SecondipityReviews of secondipity.com

This has honestly been one of the worst shopping experiences I’ve EVER had. I don’t leave negative reviews, but this company is absolute trash. Poor customer service, and fraudulent advertising once I called them out for receiving a model that was not what was advertised. When I received the cheaper, less expensive model than what was advertised (and what I assumed to be purchasing) - all I got was “thank you, we’re working on updating the post. You can send in for return, we don’t have the model you want.” Ridiculous that we can falsely advertise and yet offer zero solutions for their scam. Never again. I’m apparently supposed to waste my time receiving and returning the wrong model because they scammed me into getting it in the first place. Tf?

Made 4 purchases. One of the cordless tools that I purchased open box did not work at all. Once I opened the return the owner of secondipity blocked my access to there site. Not sure If I will ever receive a refund or why I was blocked. They are knowingly reselling products that are faulty and then charge you extra money to exchange for a working item. When you ask for a refund they will block you from site. STAY AWAY! Scam!!!!!

Some people make better eBay employees and need to be micromanaged. Secondipity is one of them and should never be in business for themselves! Received 10 defective bar carts. Order number 160225. I returned all 10 and Secondipity had no recollection of receiving the bar carts and double billed me for $204 and some change. Thank goodness that I kept my order number and UPS Receipts. They issued me a refund on October 28, 2024. I had ordered a replacement of 10 bar carts because I was clueless that this company ordered open box items from corporations and never bother to check the contents inside the box. Now you would think that if secondipity had 10 bar carts returned back to them and had to pay for return shipping labels that they would double check the replacement order. Nope ! Secondipity believes that it is more cost effective to receive negative publicity on Social Media than to hire someone to check the contents of each package. Out of the 10 replacement bar carts, 7 of them were defective. I’m back to purchasing tape, driving to FedEx to purchase shipping labels at 0.23 cents each and driving to UPS to drop off the seven large boxes. Secondipity used 3 shipping labels to ship out 10 bar carts in three extra large boxes and issued me one shipping label for 91 pounds to ship back 7 bar carts. Once again, Secondipity had no recollection of receiving order WAR (!) 160225. They did issue me a refund for $143 and some change after I read off my UPS tracking numbers to them. You would think that this ordeal would be over, right? Nope. October 31, 2024, I received an email from Secondipity issuing me a reminder to return 10 bar carts from order WAR! 160225. I contacted Secondipity and told the customer service agent that if Secondipity didn’t stop harassing me that I would file a formal complaint with the better business bureau. I was told that the email that I received to return 10 bar carts from order WAR 160225 was computer generated. I asked for the customer service agent to check her records. I was informed that It was not a computer generated email and that I would have been charged $204 for the third time. She went on to say that they had an extra shipping label for 91 pounds that was not returned .,,blah, blah, blah. Question? How am I supposed to return 7 large boxes with one ship label ? The customer service agents response was that she did not know. For the couple of bucks that you will be saving by ordering an open box product from secondipity is sooo not worth it. This is a very sloppy company!

Just no, it's not worth it. Ordered an open box wagon for my daughter and when I received it there were a bunch of parts missing, essentially making it unusable. My husband and I have bought open box items before from other companies and have had no issues, no missing parts etc. I understand re-selling an open-box item that still has all the parts etc. but what is the point of reselling an item if it is unusable?

I ordered a baby item 2 months ago and just now opened it because the baby will arrive soon. Upon opening, I discovered it does not work but their customer service has not been helpful at all. They don’t care that the item doesn’t work and will not bend their inflexible return policy even though it’s their fault that they shipped out a faulty item.

I had to return two products because UPS wouldn't deliver them because they were damaged. I reordered a second one because it was damaged in the front and started burning when plugged up. I had to carry heavy items back to the UPS for returns. Ordered items that were missing parts. They will say that something is new, but it is a return that hasn't been checked or CRC salvaged. When they are supposed to check it. It's not UPS; they are shipping them damaged. I had an item that was delivered in two boxes, but it looked like someone threw it at the tree. Another item was dented where it could not have been the ups fault. I had orders cancelled a few times because out of stock. I read how buyers had okay experiences. I wish I was one of them, but everything I got was damaged and dirty. Maybe just bad luck. Nothing was sealed, but it was sold as new. The date for a few years.

Ordered first and last time! Ordered a tower fan 36 inch. It arrived but with a plastic piece 3 inch x 2 inch broken at the top left of the fan. I sent the pictures as well. They asked me to mail it back out of my own pocket. Its a $21 fan. It will cost me same or more amount to ship it back. So they lose my business. But there are new unsuspecting customers. Some items that are trash bound, these guys are profitting by selling them 😪

Earbuds tips were different sizes but just found out after return window. Secondipidy has not provided any support.