seawaterpro.comReviews of seawaterpro.com

Bonjour à tous, mon dernier poste a disparu? Je me permets de rappeler mes principaux griefs. Matériels de mauvaise qualité qui tombent en panne systématiquement. Mauvaise conception du tube porte membrane. Cout pour 12 mois d'utilisation: 2 membranes 800€ , moteur pompe pression 700€ , pompe gavage 150€ , 2 embouts tube 370€ soit 2020 €. Je vous laisse juge. cordialement

Customer services leaves much to be desired. I’ve called twice, both times I received a very short response. Today I texted with a question and this is the response I received verbatim: “What you're missing is that you haven't read the manual, I'm really not here to read it for you.” BTW, I’ve read the manual, looks great and has great information for installation, but has minimal info for operating the equipment and none for the info I needed. Life is too short to deal with arrogant vendors like this.

Item advertised on website but not being manufactured

We buy one week ago, sent me a tracking # and yet don't received my SeaWater Pro.

You sent the wrong value

I was a little surprised by the high pressure hose I received, based on my expectations. The website shows a pretty blue hose and doesn't refer to the product detail other than the fittings (which appear to be great). What I received was black Balflex hydraulic hose which the manufacture states is used in applications that transfer petroleum based fluid... I'm aware that an NSF rated hose is not necessary because of the reverse osmosis process, but with all the pressure washer and water application rated high pressure hoses available and the end fittings being the biggest expense.... Why hydraulic hose? And why not state that on the website? I guess I'm partially to blame for not doing my due diligence and assuming based on a picture. Not quite sure where the responser's reference of me coming to their warehouse is coming from. I purchased hoses through your website that were represented on your website as blue silicone coated NSF braided stainless, and I received wire reinforced black hydraulic hose. Glad they are now shipping NSF hoses, and I hope they are the beautiful blue hoses they represented on their website at the time of my purchase, but that still leaves me with hydraulic hoses. Nothing like the twang of rubber tire in your water!

It took seven days to ship the order??? This is unacceptable!

Customer service: I purchased the water maker kit about a year ago, but I added solar and a new inverter/charger before I started installing the watermaker. I tried to connect the hose between the two RO filters, but it was not long enough. When I called to ask about it the person claimed it would work. I'm an engineer and I'm telling you it wouldn't work. So I had to by a longer high pressure hose for $100 and order two strait fittings to get it set up right. During the call I looked on your website and the picture of the 40 gpm setup showed a longer hose and straight fittings!. These should have been originally included with the kit. The quality of you product looks good, but so far you customer service is lacking. I will be updating the Lagoon 42 facebook page with my experience. Hopefully that experience will be how well the unit runs once I get it in service.