SeatingmindReviews of seatingmind.com

Nowhere on either site run by this company (seatingmind or officechairatwork) is there any mention that their products are either used or returns. I bought a Haworth Zody chair with what appear to be aftermarket headrest and soft caster add-ons. The chair was taken apart and packed very poorly, which allowed components to flop around loose and damage the chair. Box tape wasn't even adequate, as the bottom of the box was half torn open. They made good on return shipping. I should have taken the refund and moved on, but I asked them to send another chair. This one was beat up, with paint chipped away from the base right above the casters. The casters were filthy, with dust balls and hair caught inside of them. They also forgot to give my soft casters with this unit. That's when I realized they were selling only used furniture. Some of their products may be worth the price, but mine certainly were not. Add to this the hassle of having to return two badly packed chairs, and my experience was definitely a losing proposition. They also have not successfully sent the second UPS return label to me. And why, despite posting mostly favorable reviews, is there no link to rate the company?

I initially ordered a Herman Miller chair with upgraded armrests and base BUT when they told me those add-ons were aftermarket, I told them to just ship the base model. But they ignored my request and shipped the chairs with the add-ons and suggested that I try them. I immediately emailed Jacob that I wanted just the basic chairs, and emailed twice again, but no response to all 3 emails so I had to dispute the charge with my credit card company

This company is a scam – just read their stilted, off-tone responses to other complaints. I bought through officechairatwork.com but this is the same company. In fact there are a bunch of sites all with the exact same prices, reviews, etc. Each cloned site has the same better business bureau reviews, etc. They're all the same company - which is a real company but it sells poorly refurbished chairs that are packed poorly. They inevitibly break during shipping which... is not covered or returnable. That's the scam. If what they sell you is broken already, you can't return it. I ordered a Herman Miller Aeron chair for what I thought was a great deal ($650 or so) and THEN read better business bureau and other review sites. I freaked out because I hadn't realized the chair is used and their insane terms of service (which can be changed retroactively?). I freaked out and read that to cancel an unshipped order there is a 30% restocking fee (obviously – it's a scam!). So I emailed and asked if I could *change* my order to a "better" chair that would suit my office. They said yes (!!!) and so I requested to change to their lowest priced chair because it was "better" for my office. It was $130 for an overpriced super basic chair but it was less than 30% of $650. They pushed back but I insisted that they had agreed to let me change. They finally agreed and refunded the difference. Then when the shipping date rolled around... they didn't have the chair, because... they're a scam. So I got all my money back. I feel really clever at escaping the scam but they obviously read this site and will probably put the kabosh on this loophole. If an offer seems too good to be true, it likely is. Good luck out there!

They never shipped the casters I paid them for and after several ignored emails, they issued a refund to shut me up and then cancelled the refund a few days later. Avoid these scammers at all costs.

My wife purchased a chair through seatingmind.com on December 1 2022 for $347.99 as a Christmas Gift. The chair did not fit our desk and we returned it under their return policy within the timeframe they had designated. They received the returned chair on January 12. We had not received the refund by Jan 22 and inquired and they indicated that the refund was processed “but still pending” and we should check again in 14 days. On April 22 we had still not received the refund and contacted them again. They indicated “it seems the refund did not go through the first time I issued it” and “it should come through in 3-4 business days”. I reached out again on April 30 when it still hadn’t been received. I also asked for someone to call me and tried calling them but only got a recorded message telling me to contact them by e-mail. This time they asked for our PayPal address. On May 11 we still had not received the refund either to our credit card or PayPal and I reached out again. This time no reply at all. Better Business Bureau indicates for Seating Mind that “As of 2/10/22, this business's Certificate of Formation or Authorization has been revoked by the New Jersey State Treasurer.” Reviews on the BBB site give it a rating of 1.8 out of 5. We are extremely disappointed with this business.

I ordered 2 Herman Miller Chars NEW over a week ago. So far, the order hasn't even been processed. I have to go back and forth from CA to AZ. I sent them an e-mail that if they can't deliver it to Porter Ranch by the end of this week, I won't be here; thus, please send it to Sedona. I got some stupid form letter stating it takes them 14 -20 business days to do anything. I told them to cancel the order if they cannot fulfill it, either in a timeframe for CA or AZ. to cancel it. No answer the meantime, I have already paid. This is the form answer, that I'm sure everyone gets. Dear customer We are still processing your order. Please note: The current free shipping processing and delivery lead time on chair orders is 14-20 business days to ship from order date. We need time to process each order as we ship chairs nearly fully assembled with all customizations and upgraded features installed. Please reach out to their e-mail if your order has not arrived after 20 business days. Please let us know if we could assist you with anything else. Thank you Lenna Customers support Seatingmind.com

I still haven't received my shipping information

The chair I received was dirty and doesn't stay raised. Terrible experience.