todd H.
I had a similar experience as Steve
I had a similar experience as Steve. I ordered a Herman Miller Celle chair, Red/Orange seat (to match my natural cherry desk) and received a black seat chair. It seems vendors are shipping whatever inventory they have regardless of their order. (this happened with another "mask" vendor). Ship time was just over 3 weeks (by 1 day). When I inquired about ETA on ship date, I received a generic response stating they offer a quick ship for $299.00 and that I could cancel my order if I wished. I feel Jacob should change his marketing and follow the Ford Model T marketing line.... you can order a chair in any color, as long as it's black and lead times vary.
Response from SeatingmindMay 13, 2020
Thank you for being understanding. That is not our policy to send the wrong color. You can email [email protected] to switch colors. We process thousands of orders and somehow the color was switched both in your case and Steve's. That is not the policy so we do apologize for that mix up. The quick ship was a lot more reasonable in price but a very large percentage of the customers were choosing that option. Since we were unable to handle the amount of customers who were choosing that option, we had to be fair to our customers and offer it in a way that we can provide that service in a professional and fair manner. We were impacted by the pandemic where everyone needs a chair to work at home. We are therefore grateful that you were understanding of the situation.