SeatingmindReviews of seatingmind.com

My chair came pretty quick. However 2 functions were not working. Customer service sent me do it yourself instructions to fix which required chair to be dissasembled. While I was able to perform the fixes because I am handy, this is POOR customer service. They told me to just send it back if I was not happy. There are better places to by Herman Miller Aeron chairs I'd stay away. Unles of course you want to pay hundreds of dollars for that you have to fix your self

Seat came with a distinct laceration on the left arm rest that certainly did not come from shipping. Very disappointed seeing that they will only do refunds or replacements if the seat doesn't function.

Purchased three executive chairs. Spent 1900.00 dollars. One chair arrived in excellent condition. One chair has a small weaving defect in the seat. One chair appeared to be a used chair and had scuff marks on wheels and around chair bottom. I decided to keep all the chairs because we need them desperately. I did not want to hassle with return. I am not impressed with the quality control and expect better. I will probably not order from them again .

Didn't hear anything for 3 weeks. When I reached out, suddenly the order was shipped. I think somehow they forgot it. When I got it, it was in 2 boxes jammed together to make a bigger box. No way the original packing. Chair obviously used. Did not come with any instructions, hardware, operator instructions, or anything.

The first chair we ordered late 2017 arrived promptly fully assembled from Fed Ex in excellent condition. The 2nd chair late 2018 was a nightmare. I ordered a chair that was ON THEIR WEBSITE, never received it, contacted a month later, never sent, numerous calls and emails, “oh we don’t have that chair anymore”. What?!? I paid for it, they had my money, why wasn't the chair pulled from inventory and the website with my name attached to it? So I paid more to order another chair ON THEIR WEBSITE, a teal Herman Miller Aeron (I’m up to $450 now), received (a month later) a black Herman Miller Aeron. It doesn’t matter what you order, you will receive something else (whatever they decide to send you), if you receive anything at all. There doesn’t appear to be any relationship between the Seating Mind website and their inventory, as well as a system for pulling the inventory once ordered/paid for, transmitting to the shipping department. Unless the shipping dept is now selling the inventory out of the back of their trucks and then sending you what is left? I have to wonder if the company was sold since we ordered the first chair, their software has crashed, they have all new staff and/or ? Keep in mind, this happened to me not once but TWICE. Why do they even bother posting photos & descriptions? Why don't they say "Pay your money and we'll send you whatever we want to"? The 2nd chair came dissembled form UPS and has never worked (the forward tilt doesn’t work), obviously it wasn’t inspected. I should have returned the chair immediately, I had some health issues and just kept hiring handymen, trying to make the chair work. I was ill-used by Seating Mind. I did email them and tell them the chair didn’t work. I never sit in it, it isn’t comfortable because I can’t get the angle right, it’s too far back, 1-star for this chair unusable. I would never use this company again. By this time I could have bought a brand new chair from Herman Miller. As it is, I’ve spent over $500 and don’t have a chair. The first chair we received, however, from late 2017, is great (a Hayworth).

Don't expect this company to fulfill shipment requests in a timely fashion. They state a maximum of 10 days could be needed for an item to be delivered, and while the shipping label will have been created the day you made your purchase, it will stay in warehouse for 10 days before they ship it out. Terrible customer service and while they tout to have low prices on chairs, you will certainly find competitive prices elsewhere.

There is nothing remotely professional about this outfit beyond their website. Absolutely nothing. Totally disorganized, totally amateurish. It took nearly four and a half months and over 50 emails to finally get all 46 initially ordered chairs delivered and some that arrived with issues replaced. And they are located literally half an hour away from us by truck. However it must be said: the product itself was very fairly priced, give or take the incredible amount of wasted time consumed!

For a month I have been trying to resolve a basic issue with an order from this company. I ordered a Herman Miller Mirra. It arrived about 2.5 weeks after the order was placed, which is fine by me. The day I received the chair, I noticed that a piece was missing so one of the adjustments wasn't working. I sent them my order number, date, and photos to show what I meant. I asked to have the part replaced, they asked if I would accept a partial refund. I said either would be fine, but I would prefer the missing piece so I could fix it. They told me they would check if that was possible then ghosted me. When I emailed two weeks later to ask if they had any luck finding the part, they asked me which part I needed, and I basically ended up walking them through the whole thing again in an annoying back and forth. This is all within the same email chain, so they have all the answers to the questions they're asking. This whole time they've been sending me one sentence responses in chatspeak with words spelled wrong. Obviously, my hopes for results aren't high and at this point it doesn't seem worth the time to answer them. It's a shame they're so shady. I'm happy with the chair other than the missing part and either way it was a good deal, I just wouldn't feel comfortable buying from them again since they've been difficult to deal with.