SeatingmindReviews of seatingmind.com

My boss is extremely disappointed with her order from Seating Mind. I called and left messages about the order but have still not heard back in ~2 weeks since it was delivered. And this is after it took over 5 weeks arrive with no order update. The chair arrived damaged with parts missing -- parts that she paid extra for. It honestly looks like they may have just sent the wrong chair? Either way, it's been weeks and I haven't heard back. It was Order #22098

Chair never shipping - Order a chair over 22 days ago. They trick you by saying that orders take longer than the FedEx estimate to fill and ship. DO NOT BUT FROM THIS SH!TTY COMPANY

I ordered a chair on May 7 and still have not received the chair nor a status update on when it will be shipped. I have sent two messages to the company via their website and have not received a response. I understand that this may have been an unprecedented time for this company, but feel like one month is reasonable to wait and communication has been poor. UPDATE: After 7 weeks, I never received the chair. The company did communicate with me and told me they were swamped by Covid-19 and it would be another 30-60 days. Since other vendors could send me a chair in a more reasonable timeframe, I cancelled the order. To their credit, seatingmind did issue a refund. However, I paid $515 for the chair and they only refunded me $463.50, a difference of $51.50. Since I didn't receive any merchandise, I don't understand why I did not receive a full refund. I have asked the company for a response.

It's been four days since I placed an order. I haven't received any official communication from Seating Mind other than processing the payment through my payment vendor. I've sent out emails to the sales teams, the support team and the customer support team and have tried calling the support team multiple times just to get my call forwarded to a voice mail. I'm riled up at the point, being affected by the pandemic is not an excuse. Please do not process any orders if you can't handle the demand. I am about to revoke the transaction with my credit card company.

Made an order over 6 weeks ago, no shipping notification, vague responses from customer service. I ended up having to dispute the charge with my credit card company.

Ordered my chair on 4/13. Has been well past the normal processing time that they state. I sent an email Sunday to ask the status. I was told I'd hear within 24-48 hours. Nothing as of today. I called customer service phone number and was instructed to leave a message and someone will get back to me as well as suggesting I send an email for faster response. I can't wait any longer as I'm in need of a chair with appropriate support for my back. I want to cancel this order ASAP as my Amex has been charged the full amount already. Will just call Amex and have the charge reversed and have them deal with this company rather than be patient any longer based on all of this awful feedback. Thanks all for posting here. Wish I looked before I ordered. ** UPDATE ** Got an email the day after I first posted. Said my chair was now in the warehouse and would take 6-10 more business days before shipping. I asked to cancel order or would be getting Amex involved. Again was asked not to get Amex involved and told the order would be cancelled. I was then informed via email that the credit would hit my account within 4-5 business days. It's been 10 days now. So I now have Amex disputing the charge.

Adding myself to the list of folk still waiting for their order to ship and having very little communication. Given other reviews on this site I'm not very confident in receiving my order or a refund without a fight. recording this experience here so that others can be aware. Payment is taken before they deliver "order status automatically gets changed to shipped and a Fedex tracking number is created. This does not mean your order has shipped. " This is the part were I should have stopped to think, since its a bit unusual. I Hope Seatingmind is able to clarify why they take payment in this way and leave customers waiting for shipments that may not arrive? Adding to this review: Seems Seatingmind are paying attention to these reviews , for the record I have still not received any direct communication just a reply to this review. I have sent in a request to cancel my order and request a full refund. I will continue with updates if they choose to actually communicate directly with me. Also recommend people reading this to check BBB.org currently they have 27 complaints . In addition the reply here; indicates I knowingly purchased a reconditioned chair , for the record this is the description : 1 × Herman Miller Aeron Chair Fully Featured Size B Gray Frame Black Mesh . No mention that it is refurbished, it was advertised as a sale item I was expecting a new chair not a reconditioned one.

The chair I received was not what I ordered. Also, it was delivered covered in dirt. When I returned the chair, they kept $100 of my money as a "re-stocking" fee. They said that I "changed my mind" about the chair vs. acknowledging that they sent me the wrong, used chair. Beware: they advertise "free returns" to make you feel comfortable to buy, but when they send you the wrong item, you'll be blamed. After being blamed, they'll keep a huge chunk of your money!