SeatingmindReviews of seatingmind.com

Ordered chair on May 9. June 26. No chair, no email. Reply from company on June 29. "We did send an email on June 29." I stand by my title, terrible service. You billed my card on May 9, you sent no communications till the end of June, almost 2 months and that was only after I enquired and posted this poor review. Your reply to this review speaks exactly to the terrible customer service attitude that allows you to take my money for almost 2 months and go completely dark. There are other places to buy Herman Miller chairs. You guys doubled down on poor service.

UPDATE: 07/08 still no refund, seller is unwilling to refund the 400 dollars I paid for the chair. Not responding to disputes filed officially. I also filed on BBB since this is a straight-up scam at the moment. Close to two weeks after shipment received and raised it to the seller, still no refund. 06/24 Received a heavily used Knoll chair, with broken wheels, also both arms were scratched, loose, and oily. There is nothing refurbished in the chair, you received a used chair without any look at it. #dissapointed

Seller lied repeatedly about when the chair would be sent. I ordered it SEVEN WEEKS ago, and it's still not been sent. Ghosted me when I tried to get a straight answer on when it would be sent. Then tried to pressure me to cancel the PayPal disputed payment process, before they would cancel the order.

Order number 45406. I ordered my chair and my credit card was charged on May 10th. FedEx has been sending daily text messages saying that the delivery will be made "today." I don't know if this is a FedEx issue or a Seatingmind issue, but what I do know is that although I have requested repeatedly that someone call me about this, I just keep getting the same message with the fraudulent tracking number. I would like someone to phone me as soon as possible. Your customer service is not responsive. I have emailed several times and you keep responding with a FedEx number that doesn't work. UPDATE: A chair arrived that was torn, marked up and very dirty. There is no way that this is a new item. At this point, I would say this is fraud because what they advertised and sold to me was a new chair. This used chair arrived in a box without any packing material to protect it and no shipping or billing receipt. I would avoid purchasing from this site at all costs.

BE AWARE, this company is a SCAM! Cancelled my order and still waiting for my refund, they don't answer my messages. Going to have to find way to get my money back.

it's been 1 month and 4 days (today - June 24) since i placed my order (May 20th). I've not received product, there is no tracking info for shipping. I contacted support a week or so ago and they responded with a form letter. I sent follow up mail yesterday and no response.

DO NOT DO BUSINESS WITH THIS "COMPANY" On May 8th, 2020, I submitted an order for a Herman Miller Aeron chair on Seatingmind.com for $584 dollars. After 45+ days (and giving me the typical run around via email that other folks on this site have posted about), I decided to cancel my order, as the product didn't even leave the warehouse yet. No shipping details were shared, no tracking updated. They didn't move the product one inch in 45+ days. They refunded the amount of $525.60 back to my card. This leaves a difference of $58.40. They not once mentioned that there was a "restocking fee" in any of the emails we exchanged. Also, the "restocking fee" should ONLY apply if they had actually shipped or had begun to ship the product, which they did not. They literally did nothing, waited 45+ days, and basically charged me $58.40. This is unacceptable. If you read the reviews other people left about this site, you'll see it's common practice with them to try to pull this nonsense. I'm currently taking this up with my financial institution, so we'll see how that shakes out. Don't let these crooks continue their malfeasance. Oh, I can't wait for their pre-canned "We can't operate like we normally can during the COVID-19 excuse." Pathetic attempt to save face to anyone on the fence about buying something on your site. Seatingmind, don't write checks you can't cash, and don't make excuses. If you've been in business over 15 years, and you can't move a chair from a warehouse to a truck in 45+ days, maybe it's time to wave the white flag. Reader, If you're considering buying something from this site, go ahead, give their support number a call. No one answers. EVER. It's a scam, and an obvious one at that. Good luck! UPDATED on 6/25/2020. Ah, there it is! Their reply to save face. What they don't tell you is this: If you cancel the order even if nothing moves in 45+ days, and even if the item is out of stock, they will still charge you a 10% fee for canceling the order. Then when you question this, they mention that this is very common, and other companies charge a 50% cancellation fee. I have NEVER in all my life experienced a company that charged a 50% cancellation fee. Basically they do this: Promise an out of stock item, wait until you cancel, then chanrge you this "cancellation fee." We'll see if anyone from seatingmind.com contacts me. If they are truly such a great company, as they mentioned they were before COVID-19, then they will make this right. If they come through, I'll post another update. But until they do, I'll just assume this is just lip service to try to save face on this site. I won't hold my breath.

Do not use them. Waited 8 weeks for the chair to be shipped and it never was. Once I placed the online order, I was told it will be shipped in 10-14 days. Contacted them after 14 days, I was told another 7-10 days. I waited another 22 days and it was still NOT shipped. I was told they've expedited the process and will be shipped with in a week. Needless to say it was NOT shipped. DO NOT waste you time with this place.