SeaWorldReviews of seaworld.com

We decided to give Seaworld a try this year during a visit to Orlando in July. What a disappointment. Overpriced tickets and food. Disinterested and quite frankly rude staff who have obviously never heard of the phrase customer service. Long queues at food outlets and the staff seemed to be on a go slow with no sense of urgency. Particularly poor experience at Captain Pete’s Hotdogs. Queued for 35 minutes, glum staff, then took ages for our food to come out. I complained to ‘Manageress’ Aaliyah who just laughed at me. I did consider complaining properly at Guest Services on way out but queue was too long (presumably with fellow complainers) and I couldn’t be bothered waiting. All outside rides and last (of 2) Orca shows cancelled after the ‘threat of thunder’. This resulted in a 80 minutes queue for only ride which operates during bad weather. For a family of 6 this was an expensive day out. But worst of all was how dirty the whole park area was. Litter everywhere, filthy toilets and no effort made to clean tables once guests have eaten. They should take a leaf out of Disney’s book where managers go round picking up litter. Seaworld should send all their staff to the Disney training school. The poor animals are in enclosures far too small for them. It was sad to see and I wish I’d never gone. Don’t waste your money on Seaworld. Go to Disney or Universal instead.

The customer service is trash over the phone. They are sarcastic rude abd must be common practice for them to charge your card whenever they feel like it and can only offer an apology but no refund.

We have visited Sea World every time we have been to Orlando, but won’t be going back again. Whilst the rollercoasters are great, the staffing is poor and worst of all. They now don’t allow you to take bags onto a ride and y out have to use lockers at $5 per locker or $14 for multi use locker. The locker also incurs a $14 fee if you go over the 2 hours. This is bad but the locker system doesn’t work, so you constantly have to wait for a member of staff to try to resolve the issue. It just feels like they are trying to get as much money as they can out of you once you are in the park, $15 for a beer and $21 for two ice creams at the dolphin show. Such a shame that the owners have taken this path as the park could be great.

Arrived at International exit to general SeaWorld Park area at 10AM actual park entrance at Noon. All traffic entryways to enter the park were overwhelmed. After finally making it to the parking lot booth we were told that as Annual Pass Holders (Silver) we would be required to pay $33 to park in the parking lot!? Whoever has made this executive decision has failed their customer base. Declined to pay, entered parking lot which still had plenty of spots open in general parking. This visit and the lack of customer support to just enter the park has helped me to determine I will no longer be the owner of any season pass to SeaWorld Orlando.

My family and I traveled from Canada and visited SeaWorld Orlando on May 2, 2026, as a special experience for our four-year-old daughter before our cruise vacation. Unfortunately, our experience was very disappointing. On our first visit, we spent a long time waiting for rides before the park was impacted by a tornado watch and heavy rain. We completely understand that weather is outside of SeaWorld’s control, but we were unable to experience most of the park or enjoy many rides. We requested a refund but were instead offered return tickets, which we appreciated, and the only day we could return was May 10. Sadly, our second visit was also heavily impacted by weather delays and ride closures. After waiting approximately 75 minutes for one ride, operations stopped again due to a thunderstorm warning. The only rides we were really able to enjoy were in Sesame Street Land, and we even missed the Sea Lion show we had been looking forward to because of the delays. By the end of the day, our toddler was exhausted, and we left feeling frustrated and disappointed. What made the experience even harder to accept was the overall cost. We paid around $800 for my husband, myself, and our 4-year-old, and in the end we only managed to go on two Sesame Street rides and eat there. Between tickets, add-ons, dining plans, and parking fees ($50 per visit) for both visits, the value simply wasn’t there. I completely understand that theme parks are businesses and need to make a profit, but there is a difference between making a profit and making guests feel taken advantage of. Charging nearly $70 for stroller rentals, overpriced food that was honestly disappointing, and requiring paid lockers just to go on rides really added to the frustration. On top of that, many staff members throughout the park seemed unhappy and uninterested in helping guests. Customer service felt cold and unwelcoming, which made the overall experience even more disappointing. I truly understand that weather cannot be controlled, and I appreciate that SeaWorld provided return tickets after our first visit. However, after two separate attempts where we were still unable to properly experience the park, it felt like very poor value for the amount spent. This was supposed to be a memorable family experience during our vacation, but unfortunately it turned into a stressful and disappointing one.

Was such a disappointment. Rude staff very overpriced food. Shows were poor and just a very bad atmosphere. Paid for the beluga whale experience for my daughter and it was terrible such a waste of money and a day of our holiday in orlando. WC.260317.06.950.00011

We took a trip to San Diego last week with our preschooler and our day at SeaWorld was the highlight of the week! We did the Dine with Orcas lunch and I don't know why anyone would have lunch anywhere else in the park! It's barely more expensive than a normal amusement park lunch, but it's a buffet (at least in San Diego, other parks might be different) and the orcas are right there! We also booked an up-close encounter with the beluga whales, which was delightful all around! Our daughter is real into Raffi's Baby Beluga right now. She LOVED the whole day! Too many people have let themselves be emotionally manipulated by a documentary that's designed to be emotionally manipulating. Try talking to the actual trainers and see them work with the animals they love. Most importantly, kids need to be able to go to these sorts of parks and see these amazing animals up close. They'll fall in love with them and people take care of the things they love. So, I'm glad that we went and kindled a love of marine life in our daughter's heart. We'll be happy to check out the other SeaWorlds in Orlando and San Antonio too. :)

I got multiple fraudulent debit card transaction on Oct 27th 2025 that I am still disputing with my bank. $369.17 from SeaWorld San Antonio and $349.95 from SeaWorld San Diego. SeaWorld is telling my bank this is a valid transaction because SeaWorld has my Name, phone, email, billing address, and card info. All of that is public info except my card info, which was stolen. I have since disabled my Debit Card, but SeaWorld insists this is a valid charge. I need help from someone at SeaWorld to make this right.