SeatingmindReviews of seatingmind.com

Absolutely avoid this company. Placed an order for a New home office chair on March 27. Received confirmation email that day verifying the correct chair and the additional Rollerblade Casters. Tracking information immediately showed that label had been printed and showed a delivery date about a week out. Received a Feedback request on the order on March 29 for ShopperApproved. Filled that out on April 6 asking where is my chair. Response told me to email orders at Seatingmind dot com to get help. Emailed them noting I have placed order 10 days ago and asking when I would get my chair. I was copied on an email asking "Abe" to check on the order and advise. Abe advised it would ship soon. Package arrived at FedEx on April 7th. Order received on April 10th. Chair was fully assembled and packed in two boxes taped together since neither box was bid enough on its own. There was no information about the chair at all, no tags, no plastic protective coverings, nothing except some bubble wrap loosely around it. No sign of the casters I paid for either. Contacted company again that day, with details on the missing casters. April 14 I looked underneath to find out why one arm is loose and to look at adjustments and noticed a large piece of the plastic structure underneath is broken off and completely missing. Also noticed that there is a missing screw below the seat on the back. Contacted company again, noted they had not responded to my message 4 days earlier and told them I wanted my money back on the chair since it was obviously not new and not even in good condition. 3 days later and still no responses to my last two contacts. When I get my money back I will never deal with these deceptive people again. Update April 23 - It has been 23 days since I informed Seatingmind (with the order number - 19591) that the casters were not included in the delivery. It has been 19 days since I told them I had discovered the chair was not new, was broken, and that I wanted to return it (again with the order number). Simple mind has taken the time to dispute this review but has still not responded to my contacts from the 10th and the 14th about the missing casters and the fact the chair was broken and not new. I have a copy of the original web page that I ordered from proving the chair was not advertised as used or refurbished. Good thing too because they have since taken that page down. This company is passing off broken used merchandise as new, then refusing to respond to any complaints or return requests Update May 19 2020 - Finally got a FedEx return label via email. Shipped the broken chair back in the original packaging. It was received and signed for 7 days ago according to FedEx Proof of Delivery. I have not received any emails or phone calls from Seatingmind and have not received any refund. I contacted their customer service today asking when I can expect my refund.

Free hair with your chair. During a PANDEMIC! This chair is filthy, has human hair in the wheels and I was not told that I was ordering a refurbished chair. Nothing on my order indicates that the chair I ordered is refurbished. I have emailed Seating Mind and have not heard back. I want to return this chair and get it out of my house as soon as possible. Even as a refurbished chair, the workmanship is shoddy. Bunched up fabric on the seat and visible staples. Order Items Qty Code/SKU Product Name Price Total 1 GenerationChairWhiteGraySeat Knoll Generation Chair Fully Adjustable Model White Back Gray Seat Casters:Soft Rollerblade Casters Add $49.00 $448.00 $448.00 The review by my daughter did not state that she ordered the chair for me. I ordered a NEW chair for myself. As you can see, the invoice does not state anywhere that the chair is refurbished. I want to return this chair immediately Nowhere on my invoice, does it say, “Restored.” Order Items Qty Code/SKU Product Name Price Total 1 GenerationChairWhiteGraySeat Knoll Generation Chair Fully Adjustable Model White Back Gray Seat Casters:Soft Rollerblade Casters Add $49.00 $448.00 $448.00 And, it wasn’t carpet hair, it was HUMAN hair, during a PANDEMIC,

Sold my mom a dirty chair with someone else’s HAIR IN IT in the middle of a pandemic. Also filthy, missing paint, etc. Yes, she is high risk. Yes, she ordered and paid for a NEW chair. Criminals.

looks like i have tell everyone how bad your entity is. if i don't get my shipment before the 15th of march then we have a problem. You guys are praying on peoples ignorance, you guys dont specify wether the actual item that we are purchasing is a refurbished piece or not. You dont even offer us options to chose wether we want refurbished or not. so from the point of purchase to the actual invoice generated there is no indication on what one has just purchased. A refurbished or new? on top of this your shipping times are all off. your using fedex i called fedex and they said you guys haven't even sent it to them, meaning you guys have been sitting on labels for four weeks now. which tell me one of two things ether you guys are sell Merchandise you dont even have in hand and are waiting on (refurbished or new) products to show up or your guy in the wear house are straight lazzzy! ether way bad for business. so which one is it? i have a heavy following on twitter. i feel its my duty to warn people about how you have miss treated me and other like me in similar situations . this is not cool. ps please find my email throw the order number that i provided that Seatingmind Company generated, you can identify my name and my email. forward me to a the higher up's in the company to see that this issue be resolved. contact me there. thx

Worst Customer service. 25 or more emails later. No one answered the phone lines. Simple request: generate a receipt on my return was as if they never do these things. The Aeron chair was not worth the money and Seating Mind very poor customer service. Dania has a stellar chair of the same price and a similar concept and great customer service. Go somewhere else! update 2/6/20: I got a call back from a consultant the day after I posted this review who said they would rectify my request. He DID not rdo as he said he'd do, just like the CS rep, they don't follow dirctions. I asked for a detailed receipt of our entire money transaction, yet what was sent to me was a total, nothing different. My rating stays the same!! TERRIBLE. Call me when you fix my request correctly but otherwise go to DANIA for a better chair and CS.

I'm pretty aggravated to be motivated to submit a review which I never do. This company will sell you what seems like a cheap chair and take your money but give you no information on when its supposed to arrive or whether or not its actually in stock. Seeing other peoples experiences here make me nervous of receiving a hobbled up piece of garbage right before Christmas. This is meant to be a gift.

A Fedex label has been created by the purchasing system, however, the chair has not shipped. It's been two weeks since the label was created and Fedex shows that the chair has yet to leave the warehouse.

The website said delivery within ten days. The order was placed and the delays started and all of a sudden, the delivery was looking to be four weeks I canceled before the order made it to the warehouse yet they still extracted 10% "processing fee" I ordered the same day I cancelled from another company and it arrived 7 calendar days later. Don't buy here.