SeatingmindReviews of seatingmind.com

I used this company on advice of a friend who had a good experience. My experience was mediocre - I would not recommend. The chair I received turns out to be the old style Aeron (which is called the "Classic" on the Herman Miller site), which was not advertised. It means my chair is pre-2016, which is not what I wanted (the controls and the posturefit mechanism are totally different). Unlike my friend's, my chair is heavily used and I needed to take apart and tighten various bolts to stop rattles and other issues. I ordered the soft casters and they come separately in a box. It also has a strong odor which I cannot seem to clean off, but it has only been a couple of days. Given the other reviews on here, I am reluctant to send it back for a second shot at a different product. My Aeron was delivered on Friday May 29. It was ordered on May 8. I had two customer service interactions in between which were within the company's stated norms, but not particularly helpful. The packaging was poor and damaged, and I was worried about damage to the chair after my wife saw the delivery guy literally pitch the box into my walkway, but it did survive. As others have mentioned, no instructions or manuals were included. EDIT: in response to the question below, the relevance of the delivery driver behavior is that SeatingMind's packaging is not designed to withstand such behavior, which shouldn't be, but *is* normal. The chair arrived in a thin, broken cardboard box, with a single sheet of bubble wrap covering the upper seat cushion. I'm amazed that it survived. EDIT2: After ten days of trying various methods and chemicals, I still could not get the stench out, so I returned the chair. I was issued a fedex pickup tag via email, I repacked the chair in its original packaging, and it's now on its way back to NJ. Let's see what happens next. Who knew that an Aeron could retain odor like that. EDIT3: It has been twelve days since SeatingMind received my chair, and I still have not had a refund. It was fourteen days since I last heard from customer service after multiple emails and one web-form submission. I have had multiple odd emails suggesting my order is being processed and that I should "hold tight" for shipment, even though I did not want a replacement. I have turned this over to dispute resolution with my credit card company. This experience has been poor, and is shocking customer service from a modern e-commerce company.

BUYER BEWARE Sadly, my experience is not much different than most of the reviews you’ll read. I ordered a brown mesh back Steelcase Think chair and paid extra for the lumbar support. I received a plain black chair with no lumbar support. I promptly photographed the very obviously black chair and sent the photos along with a description of my issue to customer service only to receive an email at 2:00AM telling me that I was wrong and that what I’ve known as the color black my entire life is actually brown. They did say that they will send me the lumbar support but based on other reviews, I’m not going to hold my breath. Reached back out by phone and email multiple times asking for a partial refund and have heard nothing. If I don’t get a response and the lumbar support I paid extra for, I will dispute this transaction.

I received parts of a chair with no hardware to put it together and no packing slip. I've sent an email but it's been radio-silence from customer service.

We ordered a Herman Miller chair on November 30th. It arrived on December 22nd. The warehouse sat on the shipping label for two weeks, and after some complaining to customer service, the chair finally found its way to a truck. The box that arrived was not a Herman Miller box. There was some bubble wrap in it, but no instructions on how to assemble the chair, also no tools. This particular chair had a lumbar adjustment, and that makes it a little tougher to assemble. So we had to resort to the web to figure out how to put it together. The box was ok, though showed up damaged. The chair itself was not damaged at all. We've gotten other Herman Miller stuff, and the packing usually better. The price was good, the service wasn't. I wouldn't recommend Seatingmind. There's a lot of other options out there at similar prices.

product sadi shipped over a week ago and still has not arrived or have tracking information

Your prices are good but it’s been 10 days and my chair has not even shipped. I was thinking of getting 3 more but before that I have to see if and when this one comes.

I placed my order on Sept 3, was informed it would take at least 15 business days to receive shipping notification. It's now Sept 30, and still no shipping notification - well over 15 days. I'm beginning to think I will never get what I ordered. That said, I emailed customer service a week ago asking after the package and received a quick reply, but today - still no shipping notification and still no chair.

I bought a new chair. But, I got a used one. Stay away