SeatingmindReviews of seatingmind.com

Ordered a new condition Aeron chair with a couple upgrades and wound up taking 2-3 times longer than what was quoted to receive the chair. Once it arrived I realized it was the wrong chair, a refurbished model in a different size without any of the upgrades. Notified them right away and they offered to refund some of the money if I kept it but since it was a smaller version that wasn't an option so they sent a return shipping label. Once the chair was returned to them they only issued a partial refund, keeping a 20% restocking fee, and are no longer replying to emails and the only phone number listed goes to an answering machine that nobody checks or replies to.

A month after placing my order, they inform me that the chair i ordered is not in stock and they can refund me, or i can wait another month. Mind you, they charged my credit card right after i placed the order. I opted for the refund. 7 days later i follow up again asking for the status of my refund. I get a 2am email that its being processed. Looks like they forgot since it then showed up in my account. Here's the kicker. They charged me $650, but only refunded $590. Why?? Another email to inquire, but no response. I'll give it til the weekend before a BBB complaint and a claim with the credit card company. They don't initiate contact and don't respond to calls (voicemail is full). I also noticed they ask for reviews immediately upon ordering, so many of the 'positive ' reviews are questionable. Glad I waited. Its disappointing because i was hopeful on dealing with a small business American company.

Cancelling order after 8 weeks. Contacted customer service. Here is the response Hi Ram, As you've seen with your other order, there are extensive delays - but the order does get processed and shipped. At the risk of it sounding automated, it is difficult to give an accurate ETA. We try to give a general estimate, but as you’ve seen with this order and your earlier one it is far from accurate. According to the warehouse personnel your order should be shipped by June 22-26. If you choose to cancel your order, please email me and we will process your request. Have a safe day Sara Customer support Then I get this message today from customer service: We are very sorry and do apologize about the delay. Currently, we have a large quantity of Aeron chair orders to fulfill, and will only ship within the following 30 days. Please let us know if you like to wait up to 30 days or you want to cancel your order for a refund. ​Thank you Lenna Customer Service SeatingMind.com

Ordered chair on May 21st. By July, it had still not shipped, and I cancelled the order. They only refunded me part of my money, citing "costs" of ordering, and that they are "double charged" from the credit card processor (which isn't true, we are a merchant as well and that's not how it works). Seems like a scam, they let you order, never ship, then only give you partial money back. This is their response: "There is a significant cost related to order processing to customize and prepare your item before shipping as well as work involved in canceling an order, including credit card transaction fees of 6.8%, twice 3.4%. Therefore, according to our terms of service, we assess a 10% service fee on canceled orders that have yet to be shipped. The fee is in line with other retailers. Some furniture retailers charge 50% fee on canceled orders. Please see here more about canceling an order (linked an article from the site TheGuardian on what rights of cancellation usually means). We apologize and are very sorry about this." If you use the site you'll see nowhere does it say 10% for cancellation, nor any notices about costs for ordering if cancelled during the entire ordering process.

My chair was to be delivered by FedEx but was damaged by the driver with FedEx saying they would damage out as it "was incomplete and in two pieces" and return to sender only to deliver a battered box heavily retaped two days later. I have attempted to contact the seller over 5 days leaving emails and voicemail and have had no response as I need the damaged item picked up and replaced by seller. I would like to be able to actually rate this company and the product they provide but I cannot open the box as I do not want to take liability for a broken chair. A response from customer service before the holiday weekend would be greatly appreciated.

I ordered the herman Miller Aaron in size c mid April, I did receive my chair end of May. When I got it and put it together I realized it was a size b chair. I contacted immediately and asked to be sent the correct size chair. Of course they were all out of that size so they said. They offered a credit of 80.00 which was just over the difference between the size b and c. Or to have it returned. Due to the fact that this is the first chair that does not hurt my back, I opted to keep chair but countered with a request for a bigger credit. They said final offer was 100.00. This took almost 3 weeks to resolve. I will not be telling anyone about this company. And I will never do business with them again. They never should have sent out the wrong chair in the first place. And the credit they finally gave was pitiful to say the least.

I bought a steelcase chair and it came pretty worn with dirty wheels and without the headrest I paid for. I notice someone clumsily stapled the fabric along the top of the chair as well. Really disappointed I thought I was buying a nice chair and for $500 I wish I’d have just gone to Costco.

Only a *SCAM* company will only accept paypal. A regular company will handle real credit cards who will refund you immediately in cases of SCAM. Just a very nicely designed website