SeatingmindReviews of seatingmind.com

Since the begining of April 2020, trying to return a chair and get my money back: "I ordered a new chair included in the below email. After several complaints that I did for not arriving on time, I received an used and defective one. I contacted you through the Walmart Market place several times but never receive an answer. After that I began the return using the same marketplace (see attached file). Today I tried to return the chair (in the same box I received it) to a Walmart store but they informed me that they were no allow to receive it (from third party) and that I had to write to this email Please inform me where I have to return the chair and get my payment back as soon as possible."

I got my herman miller chair a week ago. My chair was very damaged. I have been trying to reach out to their customer service ever since through phone and email and had no luck. I am now worried about never being able to return it. I should have researched them well.

I placed an order for a Herman Miller Aeron chair back on 4/20/20 and have still not received the order. In fact, the item still has not even shipped. I sent a message regarding the order status on 5/7/20 and Seatingmind admittedly responded very quickly (within 30 mins) saying that the order was still in the warehouse and would be shipping within 6-14 days of 5/7, but it's been over 3 weeks of radio silence. This week, I had requested a status update on the order to no reply. Yesterday morning, I requested that the order be canceled and fully refunded immediately, but it seems like the 30 minute response was a one time occurrence. I just sent another email requesting the cancellation/refund, so we'll see where that goes, but after 5.5 weeks it just seems like wishful thinking.

It took forever to get my chair. I placed my order then there was no communication from them about it. Customer service refused to refund my money and tersely insisted the chair would go out the next day when I did hear from them- for over a month. The chair broke immediately and keeps breaking.

After numerous issues regarding lack of response, etc I’ve asked them to cancel my order to which the rep Ariana replied would be done. I’ve followed up a number of times regarding my refund and no reply. Jacob who allegedly is the owner never responded either. Well... I’m not paying. This company is a total fraud and I’ll be filing a police report. They will be shut down. UPDATE - after posting this review I received a note from Fay stating they were making sure my product didn’t already ship via Fedex before agreeing to cancel. It did not ship so where is my refund? It was never even processed with Fedex. I have sent at least 10 more emails and tried calling and can’t get a response. What is going on? How are these people even in business?

I am very very unhappy with my buying experience. First and most importantly, the chair I ordered was way cheaper than any prices around which was a red flag to begin with and it's because the chair was clearly used previously but there is no indication of that in the description. The box was completely mangled upon delivery and there was no instructions on how to assemble the chair. Second, my order took forever to process and when I would contact customer support they would not answer my questions and kept it very generic (clearly automated or just not attentive). Third, you are not able to write a review on the site which I'm sure was done purposefully to deflect their poor service. Would not recommend to anyone.

Do not under any circumstances buy anything from seatingmind. These guys are total crooks. Their stuff is not “like new”, it is old, dirty and worn. I bought the aeron from them. And to top it off, they hide the 20% restocking fee- nowhere is it in the purchase path. And they’ll just ask for more time to get to your email. But they actually have no plans to make you while. How to handle them: dispute the credit card transaction and get all your money back.

Seatingmind - Please give me an update on my order ASAP. I'm getting really concerned this is a scam. My order was placed on April 29th and NO UPDATE. Tracking number is still label created and I keep getting CS responses via e-mail of nonsense (no answer to my question of an exact date it's shipping). Please contact me (Order #23745) or I'll be disputing this charge that this company is a fraud. I'm giving one more chance for you to reply to this before I do the dispute. This is ridiculous. I am VERY concerned after reading these reviews that IF I even receive the chair it will not be in the Certified NEW condition with the upgrades purchased. Please reply ASAP. I've sent numerous emails.