SeatingmindReviews of seatingmind.com

Total scam artists. Ordered a Knoll Regeneration which was supposed to be in new condition. I also opted for upgraded (rollerblade) type wheels since it would be in an office with wood floors. When I received the chair, not only were the wheels not upgraded, but there were several areas of damage. I documented the issues very well with pictures. After about a week of not hearing back, I gave them a call and left a message (only option). I allowed them some extra time to respond and make it right due to the pandemic. After nearly 2 months, they continue to ignore my request for a return authorization and full refund. The few times someone responded was via email and they kept asking me for pictures. I told them multiple times that I’ve sent them the pictures and details of the damage. I never heard back and now they won’t even reply to my emails. AVOID this vendor! I would find it incredibly ironic if they reply to this review. A dispute has been filed with my bank and this chair is going to the dumpster once I get reimbursed. Worst “business” I’ve dealt with in a long time. **UPDATE** 5/27/2020 As I suspected, a seatingmind rep was quick to reply to this review rather than replying to ANY of the numerous emails I sent or the phone messages I left. I also received an email from a rep with an offer to keep the chair "as is" and they would issue a refund of $150 for "consideration." This is absurd. The chair arrived with visible stains (almost like a white, faded sweat ring on the seat cushion), rusted (yes, rusted) parts on the underside, broken adjustment levers that render the chair inoperable, several scratches, and what looked to be dog or maybe cat hair on the fabric. Also, they didn't upgrade the wheels, as I foolishly opted for as an additional option. The total was approximately $450, so essentially their offer of "consideration" to meet their goal of satisfying the customer was to sell a broken, dirty, and visibly worn chair with inoperable features for $300. I firmly rejected their offer and told them I want a full refund. At this point, if they want the chair back, they need to coordinate shipping/pick-up. I will gladly leave it on the curb for collection. My bank received an update with copies of all correspondence and my transaction dispute is pending. It's absolutely pitiful that they keep replying with excuses related to the pandemic. Do you think you're the only ones affected by this? Newsflash...every single customer you have right now is affected by the pandemic. You took our money, gave us a terrible product, and now give us the run around when we ask for a return. Potential customers--do not waste your time, money, or energy with this vendor. Find someone else. **UPDATE** 6/9/2020 Still no response or resolution from this company.

I ordered a chair on May 8th. Within a few days, it had an estimated delivery of May 19th through the website AND through FedEx. Then, on May 19th, the estimated delivery suddenly went back to "processing" and there have been no updates since. I have called and emailed customer service and got no response. Seeing as they seem to reply here sooner than to their own customer service contact methods, hopefully I will receive a response. Otherwise, I will be reporting this as a scam to my bank. Edited to respond: It's pathetic that I did not get an update through the actual customer service contact methods and only through this site. I will never be using seatingmind again.

I ordered a chair for $519 on their website. After a week of essentially nothing being done by them, I emailed them and asked them to cancel the order. She said she'd issue a refund and it would hit my account in 4-5 days. That was on 5/13. The refund only hit my account today, 5/22, AND they only refunded 90% of the purchase price. I assume they're going to try to claim some sort of restocking fee but that's absurd given they never took a chair out of stock. I've not gotten a response yet but this feels like fraud. Stay away! Edit to respond to your response: I disagree. It’s amazing how much faster you are at responding to public reviews of actual experiences than you are to email inquiries. You didn’t hesitate to charge my card for $519 when I placed the order but after nearly a week with no updates it took you ten days to process a refund, and a partial one at that. Additionally I just re-ran through the ordering process, up to payment submission, and nowhere did it state the turnaround time or return fees. In fact, the header on your website claims “Free Returns!” So you’re at best purposefully misleading or at worst scamming customers. In today’s world of e-commerce your turnaround times and responsiveness just don’t hold up. I’ll chalk up my poor experience as one of learning. Consider it this way, you guys earned $50 from one negative review. I never would have posted this if you had processed a full refund given the circumstances. What’s the value of customer service recovery to you? Apparently it’s less than $50.

DO NOT BUY FROM THIS PLACE!!! It is a scam. I contacted them before ordering asking how long it would take an item to ship and they replied 7-10 business days. After 10 business days I contacted them asking where my item was and was told it was out of stock. They asked if they could replace it with the same chair but with a different finish. I said if they could ship it within 24 hours and is new with all the same features sure. I did not hear back from them. I then sent them an email canceling the order. 3 days later they shipped a chair. Was it the chair I ordered? No. Was it new? No. Was it heavily used? Yes. Was it missing the upgraded features? Yes. After contacting them saying what the hell, they offered me $200 off my purchase price for the chair. The chair they sent was over $200 less then the chair I purchased and it was used. I then shipped the chair back to them and was charged again for the same chair after disputing the charge with my credit card company. Basically I was charged for a chair I did not want and do not have. Avoid this place like the plague!!!!!

