411 pounds as they cannot provide me with the customer service i DESIRE. They clearly have no idea how to uphold consumer services. I have asked them for proof of refund as many people do not even recieve it. I would NOT USE THIS SO CALLED COMPANY if i were you. Listen to the reviews, the good ones are false I think. This company wont last much longer and the reputation is shocking. The teeth are made in a backstreet lab behind some buildings and who knows who makes them!! AVOID AVOID AVOID AVOID. And secret veneers- Im sure you fully uderstand I will not let this go untill I see every single penny back in my bank account. I dont need to quote the laws to you do i ? Im sure you are aware that it is otherwise theft. DO NOT USE THIS WANNABE COMPANY .

I have paid for these and was told they would be despatched on the 20th September 2019. I have sent 4 emails and no one responds. There is no phone number listed which rings alarm bells - please can I have an update or my money back. I think this may be a scam! To say I am disappointed is an understatement!

Ignorance from this company is disgraceful. It appears they are also dishonest. They have advertised on their website that they have a 'hero' programme, basically anyone who has had a tough time can ask for SV to consider them for free or discounted veneers. I applied for my friend, who has had a seriously bad time due to health. "Amy" asked me to email in a picture of the teeth in question, so I did... never heard anything more once they realised the teeth are suitable for veneers and they might have to actually follow up on their promise. They put this so called "programme" up on the site to look like they are helping people. I emailed Amy many times to see where we were at in the application, just to be completely ignored, then I emailed customer service to complain about the LACK of customer service, ignored again. Pretty sure I would have got an email back within the day if I was paying them £400, I'm SO glad we didn't decide to buy, which we were going to before we found out about their hero plan. Disgusting. EDIT IN REPLY TO AMY: My review is not false or unfair. It is true and my experience with your company. You're talking about leave for 2 weeks, I've been emailing since AUGUST! And I still have all emails with dates on. That also doesn't explain why the usual customer service hasn't replied to emails, did the company suddenly shut down aswel? I'm not the first to comment on ignorance from secret veneers.