I am publicly requesting a full refund for my order placed April 25, 2020. Never received item! FedEx tracking still says "label created" and has not been shipped. Therefore a refund for good customer service is in order! Why this review? 1. Because its been a month with no updates. 2. Publicly requesting a full refund. In addition to sending CS an email. 3. Worried because of the numerous bad reviews! 4. If too much time passes it will be more difficult to dispute with my Credit Card Co. I will gladly change my rating to 5 stars based on customer service, as soon as I am credited a full refund for the chair I never received. Update: DO NOT ORDER from this company!!! I got an email ignoring my cancellation request saying: Rest assured a tracking number has been created. Duh... they do that within a day or two of you placing the order so they can take your money!!! I WANT MY MONEY BACK!!!!!!!! Again, I am requesting to cancel and request a full refund. The website is very misleading. Buyers beware! Update: June 8, 2020, after 6 weeks and numerous emails, I finally got my refund!$

Completely fraudulent company. Never shipped my order and never provided refund. First time I heard about them was after I disputed the charges with my credit card company. Somehow they were able to convince Chase that I was at fault and got them to re-post the charges to my account. They took my money and now just tell me to go deal with my bank. Pure scammers. Beware.

Update: 03/01/21 One last update until the process has been followed, legal documents and demand letters have been filed. Please do not do business with this company, it is not worth the hassle or savings you may get from here. Update: 02/15/21 Still no resolution to this issue, still no response to the images request, and still no efforts made to honor the warranty or even make the steps necessary to make things right. Received one email from a "customer" success person who requested pictures and said they would take care of it as you can see it's been 6 months now and no update. Just an update for anyone still considering doing business or purchasing an expensive office chair. Update: 07/28/20 Received an email back requesting pictures and updated information regarding the chair in May after this review was posted. Was assured someone would get back to me, it is now July 28th and have had no one reach out to me to help deal with this situation, or to follow-through on commitments as they were made. Failed Humanscale Freedom Chair on 2/25/19, I had issues with the chair as of 3/14/19 that I requested a return on that they asked for photos and pictures. The seat mechanism was not locking and was broken and the arms were not assembled properly. These were sent on 3/18/19, received no response back followed up on 4/19/2019, and still no response back. I sucked it up and just dealt with it assuming that it was something I could figure out how to work with. However, on 2/3/2020 I contacted them again letting them know that now the right arm had broken, and the leather on both the left armrest and the center seat had begun to crack and what the warranty process is. This chair has had maybe 4-6 hrs of use 5 days a week in a home office, not heavily used any way you look at it but again received no response. I followed up again on 4/27/2020 again to no response as of today and just will begin to assume that his company has no ability to handle customer service properly.

Order never received. First, it was delayed 10 days form said arrival date they said on the order email. Then 3 weeks later, still have not received it. I called them, seems that my package was lost so they had FEDex reach out to me. They could not track the package as delivered to my address so I was told to either wait or reach out the seller to start a "loss package process". 1+ month later never received the order. I contacted them many many times via email. I even tried calling but no answer on all times I called, which I understand with COVID and all. I spoke via emai to Jacob@seatingmind .com, he was unprofessional with his replies (often just a handful of words without clarity), did not follow through after I told him weeks later that FEDEx was unable to confirm that they delivered my package to my address... No response to my email. Pretty much ghosted me while I was scared I just lost my money. Terrible customer service. Can't believe this guy. He would CC'd me on emails he sent to his co-workers but never update me on what's happening with my order. Kept saying it was delivered already and even FEDEx can't confirm it. It's a good thing I ordered this form Walmart. I was able to call their customer service, tell them about my order that never came. They reached out to the company, who didn't answer for the 2 times that week we tried getting connected. Finally, I was able to get my refund from Walmart instead of their third party seller, SeatingMind. My original ordered was the Herman Miller chair that cost be $560. It was a great price but I should have known that it was too good to be true. I get that the package was lost and at some point it's out of their hands. But at least be liable! What a horrible experience. I thought I got scammed. Awful customer service by the company, especially Jacob.